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Sydney Visitor Centre

Open Now: 9:00 am - 5:30 pm
Open today: 9:00 am - 5:30 pm
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Review Highlights
Great advice!!

Adam is a super friendly and helpful guy who booked some great trips for us. He had an answer to... read more

Reviewed 12 September 2018
Marie D
via mobile
Booked 2 tours via the centre

We booked a walking tour of The Rocks and a boat trip round the Harbour. Both were excellent and... read more

Reviewed 27 July 2018
angelabrown67
,
Aylesbury
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Traveller Overview
  • Excellent47%
  • Very good34%
  • Average9%
  • Poor6%
  • Terrible4%
23 Sep 2018
“Disappointed”
12 Sep 2018
“Great advice!!”
About
Enjoy a warm Sydney welcome! Let the Visitor Information Centre team help you to make the most of your stay in Sydney with an extensive range of brochures, maps and other information about activities and events. Services include travel bookings for...more
Open Now
Hours Today: 9:00 am - 5:30 pm
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Contact
24 Playfair Streets | Corner Argyle, Shop 1-2, The Rocks Centre, Sydney, New South Wales 2000, Australia
The Rocks
Website
+61 2 8273 0000
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Reviews (83)
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1 - 10 of 56 reviews
Reviewed 23 September 2018

My husband and I visited the Information Centre at The Rocks this morning just after 10 am. We were very disappointed as the person there was not at all welcoming. We both said good morning but she was quite cool. We asked where to get...More

Thank Marilyn E
AdamD4399, Manager at Sydney Visitor Centre, responded to this reviewResponded 25 September 2018

Good morning Marilyn. I am extremely sorry to hear that your visit to our Centre was not as you had hoped. We like to pride ourselves on high levels of personability and providing our Visitors with a warm and friendly welcome. I am sorry to...More

Reviewed 12 September 2018 via mobile

Adam is a super friendly and helpful guy who booked some great trips for us. He had an answer to all of our questions and a friendly ear for our wishes. We really enjoyed it!

Thank Marie D
AdamD4399, Manager at Sydney Visitor Centre, responded to this reviewResponded 13 September 2018

Hi Marie. Thank you so much for taking the time in leaving us a review. I hope you both have a wonderful time remaining here in Sydney! All the very best for your future adventures; and safe travels. The Team @ Sydney Visitor Centre

Reviewed 27 July 2018

We booked a walking tour of The Rocks and a boat trip round the Harbour. Both were excellent and the staff in the centre were helpful & knowledgableMore

Thank angelabrown67
Adam D, Manager at Sydney Visitor Centre, responded to this reviewResponded 30 July 2018

Hi there Angela. Thank you very much for taking the time in writing a review. I am delighted to hear that you had a wonderful experience in both our Visitor Centre, and on the tours you booked. We hope to see you again very soon,...More

Reviewed 14 July 2018

Always start at a tourist information specialist. We booked a few things at once and by using these government agencies you always know you are getting the best advice because they know all the specials so you can make an informed decision about organising your...More

Thank LAJ27
Adam D, Manager at Sydney Visitor Centre, responded to this reviewResponded 18 July 2018

Hi there. Thank you very much for your positive feedback. It is great to hear that you had a wonderful time in Sydney, and that you had a great experience at our Visitor Centre. We hope to see you again very soon, upon your next...More

Reviewed 31 January 2018 via mobile

Initially I just wanted to ask where to find an affordable meal for lunch. The employee and I ended up making a rough plan of my next weeks. He was very friendly, considered all my requirements and helped me a lot to have a great...More

Thank Peter U
Adam D, Manager at Sydney Visitor Centre, responded to this reviewResponded 8 August 2018

Thank you very much for your positive feedback Peter. We hope you had a fabulous time in Sydney, and Australia as a whole. We hope you have many more safe and enjoyable travels in the future. All the best, The Team @ Sydney Visitor Centre

Reviewed 17 January 2018

We came here in the Sydney Visitor Centre to get a map and information about cyclones. They helped us immediately and we received all the information we needed. By the way, this Visitor Centre is attractive! There is a tall man, standing on one feet,...More

Thank Robby G C
Reviewed 27 November 2017

Since I'm living in Sydney and don't intend to go somewhere else right now, I went to this Center only from pure curiosity. Recently we paid a call on two visitor centers on the Northern Highlands, and I just wanted to compare my experiences. The...More

Thank stinkwink
Reviewed 8 September 2017 via mobile

Couldn't fault the fantastic service offered by Sydney visitor centre. We hopped off the cruise ship and walked 5min up the road and dropped our suitcases for storage for the day ($10per case) and stated the time we would pick them up. Upon our return...More

1  Thank tiffany b
Management response:Responded 15 September 2017

Hi Tiffany, Thank you for visiting our centre, we hope you enjoyed your time in Sydney. We are thrilled to hear our team made your short stay as easy as possible. See you next time!

Reviewed 18 July 2017

We thought we'd save time by booking our Blue Mountains Hop-On-Hop-Off bus and Scenic World tickets @ The Rocks visitor centre, Sydney before going. We read on the brochure that you can get the Lyrebird offer for both of these. But it actually works out...More

1  Thank saleenag403
Management response:Responded 28 August 2017

Sincere apologies for the delay in responding to you, unfortunately we've had some long-term problems with our listing that have just been resolved. Although we can only now respond, please be assured we were aware of this occurrence and it was addressed shortly after. We...More

Reviewed 12 July 2017

We booked the Blue mountains explorer bus + Scenic world entry at the Rocks centre in anticipation of saving time when we arrive amongst the tourist throng of Katoomba. They gave us the Bus ticket but didn't explain we needed to get a wristband from...More

1  Thank 794anilg
Management response:Responded 28 August 2017

Hi Anil, Sincere apologies for the delay in responding to you, unfortunately we've had some long-term problems with our listing that have just been resolved. Although we can only now respond, please be assured we were aware of this occurrence and it was addressed shortly...More

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Nearby
The Rocks
The first residents of the Rocks were convicts and
sailors from the old nation. As the oldest
neighbourhood in the city, the area's cobblestone
streets host more than 100 heritage sites and
buildings, including the oldest house in Sydney,
Camden Cottage, which was built in 1816. Taste a “midi
“ or a “schooner” of beer and dine “al fresco” on the
waterfront at some of the oldest pubs in Sydney. The
...More
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