The Star Sydney

The Star Sydney: Address, Phone Number, The Star Sydney Reviews: 3.5/5

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Closed until 28 Aug. 2021

The Star Sydney

The Star Sydney
3.5
Temporarily closedClosed until Aug 28, 2021
About
The Star Sydney is Australia’s premier place to play. A sip of sparkling. A dozen freshly shucked oysters. Crisp white sheets and red carpet. Diamonds and spades. Gucci and gastronomy. The day begins with luxury – where it ends is up to you. At The Star, we have just one mission –– to thrill. That’s why we have all star chefs and restaurants, luxurious accommodation and high-end fashion, a sumptuous day spa, an amazing nightclub, and, of course, the world-class casino. It’s all yours for the taking, so will you? Come and play at The Star.
Suggested duration
More than 3 hours
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Popular mentions

3.5
814 reviews
Excellent
236
Very good
226
Average
142
Poor
78
Terrible
133

Francesco Alibrandi
Sydney, Australia6 contributions
Best casino in Australia
Dec. 2020 • Solo
I love the casino, I usually go there on weekends, there are lots and lots of pokies machine to choose from, the roulette is great, there are also a few restaurants and bars, staff is usually nice, I lost lots of money there but I keep coming back.
Written 26 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

leithton
Brisbane, Australia64 contributions
Sadly disappointing
Apr. 2021 • Family
It’s difficult to know where to begin in regards to the unacceptable service levels at this Hotel.
- reception experience with one particular staff member was rude, unhelpful and unprofessional on more than one occasion. She is definitely in the wrong profession.
- the housekeeping in our room was so substandard the head housekeeper bought the two staff members to our room and proceeded to reprimand them while we sat in the room and watched in astonishment.
- breakfast was limited (covid), but the environment was unwelcoming, poorly serviced and a long boring walk from the hotel rooms. Apparently you’re not allowed to acces it via the casino floor.
The pool staff were accommodating and friendly, such a relief. The rooms are lovely and spacious. Having stayed on the The Star on the Gold Coast, which was fantastic, this experience very nearly ruined our trip.

Upon departure we mentioned our disappointing experience and were told that a manger would call us to discuss. This has not happened.
Written 6 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

connor oliver
Sydney, Australia1 contribution
Star casino rooms review
May 2021 • Friends
Had a great checkin experience. Rachael was fantastic and fixed what my booking website got wrong. Great rooms and great value 5 stars
Written 6 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

leahpershouse
Greater Sydney, Australia3 contributions
Memorable
May 2021 • Friends
I would like to thank the supervisor Rachel for her impeccable service today. Not only did she give us great service but was down to earth, and made sure our needs were met. I won’t forget her kind nature.

Thank you!! X

Leah & Kate.
Written 31 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sam T
1 contribution
Kicked out while sober
May 2021 • Friends
Want to thank security supervisor Michael for kicking myself and my friend out for being drunk even though we were both sober on Saturday night . How do you guys let people who can’t even tell who’s drunk and then yell at you in charge ?
Written 16 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Simone C
1 contribution
Serious problems with service
Apr. 2021 • Business
Flew in for an awards function and gave tuxedo to reception for pressing. They couldn’t find it so my partner missed the function. The next day they found they had put it in the room of another guest with a similar name (first and last names were reversed). We had already left so they were going to send it to our home in Brisbane but then they sent it to the wrong address. - used the suburb as the street name like Bondi St, Bondi. Incredibly careless. Finally got it today 2 weeks later. Appalling mistakes for a 5 star hotel. We travel to Sydney often but would find it difficult to feel good about staying here again.
Written 6 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Raza S
Australia3 contributions
Great Customer Service and place
Apr. 2021 • Business
I had a pleasure to stay at the Star early this month, it was a great experience. Rachel Chen at the front desk was exceptional. I work in hospitality and I know how important first and last experience is. Rachel was pleasure to deal with. I will certainly be back.
Written 29 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Joshua J
1 contribution
Rubbish
Apr. 2021 • Business
Absolute rubbish, long lines to no where. Rude dealers and zero atmosphere. Don’t waste your time. Expensive and way overrated. So disappointed
Written 24 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

S4nnyBunny
Melbourne1,858 contributions
Massive entertainment complex
Apr. 2021 • Solo
Massive entertainment complex with the casino being the main draw card... I mainly come here for the sports bar and dining. The location has its pros and cons; on the upside, it’s close to darling harbour and has great views 360 degrees. But on the downside, its easy if you’re driving or taking taxi/Uber, but it’s hopeless taking public transport. Closest train station would be Wynyard station which is a good 20 mins walk. Excellent security and covid check-ins in place and enforced.
Written 6 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Morgana I
2 contributions
Above and beyond- thank you!
Mar. 2021
I need to say a huge thank-you to Monica, who went above and beyond customer service, when my children and I were unexpectedly stuck without accommodation for the night (unrelated to The Star). Monica did everything to ensure our holiday was not ruined and it turned out to be the best holiday we've taken!
The service and facilities at The Star are exceptional. Well worth a visit!
Written 30 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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