Coffs Coast Wildlife Sanctuary
Coffs Coast Wildlife Sanctuary
Coffs Coast Wildlife Sanctuary
4.5
9:00 AM - 3:00 PM
Monday
9:00 AM - 3:00 PM
Tuesday
9:00 AM - 3:00 PM
Wednesday
9:00 AM - 3:00 PM
Thursday
9:00 AM - 3:00 PM
Friday
9:00 AM - 3:00 PM
Saturday
9:00 AM - 3:00 PM
Sunday
9:00 AM - 3:00 PM
About
Experience dolphins, sea lions and penguins up close. Book a private land-based marine animal experience or swim with a dolphin and make incredible memories that will last forever. Be inspired to act and save marine animals and oceans. Coffs Coast Wildlife Sanctuary is Coffs Harbour's best family experience. The Sanctuary (formerly known as Dolphin Marine Conservation Park) was established in 1970 as a rescue and rehabilitation centre for sick and injured marine animals and we continue this vital service today. Coffs Coast Wildlife Sanctuary is the only place in Australia where you can experience marine mammals up so close including bottle-nosed dolphins, endangered Australian Sea Lions, Little Blue Penguins, Freshwater Turtles and local Reef Fish. Plus you can see our marine animal and rehabilitation hospital at work. We rescue, rehabilitate and release hundreds of sea turtles every year.
Duration: 2-3 hours
Meets animal welfare guidelines
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- Ann-Marie S3 contributionsMagical time with dolphinsIt was very special personal experience with the dolphins. It was a relaxing small seating area so we were close to the dolphins and could view them really well. The trainers had great relationships with the dolphins and gave interesting informative commentaries.Visited October 2023Travelled as a coupleWritten 28 October 2023
- Susan T1 contributionGreat visitWe almost didn’t go as we had read the previous bad reviews, but are so glad we did go! We arrived in time for the turtle hospital, and saw the dolphin and seal show. We were happily surprised that we got to touch the dolphins and were impressed by the staff, their care of the animals and their knowledge in answering our many questions. The children around us were enjoying their experience. We thought it was worth the entrance fee.Visited November 2023Travelled as a coupleWritten 18 November 2023
- nickfF19971 contributionUltimate Dolphin Experience (once in a lifetime opportunity)I booked the Ultimate Dolphin Experience via the website. When I arrived at the marine park everybody was very friendly and I felt very welcome to the marine park. The dolphin experience started at 10am. I was lucky enough that I was the only person that booked the Ultimate Dolphin experience that day. I met up with Matt (the photographer) and he gave a little introduction. After the introduction I met Jemma (the trainer) and she introduced me to Bella (the dolphin). Jemma started with some rules I needed to follow. After that she asked Bella to come and swim next to me so that I could cuddle and pet her. Jemma told me almost everything she could about Bella. After the cuddling and petting we started with some exercises. Bella made a lot of different noises because of all different hand signals that Jemma was doing. Jemma showed me a hand signal to let Bella make a sort a barrel role in the air. The first time I did the hand signal wrong but the second time Bella understood immediately and performed the trick. What a sight to see! Next up I was given a body board and was told to lay down on it and put my feet straight behind me. Bella then came up and pushed me across the poule with amazing speed. She also pushed me back the whole way. Last up was a diving exercise. I got handed a ring and goggles and was told to throw the ring in the water for bella to retrieve. In the meantime I could swim next to bella and witness her amazing beauty underwater. Sadly this was the end of the session and Bella waved me goodbye. A really big thanks to Bella, Jemma and Matt for this amazing, once in a lifetime, opportunity!Visited October 2023Travelled soloWritten 23 November 2023
- Teena S1 contributionDefinitely visit !! Memories for a life timeI can’t thank the staff at Coffs Coast Wildlife Sanctuary, we visited quite late today on our long long travels but I wanted a special treat for my dolphin loving daughters before heading home to Victoria . The lady that served us went above and beyond to explain even tho we missed the main events today that we could do the behind the scenes tour! Totally worth it ! Book it in. The trainers and the up close experience you get will leave memories for a life time. Thank you to all the wonderful staff that make this place possible for our children and the education and experiences you provide. ❤️Visited January 2024Travelled with familyWritten 4 January 2024
- Tracey C1 contributionLoved every bit of my day hereI would highly recommend this place to everybody. What an awesome job these guys are doing for sick and injured animals. The staff were happy, friendly and helpful. They were all very educated on the animals, all showing much love and care for the animals aswell. It was an amazing day, 1 I will never forget. And good value for money, and all the money goes to helping the animals. Keep up the great work guys. And thank you for such an amazing experience.Visited March 2024Travelled as a coupleWritten 3 March 2024
- Kate H9 contributionsGreat day with the Dolphins!We had a beautiful time at the sanctuary. We learnt lots and it wasn't to busy (we went on a week day) so the kids could really enjoy asking questions and interacting with the animals at each animal talk. We also did the dolphin splash private experience which was fabulous and we are still smiling and excited when we talk about it days later. Our girls, aged 6 and 10 will remember it forever (and me too!) The only thing that disappointed me was the photos that were taken of my family were a little limited/all the same and didn't really show all the amazing stuff that Zippy did with us. It would be great to have an extra person to take some photos to ensure you get the special moments. We would definitley recommend this to our friends and family!Visited March 2024Travelled with familyWritten 9 March 2024
- Dan6 contributionsgreat family experienceWas a great time seeing the marine life and learning about them. Our 2 y/o had a lovely experience and loved the seal and dolphin show. She is obsessed with turtles so that was great to see so many turtles around.Visited March 2024Travelled with familyWritten 12 March 2024
- LauraWilloughby, Australia1 contributionBlown awayWe loved our visit here. Was not sure how long we’d spend here given size/some of the reviews but our family all loved it (including our 3 and 5 year olds). We arrived at 9.30am and although small they had shows every half hour throughout the day so plenty to see. We stayed for all of them and were blown away by the quality of the shows, care of the keepers and interaction built in which allowed us to touch and play with dolphins within the standard entry price! We stayed til 1.30 including lunch so well worth it for us. Gift shop was also reasonably priced so we were happy to get a souvenir for each of the kids and know the money was going to a good causeVisited April 2024Travelled with familyWritten 23 April 2024
- Karen K2 contributionsThe ride of my lifeI came to swim with the dolphins. Not understanding how it all worked, I was booked in with the first experience in the morning, which was a shallow water experience rather than swimming with the dolphins. It was fun and I got to touch a dolphin, but I really wanted to swim with one. After speaking to someone, I rebooked in the afternoon and this time I actually swam with the dolphin. What an amazing experience! I'm so glad that I came. Instead of it being disappointing, it was the most wonderful experience I have ever had and one that I have been talking about ever since! The highlights for me were the spinning by Bella and the pushing me on the boogie board, where she swam so fast pushing me that I had a white water wake and the front of the board was raised up! Bella spun me around which was really cool, and she wouldn't stop, but rather than being naughty (which the trainers thought she was), she was actually healing me. After I came home, I realised that my vertigo (that I'd had for years) had disappeared since my dolphin experience. Amazing! I really want to come back again. I highly recommend the full experience to anyone wanting a full interaction experience.Visited September 2023Travelled with friendsWritten 4 June 2024
- Vanessa BBrisbane Region, Australia26 contributionsGreat 2-3 hours spent.This place is a great little marine sanctuary. Went with my two sons aged 16 and 13 who both enjoyed it. Stayed for about 3 hours which was probably the maximum I’d suggest to allow. At first I thought it was expensive for what it offered but in todays hectic lifestyles, it was a nice relaxed feeling to go through back and forwards to the same exhibits over and over again without feeling rushed. I think they do a great job with education and conservation so if some of my money went towards that, it was worth it. Gift shop reasonably priced too and staff were all friendly and knowledgeable, always happy to answer questions. Best thing was how close you get to be to all the animals. Low key relaxed fun.Visited September 2024Travelled with familyWritten 17 September 2024
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4.5
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Terrible
38
Jack
Lake Macquarie, Australia23 contributions
Jan 2020 • Family
We’ve visited Coffs every year for the past 30yrs and it used to be a highlight coming to Pet Porpoise Pool but not anymore.
There is basically no interaction unless you pay extra and even then it’s a joke I assumed for $70 on top of entry we would get the option to purchase 4 interactive photos but no only 1 photo to purchase.
Used to love the seal climbing through the grandstand kissing everyone and hearing people shriek and laugh or even watch the penguin getting towed around in the boat.
The dolphin did 2 jumps during the 30minute performance and 10minutes of that was Welcome to Country and Indigenous Slide show
We managed to get a seal photo but it’s terrible literally sat down and the camera clicked no time to prep kids to smile and photographer only takes 1 shot and you’re done.
All the other animals like snakes and croc are gone
Everyone bailed out after the dolphin show which there is only per day - needs to go back to 2-3 shows
You couldn’t spend a whole day there
So if you’re looking to interact save your money and go to Sea World.
There is basically no interaction unless you pay extra and even then it’s a joke I assumed for $70 on top of entry we would get the option to purchase 4 interactive photos but no only 1 photo to purchase.
Used to love the seal climbing through the grandstand kissing everyone and hearing people shriek and laugh or even watch the penguin getting towed around in the boat.
The dolphin did 2 jumps during the 30minute performance and 10minutes of that was Welcome to Country and Indigenous Slide show
We managed to get a seal photo but it’s terrible literally sat down and the camera clicked no time to prep kids to smile and photographer only takes 1 shot and you’re done.
All the other animals like snakes and croc are gone
Everyone bailed out after the dolphin show which there is only per day - needs to go back to 2-3 shows
You couldn’t spend a whole day there
So if you’re looking to interact save your money and go to Sea World.
Written 20 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello JacknSal and thank you for your feedback. Dolphin Marine Conservation Park is one of the smaller wildlife sanctuaries, but this has always proven to be a significant advantage to our guests as they can get up so close to our beautiful conservation ambassadors. We limit the interactions with our dolphins and seals in consideration of their welfare. The duration of the main presentation ensures it is not too long, especially for the welfare of the animals and the many children who visit. There are two presentations, one in the morning (the Marine Presentation) and another more relaxed Marine Training Session in the afternoon, focusing on how we care for the animals. Our summer marine holiday program offers educational talks and presentations every half hour for guests and all included in the one admission price. E.g. Penguin Talk and Feeding, Breakfast with the Seals, Seal Hugs, Dolphin Greeting, Marine Discovery Presentation, Reef Tank talks and Feeding, Rehabilitation Talks and Marine Training Session. Private one-on-one interactions and small group encounters are available at an additional cost. Please note that every admission contributes to our critical rescue and rehabilitation work for injured and stranded marine wildlife. Dolphin Marine Conservation Park has been looking after our wildlife for almost half a century. Thanks again for your feedback.
Terry Goodall
Written 22 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OzGirl20142014
Newcastle, Australia63 contributions
Sept 2020 • Family
Never have I encountered such a disorganised place with regard to communications. Website and recorded phone message not current. Mixed, confusing and inaccurate messaging.
Undaunted, we decided to visit anyway and were met by a friendly but defensive staff member (when I mentioned the above).
Exhibits are shabby, rusty and outdated and there are very few animals. Only toddlers would be happy with the offering. We were told session was from 9-11am but we were shown the door at 10.40am when the dolphin ‘show’ finished. Excuse given was they needed to do a deep clean due to Covid. Most over-priced rip-off we’ve had the misfortune of wasting our money on.
Undaunted, we decided to visit anyway and were met by a friendly but defensive staff member (when I mentioned the above).
Exhibits are shabby, rusty and outdated and there are very few animals. Only toddlers would be happy with the offering. We were told session was from 9-11am but we were shown the door at 10.40am when the dolphin ‘show’ finished. Excuse given was they needed to do a deep clean due to Covid. Most over-priced rip-off we’ve had the misfortune of wasting our money on.
Written 10 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback, Ozgirl20142014. We're disappointed to let you down on this occasion and read that your experience was not as enjoyable as we expect. Unfortunately, some communication issues hampered us recently but these have been rectified. I apologise for any inconvenience.
COVID-19 restrictions have raised many challenges. Like other organisations, we are regularly adapting so we can continue caring for our animals and sharing vital marine conservation messages with visitors. We rely on visitor fees to fund our continuous improvement program. As you can imagine, with fewer visitors this year (due to drought, floods, bush fires and now, COVID-19), it is challenging to prioritise maintenance and upgrades. Guest and staff safety and animal welfare are always our first concerns.
We are a smaller wildlife sanctuary but visitors tell us this as an advantage because they see the animals up close and are able to speak one-on-one with our expert carers. The vast majority of guest reviews are also strongly supportive of us.
From your comments, it sounds like you may have missed some of Dolphin Marine Conservation Park's attractions. Your feedback highlights areas we need to improve to ensure guests enjoy a great experience, despite current restrictions.
I hope you managed to roam the grounds before and after the main presentation and see our little blue penguins, freshwater turtles, endangered Australian sea lions, Solitary Islands reef fish and sharks, Pacific bottle-nosed dolphins and two resident free-roaming peacocks.
Our rehabilitation area is also open for guests to see the rescued sea turtles in various stages of care before they are released back to the ocean. The "Teeth of the Deep" static display and our research work are also popular attractions as well.
This week we launched a new QR code system which enables guests to hear a pre-recorded ‘keeper talk’, on their phone, at each animal enclosure. This service is advertised throughout the park and at each animal site and has been positively received by visitors.
Your entry fee contributes to the ongoing care of our animals and the vital marine rescue, rehabilitation, research and conservation we have championed for almost 50 years.
Thanks again for your feedback. We hope you will revisit in the future. Now, more than ever before, we need the support of visitors.
Terry Goodall
Written 12 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PoshSod
Royal Tunbridge Wells, UK854 contributions
Feb 2020 • Couples
So simple choice, Go on another wine tour or come and visit the Conservation Park and learn a thing or two about the second most intelligent beings on our planet (The first naturally being the mice!) There was no need to book in advance as we got on a cruise in 90 minutes time affording us time to see the exhibitions and other undersea creatures. We learnt loads and were well prepared for our superb voyage later. We saw many many dolphins including a large pod working together and a mother and young baby.
Admittedly we had some wine upon our return home and did go on a wine tour later in our holiday but this was a superb diversion and great value for money.
Admittedly we had some wine upon our return home and did go on a wine tour later in our holiday but this was a superb diversion and great value for money.
Written 11 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks PoshSod for the 5 stars. While we don't offer cruises, if you do visit us at Dolphin Marine Conservation Park you will have the chance to meet the beautiful animals we have the honour of caring for and discover the important work we perform in the conservation and educating guests on our marine animals and the environment we share with them.
Terry Goodall
Written 12 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Candy H
Sydney, Australia143 contributions
Jan 2021
Pros: Dolphins' performance was amazing
Cons: Extremely small park with few attractions (<5) , presenting staff not great (talked for way too long, all in a monotonous tone, no excitement), over crowded for Covid times, they make a big deal of Covid precautions for checking in, don't go to the arena until the show is about to start, etc but then they seat the audience shoulder to shoulder in every row, not skipping any rows in between for social distancing. Park cafe poorly managed (server will take orders from the first customer they see, not the first customer waiting in line).
For a show that's over 50% children, they need to do less talking and more showing!
My reservation was for 2 hours (12pm-2pm), but they don't tell you the feature show starts one hour in (at 1pm). If I had know how small the park is, I wouldn't have entered the park until 12:30pm and avoided all the crowds in the queue.
While the seal and dolphins performed amazingly well, I'm not sure if I felt the park was well-managed for their welfare (given the size alone). Felt more like animals in a circus, which doesn't give a great impression (the 3 dolphins were born in the park, their parents were rescues).
Sadly, not sure I would recommend more people to visit and support this park.
Cons: Extremely small park with few attractions (<5) , presenting staff not great (talked for way too long, all in a monotonous tone, no excitement), over crowded for Covid times, they make a big deal of Covid precautions for checking in, don't go to the arena until the show is about to start, etc but then they seat the audience shoulder to shoulder in every row, not skipping any rows in between for social distancing. Park cafe poorly managed (server will take orders from the first customer they see, not the first customer waiting in line).
For a show that's over 50% children, they need to do less talking and more showing!
My reservation was for 2 hours (12pm-2pm), but they don't tell you the feature show starts one hour in (at 1pm). If I had know how small the park is, I wouldn't have entered the park until 12:30pm and avoided all the crowds in the queue.
While the seal and dolphins performed amazingly well, I'm not sure if I felt the park was well-managed for their welfare (given the size alone). Felt more like animals in a circus, which doesn't give a great impression (the 3 dolphins were born in the park, their parents were rescues).
Sadly, not sure I would recommend more people to visit and support this park.
Written 27 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks, Candy H, for your constructive feedback. We're happy that your experience earned our boutique conservation park a four-star rating. We are the only park on the east coast of Australia where guests can see these marine animals up close: dolphins, endangered sea lions, little blue penguins, freshwater turtles and endangered sea turtles. Covid-19 regulations and restrictions have impacted our interaction with visitors and precious animals. However, most guests say we provide great value and deliver an essential service in educating people, of all ages, about animal conservation and protecting our environment and oceans. Covid-19 has forced us to be very flexible to ensure we stay open to care for our animals and share them with the community. Our mission is for every guest to 'Experience, Discover and Act' for the future of our precious marine life. Our dolphin and seal presentation demonstrates these animals' natural behaviours and how our animal care team interact and train them to participate in their health care actively. Dolphin Marine Conservation Park operates under the highest welfare standards with ZAA accreditation. We also received an impressive audit report from an international cetacean welfare expert. Be assured that 100% of admission fees fund our animals' care and welfare as well as our vital rescue, rehabilitation and release facility, Dolphin Marine Rescue. Thanks again for visiting and helping our critical cause.
Written 10 February 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lee S
Parramatta, Australia46 contributions
June 2020
We visited on their second day of reopening after Covid - They were very much in a learning curve. There were a few hitches, but they were handled well, and with a smile. Staff were friendly and very open about them being in a learning phase.
It was very different to previous visits due to Covid. It was disappointing, but understandable that there was no interaction with the animals. It was also disappointing not to see any of the dolphin show (even a shorter modified one). The visits are limited to an hour, and you are given a guided tour, which was informative.
It was very expensive given we were only allowed to stay an hour. Absolutely understand the need for changes, but the entry price could be amended due to the changes.
We will be back on our next visit to Coffs.
It was very different to previous visits due to Covid. It was disappointing, but understandable that there was no interaction with the animals. It was also disappointing not to see any of the dolphin show (even a shorter modified one). The visits are limited to an hour, and you are given a guided tour, which was informative.
It was very expensive given we were only allowed to stay an hour. Absolutely understand the need for changes, but the entry price could be amended due to the changes.
We will be back on our next visit to Coffs.
Written 19 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you 976lees for you comments. Yes we are working under very different regulations at present, which thankfully are easing. Our tours have been well accepted by guests as they are supervised with everyone's questions being able to be answered by our expert animal carers. Pricing for these tours cannot really be compared to previous admission fees as the tours are personally supervised with limited numbers in the tour. The presentations will return as restrictions ease. Again many thanks for your kind review and we look forward to hosting you again in the future.
Terry Goodall
Written 1 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jaime L
Woolgoolga, Australia14 contributions
Feb 2020 • Family
We booked a party for our 7 year old son , the cost was good compared to other venues ,most offer only an hour where the parking is all day of constant things to do and laughter . We optioned for an party host . Was best thing as she took the kids around answered questions and handled everything .. the son was part of the presentation and thought he was just a VIP for whole day .
Seal hugs and dolphin pats makes your heart melt they really care for their animals very strict on how much they have the animals do with humans they make sure there safe and felt secure in the environment.
You can see they rescue love and put them first
But still attending to all the humans as well ..
it was a great balance and soo glad we got share the experience with them
Only thing I can say to make it better would be more information before the day how it works we were bit lost at the beginning where to meet and where to start .
We didn’t know was all day and didn’t prepare as much as I could of . But in saying that the host made us feel sooo welcome and assured us and had us moving right path
Other wise it was a brilliant day !!!!! And thank them so much
Seal hugs and dolphin pats makes your heart melt they really care for their animals very strict on how much they have the animals do with humans they make sure there safe and felt secure in the environment.
You can see they rescue love and put them first
But still attending to all the humans as well ..
it was a great balance and soo glad we got share the experience with them
Only thing I can say to make it better would be more information before the day how it works we were bit lost at the beginning where to meet and where to start .
We didn’t know was all day and didn’t prepare as much as I could of . But in saying that the host made us feel sooo welcome and assured us and had us moving right path
Other wise it was a brilliant day !!!!! And thank them so much
Written 22 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you jaimelN3514PL for your kind comments. You are correct in the fact that all our animal carers here at Dolphin Marine Conservation Park are dedicated to the animals under our responsibility and treat them as members of their own families. The aim is to ensure that all guests - young and older - leave with a far greater appreciation for these beautiful creatures and the environment we share with them. I am so glad your son and the other children enjoyed their time here and I will definitely take not of your suggestion with respect to better preparing party guests for their day. Again many thanks for your feedback and your support.
Terry Goodall
Written 23 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ELEM_2515
Wollongong, Australia154 contributions
Aug 2020
We booked this tour onsite in advance. The tour involved conservation with turtles, penguins, seals and dolphins etc. We began and viewed the bigger turtles and their various health issues, saw large deep sea fish in an aquarium, plenty of colourful reef fish, smaller turtles, dolphins through an aquarium window briefly, couldn't see much of the penguins being in semi hibernation, a good look at the seals and plenty of action there. While watching the seals we saw a family getting close action with dolphins thinking this will be great next up however that concluded the tour and we didn't get the chance to get for any interaction with the dolphins which was the sole reason we went. It is a " Dolphin Marine Conservation Park" after all so to miss out on any dolphin action was a big disappointment. We later asked how we would go about getting interaction with the dolphins and we were told it is $299 for a family of 4 for 10 mins which is a ridiculous price in our opinion. If you're going for a visit be aware of what you won't get!
Written 16 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you ELEM_2515 for your feedback. As would have been explained to you we have had to rearrange our guest visits to allow us to reduce visitor numbers and abide by the current restrictions to ensure safe social distancing. Our current one hour park tours are designed to enable guests to see all of the animals we care for, understand how we care for them and ask any questions they may have. The dolphin session of our tour is conducted at the underwater windows of our Dolphin Lagoon where the dolphins come right up to see you and the tour guide can explain all about them. Generally but not always, you may also get to see the dolphins at water level when you go up to Penguin Beach to see and learn about the penguins. The private interactions are a completely different product that must be purchased separately and are only available to families and couples - again to abide by COVID restrictions. They are more costly but still extremely competitively priced, as they are a private interaction conducted by one of our expert animal behaviorists. You will be pleased to know that your visit to Dolphin Marine Conservation Park helps fund the extensive rescue and rehabilitation work we conduct for stranded and injured marine fauna along the Coffs Coast - a service we have been providing for almost 50 years. Thank you for your support and your important feedback.
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janine R
Australia47 contributions
July 2020 • Couples
We visited a couple of weeks ago and were very impressed by the knowledgeable Tahni who was our guide for our tour. She was able to answer all of our questions - and we had many! If you understand that the tour is about conservation and not an animal show, you will not be disappointed! (Small children might be bored, but older children who are interested in caring for animals would enjoy it.) For us, it was the highlight of our time in Coffs. We looked at our entry fee as being a donation towards the amazing work this organisation does in educating the public and caring for injured animals to help protect local animal species. Hearing the stories of the animals who live at the park and seeing the seal that wanders the park and the dolphins who love to greet people through the portholes of their pool, were the icing on the cake.
Written 31 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your very kind review Janine R. We have altered our normal program to allow us to continue operating in this COVID-19 environment and have received very positive feedback as a result. As you rightly point out the approach we have taken is a far more conservation and animal welfare minded one, which is very much in keeping with the overall philosophy of Dolphin Marine Conservation Park. As the pandemic restrictions ease we will re-introduce the animal behaviour presentations and more up close encounters but to date, guests have been more than accepting of the changes we have introduced. Again many thanks for your comments and support.
Terry Goodall
Written 1 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelTrips12
Sydney, Australia412 contributions
Jan 2022 • Couples
The sea-lion and dolphin show were definitely the highlight of our visit.
We especially liked the fact that you could come up close and touch the dolphins as they swam past the audience at the end of the dolphin show. This is something that I have not seen at bigger
sea animal parks in Australia. Staff knowledge exceeded expectations and it’s clear they all care for the sea animals there.
The main dislike was the fact the lunch from their cafe took almost 1 hour to receive our food (+ additional 10min in the ordering queue). I acknowledge that the cafe experience is not completely relevant to the park, but the delay almost caused us to miss the main dolphin show event despite rushing to order straight after their earlier scheduled event, and we lost the good seats at the dolphin show because of it. We were still busy eating our lunch in takeaway boxes after the dolphin show and so we missed the very last event of the day.
Some better coordination between the park and the cafe regarding the schedule and cooking staff would be greatly appreciated.
Also would be better if the park was open for longer than 4 hours (10am-2pm)? I think it will help improve admission value for money. The day felt a bit rushed as there was a limited number of events and everyone wanted to go to all of them. So naturally, every event scheduled was packed and therefore challenging to feel COVID safe. A longer opening time will allow customers to spread out safely and to take their time in looking at all the exhibits.
Despite all this, I still recommend visiting as it’s worth the trip.
We especially liked the fact that you could come up close and touch the dolphins as they swam past the audience at the end of the dolphin show. This is something that I have not seen at bigger
sea animal parks in Australia. Staff knowledge exceeded expectations and it’s clear they all care for the sea animals there.
The main dislike was the fact the lunch from their cafe took almost 1 hour to receive our food (+ additional 10min in the ordering queue). I acknowledge that the cafe experience is not completely relevant to the park, but the delay almost caused us to miss the main dolphin show event despite rushing to order straight after their earlier scheduled event, and we lost the good seats at the dolphin show because of it. We were still busy eating our lunch in takeaway boxes after the dolphin show and so we missed the very last event of the day.
Some better coordination between the park and the cafe regarding the schedule and cooking staff would be greatly appreciated.
Also would be better if the park was open for longer than 4 hours (10am-2pm)? I think it will help improve admission value for money. The day felt a bit rushed as there was a limited number of events and everyone wanted to go to all of them. So naturally, every event scheduled was packed and therefore challenging to feel COVID safe. A longer opening time will allow customers to spread out safely and to take their time in looking at all the exhibits.
Despite all this, I still recommend visiting as it’s worth the trip.
Written 22 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi TravelTrips12, thank you for your constructive review and feedback. We sincerely apologise for the delay you experienced in our cafe and know how frustrating that would be. As you will appreciate, adapting to the ever-changing Covid safe operating conditions and providing adequate staffing in this current climate is a challenge. We're proud of the way our team has coped and we greatly appreciate the patience visitors have shown during this time. Thank you. We are constantly reviewing our program to deliver the best experience and service for our guests in a sustainable way. Our management team sees every review and your feedback will be used to adapt our next program.
Thank you for your recommendation. We're delighted that you enjoyed the marine animal experiences so much. Dolphin Marine Conservation Park in Coffs Harbour is the only place where guests can get up so close and personal with our amazing dolphins and Australian Sea Lions. Every visit contributes the vital rescue, rehabilitation and release work we deliver along the Coffs Coast. Thanks again!
Written 28 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leah B
7 contributions
Mar 2020 • Family
The place is small, and old and if you’re just there to see the animals you might be disappointed (though you can pat a dolphin in this level of entry too!). But if you book for a dolphin swimming experience it’s amazing! Well worth the price to be able to pay and hug and play with a dolphin with great photos taken too. Staff are all friendly and knowledgeable too.
Written 14 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Leah B and thank you for your kind review. Yes, Dolphin Marine Conservation Park is one of the smaller wildlife sanctuaries however this is often stated as an advantage by our guests who are able to have a much closer experience with our beautiful animal ambassadors than elsewhere. I am so glad you were able to enjoy one of our private interactions, which I am sure you will remember for many years to come. I will pass your comments on to our animal care team who are all dedicated to both the welfare of the animals in our care and to ensuring that guests leave with a much greater appreciation for the environment we share with these magnificent creatures. Again many thanks for your support.
Terry Goodall
Written 15 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi I’d like to bring my daughter to visit your park for her birthday. Only a family celebration though. Is it true that birthday girl has a free entry? What does a general admission cover? Does it include petting and kisses? I really want to take a family photo with dolphins and seals?
Written 2 April 2019
tdfg
Richmond, Australia
Yes it is true that the birthday girl gets free entry. All pricing can be found on the website and includes everything on the daily program. Simply go to the website and click Buy Online to view.
Professional photos are available at an extra $10 - $15 depending on the size for the seal hug. Meet the dolphin, which is an extra $50 (off peak) includes the photo. To have a family portrait with the seal and the dolphin will be by special arrangement. You will need to arrange this in advance. There are no kisses anymore this has been changed to the more interactive dolphin greeting.
Written 21 February 2020
tdfg
Richmond, Australia
Hi there. There is cover, we can supply umbrellas and you can purchase plastic ponchos at a minimal cost. The cafe has a great range of affordable meals and hot and cold drinks. The animals don't care if it rains so the presentations continue regardless.
Written 10 October 2018
Why is there so much support for this place given recent changes in attitude towards places such as Sea World, following movies such as Blackfish? Is there an explanation given by those running the park?
Written 24 February 2018
This are rescued animals and they only keep what cannot survive in the original settings when these animals have disabilities from fish boats and ships isn't it better for them to be cared for than not
Written 28 April 2018
Hi
Admission prices vary depending on a number of factors. More information can be gleaned from our website. General admission for an adult is $36.00 and child 3 years or older is $19.00. Included in that price is all the seal and dolphin kisses, feeding a number of our animals and during school holidays the reptile show. For further information check out our website or give us a call. 612 6659 1900
Written 2 October 2016
Can you swim with dolphins and seals? And what is the price? :)
Written 18 April 2016
You can get all the information you need from our website, but the short answer is yes you can experience an in the water animal interaction with both our dolphins and seals. Additionally, you can give us a call on 02 6659 1900 for more information.
Written 18 April 2016
Just wondering I you are able to take photos off your own camera for the seal/dolphin photos or do you just need to purchase theirs?
Written 5 March 2016
Yes you can take your own photos, but because of regulations the area is not at the optimum angle. We need to keep an escape route open for our animals if they do need it, or out of the splash zone with the Dolphins so the guests cameras don't get wet and damaged.
Written 5 March 2016
Sharon006930
Palmyra, Wisconsin
Hi, do you actually get a ride from the dolphins? My brother did and I thought It looked like so much fun.
Written 22 January 2016
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