Phillip Island Nature Parks - Koala Conservation Reserve

Phillip Island Nature Parks - Koala Conservation Reserve

Phillip Island Nature Parks - Koala Conservation Reserve
4
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Meet our koalas ‘face to face’ from our amazing treetop boardwalks at this unique ecotourism attraction. This area of natural woodland is also home to an amazing variety of birds and wildlife.
Duration: 1-2 hours
Meets animal welfare guidelines
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Most Recent: Reviews ordered by most recent publish date in descending order.

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4.0
4.0 of 5 bubbles1,256 reviews
Excellent
523
Very good
451
Average
217
Poor
41
Terrible
24

These reviews have been automatically translated from their original language.
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catkid3
Victoria, Australia161 contributions
5.0 of 5 bubbles
Feb 2023
Despite my initial concerns at the size of the reserve, I was very impressed by the environment that these koalas are provided. In some areas there are signs informing you that a koala is nearby, which was incredibly helpful as my neck got sore after looking up for so long, but part of the fun is also working to spot a koala yourself. You can easily spend over 1 1/2 hours looking at the koalas and walking along the trails. Only spotted one wallaby but that was still a lovely surprise. The only thing that I was disappointed with during my visit was the sheer amount of tourists that came through reserve in one massive pack (3 bus loads of noisy American tour groups), and I was worried how this would affect the koalas. Maybe a limit on the amount of people that can be in an area at one time would help? Otherwise it was a fantastic visit and would definitely recommend it if you're in the area..
Written 13 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review, glad our signage helped and that you also had the fun of spotting koalas yourself. Our koalas are quite used to visitors, even when we do have large tour groups, however we will pass your comments on to the ranger team.
Written 15 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

E P
Warragul136 contributions
4.0 of 5 bubbles
Jan 2023 • Family
If you are in Phillip Island worth doing this park not action packed but was fun trying to find the koalas. The younger children would enjoy this more than teenagers. Price wise ok costs $27 for one adult x2 kids under 13 I would be only visiting here once wouldn’t go back. It is quite educational though learning about koalas.
Written 23 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the review, glad you got to spot some of our koalas, they are rather fond of sleeping which does make for a more relaxed visit.
Written 24 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

juliigra
Munich, Germany2 contributions
4.0 of 5 bubbles
Nov 2023 • Couples
We had this park included in a 4 park pass.
It was super informative, there is a small exhibition and information boards at the reception to read more about the animals (in English)

The koalas live outdoors in the trees and have lots of space to run around and climb.

No cages or two square meter kennels like in other zoos.

For us visitors, walkways have been built that allow you to basically walk through the enclosures from the treetops.

Even wheelchair accessible

Yes, we really liked it, especially that one or two animals were active.

The park is quite small and can be done in 1-2 hours depending on how active the koalas are.
Google
Written 4 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your valuable feedback. We are glad to hear that you enjoyed your visit to the Koala Reserve and found the experience fitting of a wildlife park! Thank you for visiting and we hope to see you again in the future.
Written 21 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Randolph S
1 contribution
1.0 of 5 bubbles
Jan 2024 • Friends
Common phenomena of rude behaviour of ticketing staff at Koala Conservation Reserve (suggest you read the negative reviews about their rudeness before you come here).

To the management of Koala Conservation Reserve,

I am writing to express my disappointment regarding the recent visit my group had to the Koala Conservation Reserve at Phillip Island on Friday, 5 January. I have attempted to contact you via telephone on numerous occasions since the incident occurred on Friday, but have only been provided with this email address, and nobody has contacted me back yet.

We had two groups of people visiting the Koala Conservation Reserve that day. The first group arrived early and bought the tickets, while the second group who had brought a dog were arriving late. Upon purchasing tickets, we were unaware that dogs were not allowed in the park. Subsequently, one of our group members had to take the dog away from the park and carpark. Upon returning to the counter to inquire about a possible ticket refund, I spoke with Jessica at the ticket counter, who handled the matter professionally. However, our experience took a turn for the worse when two other staff members, an older lady with short hair and a younger lady with long hair and tattoos on both arms, interfered rudely.

As I sought clarification on the refund policy, they were dismissive and made derogatory remarks about the online terms and conditions, insinuating that I had not read them and kept telling me that I should know this. They were rude and unreasonable. I attempted to provide feedback that these terms and conditions should be displayed for counter-ticket purchasers as well. Instead of engaging in a constructive conversation, they were condescending, attempting to make me feel foolish. The younger lady with long hair and tattoos went so far as to laugh loudly at me, making false accusations that I was yelling at her in front of other customers.

Feeling humiliated and anxious, I requested the name of the staff member to file a complaint, but she refused to provide it. This experience left a lasting negative impact on our visit and the visit of our overseas visitor friends that we had brought along. Even after entering the park, other visitors noticed the situation and expressed sympathy for what I had endured.

I believe in constructive feedback and hope that you will investigate this matter promptly. I request a formal apology and assurance that appropriate actions will be taken to prevent such incidents in the future.

We appreciate your immediate attention to this matter.
Written 7 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Susie
bendigo43 contributions
1.0 of 5 bubbles
Aug 2021
We were met with a very bored, disinterested staff member who pretty much took our money and said it’s a self guided tour, pointing outside. One enclosure had four koalas, the other had 5. Other than that we saw one wallaby and a couple of every day common birds we can see anywhere, any day for free. The displays inside were quite well done but otherwise pretty much a waste of money. I’d recommend saving your money.
Written 6 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gayle Y
2 contributions
5.0 of 5 bubbles
Feb 2021 • Family
2 adults and a teenager.
The complex itself is modern with all the usual facilities. Very clean and spacious, easy to get around. The staff were very conscious of complying to COVID standards.
The park itself is natural bush land with walking paths. To access the enclosures, there’s a double gate system and wide ramps to gain access to the raised walkways. Without realising it, you very quickly become part of the bush canopy and play “spot the koala”. There are signs on the fencing to help you locate them, with information about each koala. I have to say, we felt very spoiled at how close they were!!
Yes, we melted and just watched them sleep, stretch and yawn.

The cafe was not attended this day however, there was a cold water fountain available at the entrance. There is also an enclosure with wallabies etc however, we did not attend this due to time constraints.

All in all, well worth the visit and to support the valuable work done by the organisation.

Written 1 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your very positive review of your visit to the Koala Conservation Centre.
Written 27 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lesley
Melbourne, Australia117 contributions
4.0 of 5 bubbles
Mar 2022 • Couples
If you love Koala’s you should definitely visit the Koala Conservation Centre.

The boardwalk is fantastic as it brings you up and allows you to view the Koala’s up close, in their natural habitat. There was a number of Koala’s that we were able to watch at eye level.

There is no cafe on site so make sure you bring your own food & drinks.
Written 3 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Lesley S Thanks for your review, and I'm glad you enjoyed yourself and saw some koalas up-close from the boardwalks. Good point regarding the cafe (or lack of one), but we're hoping to make some exciting changes in that space over the coming months, so we hope you can come back and try it out. Take care
Written 27 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

brittapps
Melbourne, Australia260 contributions
5.0 of 5 bubbles
June 2020 • Family
We visited at the end of the Covid crisis so not many tourists- lucky to have seen 12 people! We had the best weather and saw a koala awake and alert which was very exciting. There’s great information to access to learn about the local fauna. It’s easily accessible with a pram. Affordable tourist attraction ($27 for 2 x adults, under 4 free) We spent 45mins there. Highly recommend to check out when visiting Phillip Island
Written 18 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Day Dreaming
Nice, France3,761 contributions
5.0 of 5 bubbles
Nov 2021 • Couples
This was an unexpected amazing experience!
We got to see 8 koalas in the trees - ranges are on hand to point them out high up in the trees. We were lucky enough to see one koala shimmy down the tree and walk along the walkway wooden railing, giving us a chance to see it up close. So super cute and cuddle (except for those long claws!)
This was a so much better experience than seeing them in a cage-enclosure, or purposely placed on a tree stump where you pose next to them for a photo.
Highly recommended!
Written 13 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chander S
Ghaziabad, India316 contributions
5.0 of 5 bubbles
Dec 2019 • Family
Phillips islands and Parks located next to the ocean provide a unique opportunity to enjoy the beach, find kaolas on way, have a Mediterranean meal, followed by ice creams in the sun. Walk the shops that sell clothes, gears, souvenirs, and provisions. Parking is paid basis but limited free parking around the water front. The seagulls will thrill you. Visit penguins parade but book in advance, shop and eat in the complex. This is a once in life time experience. And the complex has wonderful souvenirs shops. Go early and sit in corner seats. Have fun folks!
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Phillip Island Nature Parks - Koala Conservation Reserve - All You MUST Know Before You Go (2025)

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