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The Hertfordshire Spa

Closed Now: 10:00 am - 6:00 pm
Open today: 10:00 am - 6:00 pm
Review Highlights
Solo spa day

I've been looking to come here for years, but the TripAdvisor reviews really put me off. I decided... read more

Reviewed 1 March 2018
London L
London, United Kingdom
via mobile
Excellent Treatment let down by poor venue

My Sister and I had Groupon vouchers which made the treatments excellent value for money. Our... read more

Reviewed 8 February 2018
Carole T
Hertford, United Kingdom
via mobile
Read all 41 reviews
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Traveller Overview
  • Excellent26%
  • Very good17%
  • Average9%
  • Poor12%
  • Terrible36%
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Closed Now
Hours Today: 10:00 am - 6:00 pm
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Broxbournebury Mansion White Stubbs Lane, Broxbourne EN10 7PY, England
+44 1992 440312
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Reviews (41)
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All reviews sauna and jacuzzi manicure and pedicure under new management jennifer birthday
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1 - 10 of 41 reviews
Reviewed 2 July 2018 via mobile

We went here as a friend had received a Groupon voucher for a spa day for 2. We were both booked in for a massage and a facial and was really looking forward to it. On arrival we were seen at the desk and asked...More

Date of experience: May 2018
Thank Kaz1974
Reviewed 30 May 2018 via mobile

I go to spas quite a lot and love them but this so called spa was the worst I’ve ever experienced. When we arrived we taken to a lovely waiting area. I was called in for my treatment while my friend was left waiting, no...More

Date of experience: May 2018
2  Thank Y4601GWsamanthac
Reviewed 24 May 2018 via mobile

Treated by my friend, this was a brilliant gift. The place is stunning, beautiful grounds and building. We arrived and was greeted by Amy who was lovely. Great customer service and fantastic interpersonal skills someone who clearly enjoys their job. Cup of coffee and a...More

Date of experience: May 2018
Thank Jarrard C
Reviewed 3 May 2018

I went here with my mum and sister. it was my first ever spa day experience and i was very very impressed. Before we arrived, we had booking issues as the lady who took our booking had messed up our booking on the system. Despite...More

Date of experience: May 2018
Thank Rebecca D
Reviewed 30 March 2018

I go on spa days fairly regularly but have never experienced anything like this. On arrival, we were lead to a lovely waiting room but, 5 minutes before our first treatment, nobody had come to speak to us/offer us robes and towels or showed us...More

Date of experience: March 2018
5  Thank NICOLA W
Reviewed 1 March 2018 via mobile

I've been looking to come here for years, but the TripAdvisor reviews really put me off. I decided to come here using the Groupon voucher. The building itself is beautiful but in need of modernising. This country house is hidden away and has a lot...More

Date of experience: February 2018
Thank London L
Reviewed 1 March 2018

Wanted to treat my 3 daughters and myself to a relaxing pamper spa day. Unfortunately didn’t go to plan ! An hour in we all felt quite stressed! It started before we got there. Due to heavy snow & some of us coming far away....More

Date of experience: February 2018
2  Thank funkyp13
Reviewed 22 February 2018

I was a member of this place but due to all the trouble with the spa and pool i stopped my membership. I carried on with personal training with a member of staff as having cancer it was advised i work out. This member of...More

Date of experience: September 2017
3  Thank Tru63
Reviewed 8 February 2018 via mobile

My Sister and I had Groupon vouchers which made the treatments excellent value for money. Our treatments were booked for 1.30 so we planned to arrive at 11 to use the facilities (pool, sauna, steam room) and have a quick bite to eat. On arrival...More

Date of experience: February 2018
1  Thank Carole T
Reviewed 31 January 2018 via mobile

The Hertfordshire Spa is a lovely find. I went there recently for a massage and facial and came out feeling ache free and relaxed with "lovely smooth skin" as my other half put it! The staff were warm, friendly and accommodating. The spa itself is...More

Date of experience: January 2018
Thank L L
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Eucharia O
22 August 2016|
Response from pauline s | Reviewed this property |
Ok thanks x