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My Lounge

Gatwick Airport | Lounge pavilion, on the left, Horley RH6 0NP, England
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Dreadful

This lounge is terrible. The service is non- existent, the food was stale pastries, and everything... read more

Reviewed 1 week ago
royDorset
,
Yeovil, United Kingdom
via mobile
Don't bother.

Polystyrene cups and no plates for your stale pastries. Small paper bowls for your porridge or a... read more

Reviewed 3 weeks ago
TeresaHorvath
,
Gillingham, United Kingdom
via mobile
Read all 142 reviews
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Overview
  • Excellent19%
  • Very good21%
  • Average11%
  • Poor9%
  • Terrible40%
Travellers talk about
“self service” (6 reviews)
“lounge food” (2 reviews)
Closed Now
Hours
Hours Today: 6:00 am - 8:00 pm
LOCATION
Gatwick Airport | Lounge pavilion, on the left, Horley RH6 0NP, England
This attraction is at Gatwick Airport (after security)
CONTACT
Website
Write a ReviewReviews (142)
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All reviews
"self service"
in 6 reviews
"lounge food"
in 2 reviews
"table football"
in 2 reviews
"comfy chairs"
in 2 reviews
"alcoholic drinks"
in 3 reviews
"self serve"
in 2 reviews
"peace and quiet"
in 3 reviews
"an early morning flight"
in 4 reviews
"coffee machine"
in 2 reviews
"three hours"
in 2 reviews
"plenty of choice"
in 2 reviews
"curry"
in 2 reviews
"connecting flight"
in 2 reviews
"few hours"
in 3 reviews
"main airport"
in 2 reviews
"millie"
in 3 reviews
"magners"
in 2 reviews
Filter

1 - 10 of 141 reviews

Reviewed 1 week ago via mobile

This lounge is terrible. The service is non- existent, the food was stale pastries, and everything in cardboard cups and on paper plates. My access was part of my bank account. Had I paid real money for this it would have brought tars to my...More

Thank royDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 1 week ago

My Lounge allows guests the benefits of lounging without the formality. The food offering gives our guests the choice of hot and cold grazing snacks, and we do advertise our menu for this lounge on our website. Our wooden cutlery and paper plates are designed...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Polystyrene cups and no plates for your stale pastries. Small paper bowls for your porridge or a bowl of baked beans if you prefer.Not value for money.More

Thank TeresaHorvath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 1 week ago

The choice of wooden cutlery and takeaway tubs are in line with the style of My Lounge and designed to evoke the street food culture, however we are sorry to hear this was not too your liking. We hope to welcome you next time you...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

As a couple we paid £30 to visit this lounge at about 8am one weekday morning in June 2018. The choice of hot food was very limited, baked beans or porridge only. Coffee was bitter, all bowls, cups etc were cardboard and "cutlery" items were...More

Thank Barry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 4 weeks ago

Thanks for sharing your feedback Barry. Our grazing menu is available to consult prior to travel via our website, however we are sorry to hear this was not to your taste. With regards to the other lounge guests that you interacted with, we have a...More

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Reviewed 6 June 2018 via mobile

My family and I took a late booking here after our original booking at another lounge was cancelled a week before our holiday for refurbishment. It cost an extra tenner for My Lounge which I wouldn't have minded if it was any good, but it...More

Thank Lizzie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 8 June 2018

Thanks for sharing your feedback Lizzie. We monitor capacity in the lounge very closely to ensure we have a seat for every guest, however we are sorry to hear on the day of you visit your family was unable to sit together - we will...More

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Reviewed 6 June 2018 via mobile

We used this lounge as a couple and found it to be ideal. Not crowded and really good value for money so we booked again for our next family trip. On this occasion our flight was delayed by four and a half hours which would...More

Thank js_aitken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 8 June 2018

Thanks for sharing your review. It's great to hear the little ones enjoyed the games room - perfect for keeping them entertained! We look forward to welcoming you all again soon.

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Reviewed 5 June 2018

We used No1 Lounge as 'treat'. We had a 25% discount offer. We have never used a airport lounge before. We were there just before the breakfast/lunch menus changed so we benefited from seeing both lots of food. My son is finicky but managed to...More

Thank Saddlerphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

I turned up with my teenage son. The lady on the reception insisted I give her my reference number which I had to rifle through my bag for, my name wasn’t enough! The place was grubby - cups etc left on the tables. All there...More

Thank Button121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 8 June 2018

Thank you for bringing your experience to our attention. The issues raised in your review are of concern to us and we would like the opportunity to look into them further. If you could please contact us via guestrelations@no1lounges.com stating your booking details and the...More

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Reviewed 4 June 2018

Hopefully our experience was a one off . But there was virtually no hot food on our visit. And the only bits of chilli available were served in paper tubs that looked only fit for ice cream! It was un-green, fattening wasteful and very very...More

Thank CousinHinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 8 June 2018

Thanks for sharing your feedback. We are sorry to hear that on the day of your visit our food offering was not replenished, we will ensure your feedback is passed onto the lounge team and looked into.

Report response as inappropriate
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Reviewed 2 June 2018 via mobile

Used this before our flight as they were offering a good deal however won't be going back. Very poor choice of breakfast items, cereal, pancakes, some kind of spicy beans. There was no toast or cooked breakfast. With definitely use the No1 lounge next time

Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 8 June 2018

Thanks for sharing your review Micheal. Our grazing menu is available to consult prior to travel via our website, however we are sorry to hear this was not to your taste.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

This was our first lounge and was not good. Too many seats were booked out so place was packed a large group of 20 odd took over. Not enough charging point for electrical system, staff were rude, the swing door to their area kept loudly...More

Thank Clint M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No1_GuestRelations, Guest Relations Manager at My Lounge, responded to this reviewResponded 1 June 2018

Thanks for sharing your review Clint. We are sorry to hear you did not enjoy your My Lounge experience and thanks for sharing your feedback. We monitor all reviews and will ensure your comments are passed onto the lounge team. We do hope to welcome...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
hks400
29 June 2018|
AnswerShow all 3 answers
Response from Michael T | Reviewed this property |
I would book the No1 lounge although more expensive has a much better choice of food and far more comfortable.
0
Votes
zoe120782
16 June 2018|
AnswerShow all 4 answers
Response from b0ffy | Reviewed this property |
pay online because when we were there there was a queue and people were being turned away that did not pre pay
1
Vote