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Tristar Worldwide Chauffeur Services

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Review Highlights
Professional service

My wife and I have used Tristar for over 17 years. In all that time they have never let us down or... read more

Reviewed 9 June 2017
gerry h
,
London, United Kingdom
via mobile
Used 8 Times Now vis Emirates - Perfect Service Every time

Good cars (I've had either Mercs S or E class on the 8 times I've used them. Prompt pick up... read more

Reviewed 27 July 2018
Romablade
,
Saxmundham, United Kingdom
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Traveller Overview
  • Excellent61%
  • Very good13%
  • Average0%
  • Poor20%
  • Terrible6%
Travellers talk about
About
Offering first-class ground transportation, Tristar Worldwide is an industry-leading chauffeur service provider. Using our network of affiliates, we operate in over 80 countries, with over 99% on time pick-up performance. With operations on three...more
Contact
West Drayton UB7 8BQ, England
Website
+44 1895 432001
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Reviews (15)
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1 - 10 of 15 reviews
Reviewed 27 July 2018

Good cars (I've had either Mercs S or E class on the 8 times I've used them. Prompt pick up. Pleasant drivers who are happy to chat or leave you in peace depending on how tired you are. Wifi works in the cars. Cold water...More

1  Thank Romablade
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 30 July 2018

Thank you Romablade for taking the time to review our service on trip advisor, it's great to hear that you love the service. I will ensure that it is passed onto our airports and chauffeur teams, Kind regards Patricia

Reviewed 24 July 2018

Was lucky enough to received the benefits of this chauffeur service when I visited Liverpool recently. We were greeted at the Manchester Airport and promptly assisted to the awaiting luxurious Mercedes. The drive to Liverpool was most enjoyable, particularly with our driver being most helpful...More

Thank Pathfinder101
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 25 July 2018

Thank you for taking the time to review our service Pathfinder101, I will ensure that it is shared with our chauffeur management team. Kind regards Patricia

Reviewed 22 June 2018 via mobile

The car didn’t turn up. A very unhelpful individual at their office who explained that they’d forgotten to transfer me to their new IT system. Basically told me it was my problem to sort it out. I’m now in a cab from a local cab...More

Thank Elma40
Reviewed 21 May 2018

Was using this service for the first time and was at first impressed with the communications. I had a voicemail the day before confirming the pickup, but... On the actual day, I got a text at the pickup time apologising and saying they had an...More

1  Thank GarethEm
Reviewed 21 March 2018 via mobile

We found Tristar through Virgin Atlantic I believe they used to be tied in or owned by Virgin, the prices are very reasonable for Sussex to Gatwick compared to competition and the cars are high quality new or nearly new Mercedes E Class or S...More

Thank EAN44
Reviewed 5 March 2018 via mobile

Arrived back to Manchester Airport with our two trolley loads of suitcases and golf bags looking forward to being greeted by a Tristar chauffeur. Unfortunately, he/she wasn’t there! Waited 15 minutes and then called Tristar and listened to its “customer service promise” twice before speaking...More

1  Thank Yorkshire1245
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 6 March 2018

Sorry to hear about your experience Yorkshire1245 this is definitely our usual standard of service. I have passed your feedback onto our customer service team to review and come back to you directly. Apologies once again.

Reviewed 3 February 2018

Booked this company to pick me up at Edinburgh airport after a long journey from sydney. Pick up was to be at 6.55 pm. When I arrived no sign of the driver. I waited a bit then phoned the office to see if they can...More

2  Thank cody15a
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 15 March 2018

Hi Cody15a, Sorry that was your experience, that is not our usual standard of service. We have been migrating to a new system which is where I assume your booking encountered an issue, however, I completely understand the frustration especially after a long flight and...More

Reviewed 29 August 2017

I have used Tristar on many occasions, both to and from Manchester airport and also in the Philippines from Manila airport and I have never been let down. Their chauffeurs are always on time, well dressed and very professional. I book through Amex concierge, but...More

Thank Ruben_Heather
Reviewed 15 July 2017

My wife and I and daughter recently used Tristar to chauffeur us to and from Heathrow. Kenneth was our driver who met us at our home. We were notified of his name and his picture by text. We had requested a wagon/estate because of the...More

Thank Munchkinfamily
Reviewed 9 June 2017 via mobile

My wife and I have used Tristar for over 17 years. In all that time they have never let us down or disappointed. Quite a good record I think. They have recently become associated with a larger company which is fine but I trust that...More

Thank gerry h
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 12 June 2017

Thank you Gerry H for your feedback, we appreciate you taking the time to submit a review, and thank you for your continued custom for over 17 years. Please be assured that our commitment to service is unchanged and we strive (as always) to continue...More

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Questions & Answers
Ask a question
kamaldeep101
6 August 2017|
AnswerShow all 2 answers
Response from Patricia G | Property representative |
Thanks for your message Kamaldeep101, I can confirm you are able to book either call +44(0) 1895 43200 or google tristar worldwide. If you have any further questions please don't hesitate to ask. Kind regards Patricia
0
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newjersey
26 September 2016|
AnswerShow all 2 answers
Response from Patricia G | Property representative |
Hi newjersey, thank you for your message. Tipping is at your discretion it isn’t expected. If you would like to tip your chauffeur for a job well done I am sure they would appreciate it. I hope that helps. Kind regards... More
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