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Bannatyne's Health Club & Spa - Ashford

Unit 2 Eureka Leisure Park | Unit 2 Lower Trrace, Ashford TN25 4BN, England
+44 344 477 4777
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Review Highlights
Spa day for 2 and afternoon tea

We booked here for a wedding anniversary treat and were disappointed. Arrived at reception and had... read more

Reviewed yesterday
HayleyBurton1984
,
Rochester, United Kingdom
via mobile
Spa Day & Cream Tea - relaxing? So, so.

Arrived and reception staff were a little frosty, unfortunately not warm and welcoming. Not great... read more

Reviewed 2 days ago
MaryW2000
Read all 256 reviews
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Overview
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In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The Bannatyne Spa. Our spacious therapy rooms provide a calm and relaxing environment in which to completely unwind, you can enjoy a choice of a wide range of treatments including; massages, facials, manicures and more. Set within our state of the art Bannatyne Health Clubs, the Spa is just one area dedicated to your wellbeing.
  • Excellent19%
  • Very good19%
  • Average21%
  • Poor16%
  • Terrible25%
Travellers talk about
“head massage” (17 reviews)
“swimming pool” (13 reviews)
LOCATION
Unit 2 Eureka Leisure Park | Unit 2 Lower Trrace, Ashford TN25 4BN, England
CONTACT
Website
+44 344 477 4777
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Reviews (256)
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1 - 10 of 256 reviews

Reviewed yesterday via mobile

We booked here for a wedding anniversary treat and were disappointed. Arrived at reception and had about 5-10 min wait before anyone approached us. Meanwhile an elderly lady was struggling to get through the metal gate and nobody came to help her either. Once we...More

Thank HayleyBurton1984
Reviewed 2 days ago

Arrived and reception staff were a little frosty, unfortunately not warm and welcoming. Not great as they are the first people you see! They informed us of the Spa bag which is £6, however you must pay a £14 deposit, so ensure you definitely keep...More

Thank MaryW2000
Reviewed 3 days ago

My friend and I booked a spa day on buy gift and booked in to go Sunday 13 August. There were 2 members of staff at the reception desk. Neither seemed welcoming and barely managed a smile. But they were very informative. We purchased a...More

Thank sarahterry89
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 2 days ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

Reviewed 1 week ago via mobile

I had a voucher for Christmas for me and a friend "Tea for 2" it was a lovely day the relaxation room nearly made me fall asleep so goes to show it generally does relax you!!!... My treatments were very good but the only down...More

Thank Danniemariaaa
GM A, General Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

Reviewed 2 weeks ago

Had Spa Day present bought as a gift for our recent wedding. Facilities overall good & friendly staff. Big disappointment is the "Relaxation Room" that you go to "RELAX"!!! between treatments. Note its IMPOSSIBLE to relay with the gym next door & paper thin walls...More

1  Thank Dennis H
GM A, General Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. I am sorry to hear that your Spa Day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such...More

Reviewed 2 weeks ago via mobile

Spa day for two with my husband. No one at reception but a sign to go to the relaxation room which we did. This could have been a wonderful room , lovely hot stone loungers and water provided, but alas the noise and physically feeling...More

1  Thank Sarah H
GM A, General Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. I am sorry to hear that your Spa Day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such...More

Reviewed 2 weeks ago

The Gym has been refurbished and looks good, very similar to Folkestone Bannatynes. plenty of equipment to use. Air con works well in this branch which is good when your hot. the changing rooms/pool area are clean and tidy. not many lockers with coin operated...More

Thank E-Ticket-traveller
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 2 weeks ago

Dear Guest, Thank you for taking the time to review Bannatyne Health Club and Spa. It is wonderful to hear that you had a positive experience with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

Reviewed 3 weeks ago via mobile

Just come back from a relaxing spa day. Staff everywhere very friendly from reception,cafe to spa. I've been here several times but have to say I've had the best back,neck and shoulder massage from Beth today, along with a beautiful facial. Came out feeling totally...More

3  Thank Highmaintenance38
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 2 weeks ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

Reviewed 3 weeks ago

The Spa day included access to the spa and 25mins treatment - a Back, Neck and shoulder Massage, which was really nice except i did not feel any neck or shoulder been massaged as the concentration was more on the back. Felt relaxed afterwards and...More

Thank moa492017
GM A, General Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. I am sorry to hear that your Spa Day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such...More

Reviewed 3 weeks ago

Glad I took the offer for a half price facial , my skin feels so soft. Nice young lady who did the treatment although afterwards she seemed a little unsure of offers & location of a price list. Would I go again: Yes, but when...More

Thank RFC55
GM A, General Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear Guest, Thank you for taking the time to review Bannatyne Spa Ashford. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. Regarding your comments to...More

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Ask a question
Questions & Answers
Lisa marie H
13 April 2017|
AnswerShow all 2 answers
Response from Edel M | Reviewed this property |
No, the pool is the same depth all the way. I'm 5ft 6, and standing up it's in the middle of my chest so it's not very deep at all.
0
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