Westfield Burwood
Westfield Burwood
3.5
9:30 AM - 6:00 PM
Monday
9:30 AM - 6:00 PM
Tuesday
9:30 AM - 6:00 PM
Wednesday
9:30 AM - 6:00 PM
Thursday
9:30 AM - 9:00 PM
Friday
9:30 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Westfield Burwood is your go-to shopping destination for the latest in fashion, beauty, lifestyle and food.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


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3.5
3.5 of 5 bubbles71 reviews
Excellent
20
Very good
28
Average
10
Poor
6
Terrible
7

AndyJohn74
Sans Souci, Australia4,764 contributions
4.0 of 5 bubbles
Dec 2023 • Solo
This Westfield would cater for any shoppers needs. There is a vast array of stores, both large and small. Spread over three levels with a sizeable food court on the top floor and a smaller one on the bottom floor.
Written 19 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andy, thank you for your positive review! We're delighted to hear you enjoyed our diverse range of stores and spacious layout across three levels. We appreciate your support and look forward to welcoming you back for another great shopping experience. Regards, Wilson @ Westfield Burwood
Written 21 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Denise L
38 contributions
2.0 of 5 bubbles
Dec 2020 • Solo
For months now there has always been one or more escalators not working, necessitating going to lifts and waiting in a queue, socially distanced, four to a lift, or taking stairs, or heading to either end of the mall for a travellator. Parking is still paid after two hours though. I missed my two hour limit by 10 minutes the other day and queried a grace period. The attendant said she'd let me go this time but in future I had to plan my time around knowing the escalators weren't working. This, and the toilets in increasingly poor state. The landlords require shopkeepers to renovate premises every 10 years but they don't look after their own facilities as managers.
Written 15 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Denise, thank you for posting a review and apologies for the experiences you have encountered in Center. We have unfortunately had some significant outages with some of our key pieces of vertical transport within the center that we have been working with our External providers to rectify. Unfortunately some of the issues required parts that needed to be sourced from overseas which compounded some of the delays in getting them returned to service more efficiently. Pleasingly as of Last Friday the units near the Burwood Road entrance are both back in normal operation, and the unit going to level 2 was returned to full operation Tuesday this week. We are definitely hoping the extensive works completed will keep these units in full operation. If you have the time it would be great if you would like to contact us directly so we can follow up on some of the other issues you had in centre. You can contact us directly at conconcierge.burwood@scentregroup.com. and we would be more then happy to reach out and discuss. Kind Regards Team@WestfieldBurwood
Written 27 December 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kerry L
2 contributions
1.0 of 5 bubbles
July 2020 • Couples
Please fix the escalators!! There are broken escalators on every level making it very difficult to get around with my elderly mother- we had to get between floors using the lift which was jam packed with people because there’s no alternative! Very unsafe and disappointing during COVID. This has been like this since February. Please fix ASAP.
Written 31 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kerry, Thank you for taking the time to provide feedback regarding your recent experience with our escalators in-centre.   We understand your frustration with regard to our escalators / lifts in-centre. We are working tirelessly with our external contractors to repair our vertical transport and appreciate your patience. These machines are a major part of our daily operations and therefore we must ensure the safety of our shoppers. We carry out regular maintenance checks and sometimes this means that we need to take them offline if they require new parts and some parts do take some time to be delivered from overseas. I apologise for the inconvenience this may have caused during your most recent visits to our centre.   We are currently directing customers to our lifts but we also appreciate that there can be brief delays during peak times due to the COVID lift capacity restrictions with 4 people per lift. Whilst we do our best to adhere to COVID-19 regulations on social distancing and have enforced signage, we also rely on our shoppers to do the right thing and hope that our shoppers follow the guidance given by the National experts and provide priority access to our more vulnerable customers who may rely on this form of transport. Please call us directly with any further questions you may have on 02 8746 3954.   Thank you and have a wonderful day. From Charlie @ Westfield Burwood.
Written 5 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Linda H
1 contribution
1.0 of 5 bubbles
July 2020
Westfield Burwood is disgraceful. Escalators and lifts have been out of order since February yet they still charge their tenants full rent. Poor management and total disregard for visitor safety and convenience
Written 15 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anthony P
Charleston, SC2,501 contributions
4.0 of 5 bubbles
Dec 2019 • Family
Multi level complex featuring eateries, upper end fashion, and shopping galore with everything from supermarkets to electronics stores. There are movies, banking, travel - just about everything. This is one stop shopping and eating just a few meters from the Burwood Station.

Check out their website as they have multiple events throughout the month. This place is what American malls want to be when they grow up.
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 962anthonyp , thank you so much for your review of Westfield Burwood, we're so glad to hear you enjoyed your experience when visiting us! We would love to know more about how we could earn that extra star next time if you're happy to provide any further feedback? You can do this by simply updating this review or emailing us direct at concierge.burwood@scentregroup.com. Thanks again, we look forward to seeing you again soon. From the team @ Westfield Burwood.
Written 3 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steph
Sydney, Australia39 contributions
3.0 of 5 bubbles
Dec 2019
Not the best Westfield around, in fact the worst I can think of right now. Seems small. Local and good location, so we all still go. But it could use an upgrade, probably only if it had more land.
Written 31 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi stephchew, thank you for providing a review of Westfield Burwood. We would love to know more about how we could improve this experience for you next time if you're happy to provide further feedback? You can do this by simply updating your review. Thanks again, we look forward to seeing you again soon. From the team @ Westfield Burwood.
Written 2 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nik S
Runaway Bay, Australia10 contributions
1.0 of 5 bubbles
Dec 2019 • Family
Stopped off for some lunch takeway after grocery shopping for our Sydney Xmas visit. Bought some lunch from Domo Sushi at the foodcourt. We asked staff for a receipt for our payment, however staff could not produce one. We were charged once for the transaction however they wanted to charge us again for the food that we still had not received. Not even a refund of our money or let alone receive our food. To top it off had to go to another sushi shop to order food and then get charged for parking over 2hrs. So so so questionable customer service from a Westfield food store. Thank you Domo Sushi for the wonderful disappointing customer service at this time of the year.. Now to chase the bank to cancel the transaction.
Written 21 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 831niks, thank you for your review of Westfield Burwood, we're sorry to hear about your experience when visiting Domo Sushi in our foodcourt. We will certainly raise this issue with their management and ensure this does not happen again. If there is anything further we can do to assist please don't hesitate to contact us directly at akloosterman@scentregroup.com. From Angela @ Westfield Burwood.
Written 2 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

erika p
Adelaide, Australia308 contributions
5.0 of 5 bubbles
Aug 2019
I recently stayed in the Burwood Area and visited this comprehensive shopping centre several times. The location was excellent, especially in relation to public transport- train, taxis and buses. The centre was always clean, tidy and all staff I encountered were friendly and helpful when required. The food court was terrific, many choices and had many delicious bargains around 4pm which I took back to my accommodation. So many shops at 3 levels, Target, David Jones, K-Mart and the usual small shops found in other Westfield Centres.I also enjoyed a coffee in the upstairs eating area overlooking the picturesque park.
Written 22 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for taking the time to review our centre! We are so pleased that your experience was a positive one and that you liked our food court and range of stores. If you ever need anything in the future, please don't hesitate to let us know at concierge.burwood@scentregroup.com. Thank you, from the team @ Westfield Burwood.
Written 26 September 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Terence W
Strathfield, Australia33 contributions
5.0 of 5 bubbles
Sept 2019 • Solo
Healthy bites on level 1 food court Westfield Burwood the food is absolutely delicious. Especially the good old fashioned roast beef and veggies topped with delicious gravy.
I had some today and I recommend it to all of them that’s missing their English Sunday dinner
Written 5 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi TerryaStrathfieldNSW, thank you so much for your 5 star review! We're so happy to hear you had a great experience when visiting Healthy Bites at the centre, we will be sure to pass this feedback onto the store so that it doesn't go missed. If there is anything else you would like to share regarding your experience at the centre you can simply update your review or email us direct at concierge.burwood@scentregroup.com. Thanks again, from the team @ Westfield Burwood.
Written 17 September 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dimitris L
Sydney, Australia49,170 contributions
5.0 of 5 bubbles
Aug 2019 • Couples
Westfield Burwood must be one of the most popular shopping centres in Sydney. It is always busy. No matter what day or what time of the day we visit , we find it full of visitors. We are regulars here and like to either go to a specific shop or just "browse" through several. Today wa the most recent time we visited and it was a seamless visit. You will find practically anything you wish here. The prices are quite reasonable and it saves time. There are lots of shops on Burwood Road, but why waste your time going up and down the street when everything you need is in one spot!
Written 3 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Dimitris, Thank you for taking the time to review our centre! We are so pleased that your experience was a positive one and that you liked our range of store. If you ever need anything in the future, please don't hesitate to let us know at concierge.burwood@scentregroup.com. Thank you, from the team @ Westfield Burwood.
Written 5 August 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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