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Zurich Tourist Information - Official Guided Tours

Bahnhofhalle | Zürich Hauptbahnhof, Zurich 8001, Switzerland
+41 44 215 40 00
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USD 26.28*
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Zurich Old Town Walking Tour
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Zurich Tourism Tourist Information - your own personal information center. Zurich Tourism would be happy to provide you with tourist information and answer any questions you may have about the city and region of Zurich. Furthermore the Tourist Information sells tickets (ZurichCARD, Swiss Travel System tickets, single entries to Zoo Zurich, Swiss Museum Pass, event tickets of Starticket and Ticketino), provides a range of souvenirs and brochures. The wide range of services includes booking hotels, organize guided city tours or excursions and arrange tour-guide hostesses, supporting programs and special trips (bus, tram, boat).
  • Excellent67%
  • Very good26%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“walking tour” (20 reviews)
“zurich card” (15 reviews)
Open Now
All hours
Hours Today: 08:30 - 19:00
Suggested Duration: 1-2 hours
LOCATION
Bahnhofhalle | Zürich Hauptbahnhof, Zurich 8001, Switzerland
CONTACT
Website
+41 44 215 40 00

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Reviews (420)
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1 - 10 of 176 reviews

Reviewed 1 week ago

The personnel in this office were very helpful but they can use more staff to keep up with all the tourists. Located inside the central train station. The person who helped us was very knowledgeable.More

Thank Kabrams1618
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 1 week ago

Thank you very much for your feedback. It is important to us since we always aim to improve our service. We are also very glad to hear that you found our staff helpful and knowledgeable. We hope you enjoyed your stay and hope to welcome...More

Reviewed 2 weeks ago

It took ages to get a day pass from the tourist centre...very very slow...it was really a bad experience...though there were no problems directly, but the token system management was also very poor...no proper announcements as well

Thank KishenHarendra
Zürich T, Team at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 1 week ago

Thank you very much for your return information. We are glad about customer feedbacks, so we may improve our services constantly. We hope to welcome you soon in Zurich again! Yours sincerely, Ester, Zürich Tourism

Reviewed 2 weeks ago

Great staff and helpful service at this centre. I missed it on day one and missed some valuable time exploring the city. They assisted with tours and then how to get the train to the airport for the next day and gave you the right...More

Thank vickiknopke
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We are glad that you found our staff helpful and that you found what you were looking for. It is great to hear that our staff made you feel right at home - thank you so much for that compliment....More

Reviewed 3 weeks ago

Helpful staff providing us with maps and all information for our stay. We were very impressed with their serviceMore

Thank Yen B
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you very much for your feedback. We are very happy to hear that you liked our service and that you found everything you needed at our tourist information in the Zurich main station. We hope we will be able to welcome you to Zurich...More

Reviewed 3 weeks ago

A little crowded, but a very helpful group. Friendly and cordial assistants. Maps and suggestions galore.More

Thank bhardyfam
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We are glad that you found our staff friendly and helpful. We are working hard to make waiting times as short as possible while still providing excellent service, however, during high-frequency times, waiting times might be longer than they usually...More

Reviewed 4 weeks ago via mobile

I got into Zurich station around 5pm local time and didn't have a hotel. The wifi wasn't working and I wasn't sure what to do. Thank goodness the tourist office in the station was open until 8:30 this day! There is a ticket machine when...More

Thank BigT6
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We are very happy to hear that we were able to help you and that you found a hotel that suited you! We hope that you enjoyed the rest of your stay and will be able to welcome you to...More

Reviewed 11 July 2017 via mobile

The tourists here were flocking for more details and how to achieve the most out of Zurich. We received very helpful advice and even bought souvenirs here. Well stocked with information pamphlets and advice on what you can do and explore outside of Zurich too....More

Thank Tarvie S
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you very much for your feedback. We are very happy to hear that you recommend us as the first place to get your travelling information. We hope we will be able to welcome you to Zurich again in the future! Yours sincerely, Sarah, Zürich...More

Reviewed 6 July 2017

We managed to come away without our continental plug adaptor and popped in on the off chance that they would sell one, which they did. We went back to the hotel to get our plug for confirmation and saw a different member of staff who...More

1  Thank Chris J
Zürich T, Zürich Tourismus at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you very much for your feedback. We are glad to hear that you found what you were looking for in our tourist information and that you found our staff helpful and friendly. We hope we will be able to welcome you to Zurich again...More

Reviewed 2 July 2017

This was a really nice walking tour of old Zurich with lots of history and interesting sights. Our guide was Simona, who was very informative and even emailed me later to answer a question that I had.More

1  Thank MDsquared
Zürich T, Tourist Information at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. We are happy to hear that you enjoyed the tour, and we will gladly pass the compliment on to the tour guide. We hope you had a great stay in Zurich and hope we will be able to welcome you...More

Reviewed 30 June 2017

We stopped here to get ideas as to what to visit in Zurich. We were talked into the ZurichCard which we didn't feel was really worth the price.

1  Thank Jade929
Zürich T, Team at Zurich Tourist Information - Official Guided Tours, responded to this reviewResponded 1 week ago

Thank you very much for your return information. We are glad about customer feedbacks, so we may constantly improve our services. We hope you enjoed your stay in Zürich and would be pleased to welcome you soon again! Yours sincerely, Ester, Zürich Tourism

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Questions & Answers
Phillip C
14 June 2017|
Answer
Response from Zürich T | Property representative |
Grüezi Philip Thank you very much for your message. Unfortunately we don't have public chocolate workshops. I can recommend you the sunset boat tour on the lake Zurich or the chocolatetour through Zurich. You will find more... More
1
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iltravelling
23 March 2017|
AnswerShow all 5 answers
Response from Zürich T | Property representative |
Hello again, I think you mean for Interlaken Region, right? Do you wish to be in this Region the whole time? If so there is a Special ticket. For more informations please visit this link (you will have to copy... More
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