Zermatt Tourismus
Zermatt Tourismus
3.5
8:00 AM - 12:00 PM, 1:30 PM - 6:00 PM
Monday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
Tuesday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
Wednesday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
Thursday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
Friday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
Saturday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
Sunday
8:00 AM - 12:00 PM
1:30 PM - 6:00 PM
About
Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice and information on weather, accommodation and activities, and provides a range of attractive brochures. The office also sells tickets for the Gornergrat, Rothorn and Matterhorn glacier paradise, ski passes and Peak Passes. TVs with webcams display information on trains, cable cars and ski lifts. Zermatt Tourism additionally deals with booking requests and sells souvenirs. Visitors can also access information using iPads and free Wi-Fi, while children have fun in the play corner. Brochures are available round the clock from the vestibule by the entrance.
Duration: < 1 hour
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3.5
88 reviews
Excellent
28
Very good
24
Average
12
Poor
10
Terrible
14
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Rene D
1 contribution
Sept 2023 • Solo
It is absolutely unacceptable to hear all day noise from helicopter and also an enourmous amount of trucks on the road leading to dust and noisy. Zermatt has definitely lost a lot of its charm and is victim to gigantisme with regards to more cable cars and building construction activity between Zermatt and Furri. What a pitty !!!
Written 9 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your feedback. We regret that your stay did not meet your expectations. Unfortunately, Zermatt also needs some time to optimise its infrastructure so that visitors will continue to find a high-quality offer in the future. By the way, the Zermatt - Furi cable car is a replacement for the old cable car. Despite the circumstances, we hope to see you again in Zermatt.
Written 16 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NomadDC
Washington DC, DC39 contributions
Feb 2024 • Solo
I was disappointed how I was treated by one of the 2 women here on February 24, 2024 at 17:00. She was the older and larger blonde woman. I had just arrived with questions on how to buy tickets for the cable car and train. I was met with flippant remarks about the weather and 'how could I be so sure the cable car would be runnin and be such a weather expert', for example, in a smart-alecky tone and simply told to download the app from the QR code in front of her. I noticed other travelers from other countries that she provided brochures to and sold tickets to. Flummoxed, I got in the other line with the thinner and younger blonde woman who was nice enough, but didn't offer to sell me any tickets and provide anything of substance. Just as well, as I could not have done it any better than I did on my own once I left the train station and had time to figure out the best plan of action to make the most of my short time here. I found most of the tourist offices helpful in Switzerland, but something was definitely off with this one and have absolutely no idea what their raison d'etre is. Zermatt was a great stop for a couple nights, but one of the few places on my trip in Switzerland where I encountered uncalled for arrogance such as here with the older tourist office woman, some hotel maids, and the snotty young kids from some of the European travelers that were not properly being watched by their parents on the cog train, etc.
Written 24 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your stay in Zermatt and your feedback. We will clarify this internally and optimise our service quality if necessary.
Written 25 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hans Widmer
Stein am Rhein, Switzerland14 contributions
Aug 2023 • Couples
Zermatt used to be beautiful. Yes, tourism seems to be designed for visitors who only come once. With a few exceptions, the restaurants are overpriced, and the staff are even arrogant or cheeky. It's almost like "we don't need it". Bikers have become a problem in the hiking country. The same goes for the many electric vehicles. It's very unsafe to travel on the "race tracks". We found a friendly hotel and ONE great restaurant. The rest? Still. Zermatt? That's it.
Written 14 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Herzlichen Dank für Ihren Aufenthalt. Wir bedauern, dass Zermatt nicht ganz Ihren Erwartungen entsprochen hat. Trotzdem hoffen wir, dass die schönen Erlebnisse überwiegen.
Written 21 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Off their P
Manchester, UK4,021 contributions
June 2022 • Couples
Trains were proving a challenge for us during our inter Rail holiday so we called in here. We left not only with a clearer picture of what we needed to do but also with good information about the town itself and a town map.
It is an interesting office in itself with lots of good information and the staff are very helpful.
They speak perfect English which makes things easy and really do try to help you out.
It is an interesting office in itself with lots of good information and the staff are very helpful.
They speak perfect English which makes things easy and really do try to help you out.
Written 25 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your positive feedback. We hope you enjoyed your stay in Zermatt. We hope to see you again soon.
Written 28 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Voyager06112823655
1 contribution
Apr 2024 • Friends
In Switzerland we have two very good arguments. Well-trained specialists with a unique education system and a unique natural environment that needs to be protected. But there are always people in the management structure who want to reinvent the wheel. Unfortunately, this also seems to be the case with the Zermatt mountain railways. It hurts my soul. But as a regular guest of the "Zermatt community" I will no longer be able to pursue my great passion for skiing and hiking. I have already had intensive discussions with the CEO of the Schilthornbahn in the Bernese Oberland about the future of the mountain railways. Fortunately, with success. Nothing beats a mixed clientele with mixed needs. This is the only way to meet different needs without risk. An important customer group are and will remain the locals. Their gut feeling should definitely take precedence over the company's success in the long term. I am a long-time guest who has always enjoyed spending many winter days in Zermatt. I view this development with very mixed feelings. React! Yes, the horn is there. Do you want to sell that too or do you want to be proud to sell your hometown? You are welcome to ask me personally about my feelings as a guest.
Written 21 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Besten Dank für Ihr Feedback. Sie können uns Ihr Anliegen gerne ausführlich per E-Mail zukommen lassen und wir leiten dieses gerne an die zuständigen Personen bei der Zermatt Bergbahnen AG weiter. Freundliche Grüsse aus Zermatt.
Written 29 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter B
York, UK68 contributions
Sept 2018 • Couples
One of the best things about this charming Alpine location is the total absence of cars from the Main Street. The train line also ends here, making it feel just that bit more isolated and special. They do however have electric taxi carts so you do have to keep eyes and ears (they’re very quiet) open. Having subsequently read up about the history of this, and seeing how they have so successfully resisted the ubiquitous motor car, I really hope they continue their policy but the total of 500? taxis and possible increased numbers to pander to additional hotel demands is worrying for the locals.
Hopefully Zermatt remains a successful pedestrian enclave because it is an absolutely brilliant place to visit.
Hopefully Zermatt remains a successful pedestrian enclave because it is an absolutely brilliant place to visit.
Written 12 September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ritz2015
Kolkata (Calcutta), India95 contributions
Feb 2017 • Couples
Throughout our trip to Switzerland we found the staff at the tourism office very helpful and friendly. This was no exception, the staff was very helpful in planning our excursion to the mountain top, guiding us where to go for better views based on live weather update.
Written 20 May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
skibum1
Sacramento82 contributions
May 2017 • Couples
Stopped in here to get directions to our hotel when we arrived in Zermatt. Staff was very friendly and helpful. We were interested in hiking trails and they provided us with a map of the trails that were open and were helpful with activities and things to do. After 30 hours of travel this was a quick visit which was very helpful and oriented us to Zermatt. It is right outside the train station and easy to find by its large sign.
Written 15 May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JoanBastida
Barcelona, Spain5 contributions
July 2024 • Couples
Hi,
Yesterday, a blonde girl with tattoos treated me very poorly. Worse you can't work. A horrible experience. I recommend not going. If you want information, look for it on the internet.
Yesterday, a blonde girl with tattoos treated me very poorly. Worse you can't work. A horrible experience. I recommend not going. If you want information, look for it on the internet.
Written 20 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Joan. Thank you for your feedback. Please let us know further details by e-mail (direktion@zermatt.swiss) so that we can respond in detail and optimise our service.
Written 22 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ebse_J
Stuttgart, Germany1,462 contributions
Oct 2021 • Family
The place to be if your a fan of mountains. The view to the Matterhorn is impressive. Hiking , mountain biking, climping and mountaineering at its best.
Written 24 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your positive feedback :-) We hope you enjoyed it...
Written 29 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is there a 0ne-stop-shopping spot to rent ski equipment and buy ski lift tickets in advance or should it be done once we arive? Also how does one access the lifts from hotels in town? What are ski conditions like at end of September, eary October?
Written 7 August 2017
Just contact Zermatt Tourismus directly with your questions. I'm sure their friendly, helpful staff would be able to answer you.
Written 8 August 2017
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