GVA Transfers

GVA Transfers, Geneva: Address, Phone Number, GVA Transfers Reviews: 4.5/5

GVA Transfers
4.5
About
GVA Transfers specialise in private Geneva Airport transfers to and from all ski resorts in the French and Swiss Alps. From May to October we also provide Summer excursions and day trips to some of the most famous regional areas like Chamonix Mt Blanc (shared and private options available), Annecy, Montreux/Lausanne, Gruyere, Interlaken, Evian and Yvoire. Come and explore these areas with us!
Suggested duration
More than 3 hours
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4.5
120 reviews
Excellent
85
Very good
16
Average
0
Poor
3
Terrible
16

Nick H
2 contributions
Helpful and Friendly
Feb. 2020 • Family
Vasileios was very helpful and friendly. He speaks good English and even let us link to his phone to use WiFi. Highly recommended.
Written 21 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Laura Siegel
New York City, NY1 contribution
DO NOT USE THIS COMPANY IF YOU WANT TO MAKE YOUR FLIGHT!!!!
Jan. 2020
I have lived abroad and travelled all over the world and never have I missed a flight for no other reason than the airport transfer simply could not be bothered to get us to the airport on time. GVA Transfers was booked through a travel agent, for two families to go from Val'disere to Geneva. The van arrived and told us it needed to take us to a bus. We had no choice, had no idea that was happening, no one else seemed to know either and no at GVA was reachable. The bus broke down and it took an hour for another bus to come. By this point, we were stuck in traffic several hours from Geneva and missed our flights - all 9 people during the busiest travel week of the year. After a great deal of expense and stress, 50 hours later we returned home. While GVA eventually paid for air travel and hotels, they now tell me the $800 baggage fee (not part of the flights I booked) they will not cover. Of course, I learned this after contacting them for weeks on end with no reply. I would be sure never to use this company again. They were truly awful and responsible for ruining a really wonderful trip.
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FayeT235
Dear Laura, I understand that your experience was unacceptable. However, If you check our terms and conditions in this situation we normally would provide a full refund (in your case that would be 575 EUR) and also we would issue a letter for your travel insurance. We are not obliged to cover any other costs. 9. General Terms 9.1 The client is strongly recommended to have holiday/travel insurance. In the case that previously mentioned reasons for transfer delays occur – causing missed flights and other such costly events – GVA Transfers will not be held liable for the cost of any of this. GVA Transfers will, however provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost. 9.2 In events beyond GVA Transfers’ control, due to unforeseen eventualities that would compromise GVA Transfers’ effectiveness and ability to provide the transfer, GVA Transfers reserves the right to combine private and shared transfers, outsource or subcontract transfers or cancel any transfers at short notice. However, we understand how unfortunate was a whole situation. Therefore, our company chose to pay for all 9 passengers a flight date change (again we did not amend or changed extras/bags from your original flight, we only changed a date of the flight, ticket extras remained the same as original booking), we booked a hotel with breakfast and also paid for your taxi from the airport to the hotel. Total cost covered by our company to your party of 9 people was 19 370 EUR. We are very sorry to hear that you are not happy about this and you feel that our company didn't do enough to help you out in this situation. Please let me know if there is anything else I can help you with.
Written 17 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ricardo R
Estoril, Portugal5 contributions
Val d'isere to Geneva Airport
Feb. 2020 • Friends
Great driver, Vasileios was very nice and drove very well. Bus was very comfortable and timings very well kept.
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Earl
Istanbul, Turkey1 contribution
Nightmare
Feb. 2020 • Family
Return trip was a total nightmare. Driver was one hour late with no realistic ETA and continuous lies. Company’s call center was also useless when we tried to get info from them on driver’s status. We only made our flight (and that is by sprinting through the airport with babies on our backs, cutting security lines, etc) because the flight was delayed; otherwise it was going to cost us a fortune to get on the next flight and the driver or the company didn’t care at all. Felt more like a fraud than a transfer company. Never using them again.
Written 6 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nuri K
Istanbul, Turkey2 contributions
Worst experience ever
Feb. 2020 • Family
Ordered transfer from val thorens to geneva airport for 06:30, but the transfer arrived at 07:40. Many lies were spilled fom the agency telling us that the bus will arrive in 10 minutes for several times. We managed to catch our plane at the last minute because of the delay and the only concern of the driver was to get the payment instead of helping us with the baggages. I reccomend you to stay away from this firm!
Written 4 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FayeT235
We apologize for delay of 50 minuts due to trafic and bad conditions. the transfer was not paid and the driver ask you to pay it at airport. it's seem that you did not want to pay it and to fight with driver. For that reason Gva Transfer will avoid to take cash from customers in the future. Please accept again our apologizes
Written 17 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

EMRE T
1 contribution
Al least 1 hour late
Feb. 2020 • Family
I am writing this review while waiting for the transfer that supposed to be at the hotel in val thorens at 6:30, now it is 7:21 and we are still waiting, never trust the company.
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FayeT235
We apologize for delay of 50 minuts due to trafic and bad conditions. the transfer was not paid and the driver ask you to pay it at airport. it's seem that you did not want to pay it and to fight with driver. For that reason Gva Transfer will avoid to take cash from customers in the future. Please accept again our apologizes
Written 17 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Avinash
1 contribution
Trip to Chamonix
Jan. 2020 • Family
Our tour guide and driving companion Mr. Vasileios really helped us finish the tour to Chamonix in time and brought us back to Geneva for our train to Paris. He gave us good company during the journey and even helped us around Geneva on the way back to buy souvenirs. Thank you Mr. Vasileios for a great time.
Written 27 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

thesolution2017
Sao Paulo, SP16 contributions
Excellent service and Vasileios was a great driver!
Jan. 2020 • Friends
I’m so glad I chose this service to get to Zermatt in a hurry. I was delayed at Geneva airport on a late evening flight due to lost baggage and Vasileios waited patiently for me for almost 1.5 hours. The drive was smooth and Vasileios was extremely courteous and professional. I would choose GVA transfers again for the high level of safety and convenience. Thank you for helping me get to Zermatt!
Written 6 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

H Chua
1 contribution
Day trip to Lake Annecy and Yvoirre
Jul. 2019 • Friends
The driver Nick was very accommodating polite very good knowledge of the tour and very punctual. We were a group of 8.Definitely recommend GVA.
Written 22 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fikri
Jakarta24 contributions
A good 1 day trip to Lyon
Dec. 2019 • Friends
For a very short notice, the GVA quickly responded the inquiry made by the hotel. We, group of 8 adults, wanted to travel outside Geneva, Lyon of France.

GVA provided a big Mercedes minibus that is clean and comfortable. Our driver, George, is a very friendly guy and tried his very best to talk to us, dropped us at the nearest place of interest, incl. drove us to the top of the hill in Lyon, where the Basilique is located.

Thank's GVA and George... well done
Written 1 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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