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The overall visit of the palace was interesting and every room offered great art to stare at, with detailed informations displayed on stands. The maps room is a must see! However, we got a bit disappointed by the fact you had to pay more if you wanted to also visit the tower. The basic entrance ticket is already exceeding 20€ even for someone with a discount, and the way to the tower is open... until a staff members closes it in front of you and announces you must pay. That was a bit disappointing.…
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Date of experience: October 2020
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The thing we liked the most here was an exposition of very beautiful statues that had in front of the palace. Not sure if this is always there or if it was seasonal, but you will definitely not lose anything and have a nice view of more history that Florence can offer you.
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Date of experience: September 2020
2 Helpful votes
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I booked ticket in advance and though everything was nice, the main purpose was to see the royal apartments which were closed and no mention on the websire
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Date of experience: August 2020
3 Helpful votes
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A must see in Florence. With COVID-19 we had to reserve a timed slot but this meant we had parts of the palace to ourselves and could enjoy the decoration without crowds. At present you cannot go up the tower but that was not important to us - we wanted to enjoy the fine rooms and see Dante’s death mask. Absolutely worth a visit whether the tower is open or closed…
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Date of experience: August 2020
3 Helpful votes
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What a con. The website still says you can go up the tower, the signs in the Palazzo point to the tower and only when you get there to the stairs it says it’s closed. Six year old in tears, teenagers disappointed. Honestly, it was the only reason we went. When we complained, all we got was shrugs. Lots of disappointed, let down visitors, some complaining too. The website should be clear and it should be clear as you enter/buy a ticket. Disgraceful way to treat visitors. …
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Date of experience: August 2020
1 Helpful vote
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