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Review Highlights
If they were just honest about what to expect...

The price is great, so I reserved my shuttle in advance. The problem is that the in-airport... read more

Reviewed 3 August 2018
djkos
,
Eagle River, Wisconsin
Didn't pick us up and then had to fight for refund. Do not use!

We booked to be picked up from Ciampino Airport in Rome. Our plane was diverted to Fiumicino so we... read more

Reviewed 1 week ago
Pedlar01
,
Solihull, United Kingdom
Read all 61 reviews
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Traveller Overview
  • Excellent9%
  • Very good9%
  • Average6%
  • Poor13%
  • Terrible63%
2 Aug 2018
“If they were just honest about what to expect...”
26 Jun 2018
“Below average, misleading and not very reliable...”
About
Roma Shuttle & Tours in Rome
Contact
Rome, Italy
Trionfale
Website
+39 06 6830 0621
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from USD 63.58
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from USD 18.88
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from USD 65.55
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Reviews (61)
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1 - 10 of 56 reviews
Reviewed 1 week ago

We booked to be picked up from Ciampino Airport in Rome. Our plane was diverted to Fiumicino so we got the coach back to Ciampino. The information desk rang Consorzio Airport Shuttle who said they wouldn't be picking us up! I didn't receive and email...More

Date of experience: December 2018
Thank Pedlar01
Reviewed 21 November 2018

We booked a shared ride from the Rome airport to our hotel. Waited for an hour where they told us to wait. They finally found us. When we arrived, the rep. was arguing with the driver. The driver left and the rep. said to hold...More

Date of experience: October 2018
Thank AvidTraversBJ405
Reviewed 12 November 2018

The vans that we were taken from and to the airport in were old and battered and on the way to the airport, the interior stank of diesel fumes. The driver seemed to be out of it (not sure why.....) and didn't even notice when...More

Date of experience: November 2018
Thank Escape39122554182
Reviewed 30 October 2018 via mobile

When we arrived at Ciampino airport we had to wait 2 hours for the shuttle to arrive, the customer service team just laughed and said “get a taxi then”. After we finally arrived at the hotel and soon after it was time to leave they...More

Date of experience: October 2018
Thank TommyT05
Reviewed 18 October 2018 via mobile

I booked through Rome Airport Shuttles and received confirmation email. Next day we waited outside our hotel and Shittle did not arrive. Rang Rome airport Shuttles they said sorry we can’t pick you up. They said didn’t you get the email. I said no I...More

Date of experience: October 2018
Thank Simon B
Reviewed 28 August 2018

We booked this service through expedia and it was advertised as a round trip transport shuttle. Our voucher said the service is open between 6:30am-11pm and runs every 30 minutes. We arrived a few hours later than scheduled due to the airline delaying and changing...More

Date of experience: August 2018
Thank annanacht
Reviewed 16 August 2018 via mobile

Do not use this company. You get what you paid for. Not worth the lack of service. Pay a little extra and get the service you deserve. My hotel was at the top of the hill and the moron driver drop us off on the...More

Date of experience: July 2018
1  Thank arnoldelzaone
Reviewed 10 August 2018

My friend had recommended this company to me and I booked with the high hopes that my friend knew best. I should have read the first sign of something wrong when I had reserved a pick up for my husband and this company automatically charged...More

Date of experience: July 2018
1  Thank Alice Y
Reviewed 3 August 2018

The price is great, so I reserved my shuttle in advance. The problem is that the in-airport receptionist is not honest and says what she thinks will make the customer happy. My flight was very late in arriving to Rome. I was concerned I'd be...More

Date of experience: August 2018
1  Thank djkos
Reviewed 18 July 2018

We booked a journey from my hotel to the airport before reading all those negative reviews on Tripadvisor, so we were worried and almost sure that the drive wouldn't show up. I emailed them 24 hours before the expected pick-up time and they confirm my...More

Date of experience: July 2018
3  Thank KarmenK80
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