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Review Highlights
Stay away!

I want to start with something positive. The Only good thing about this trip was the female... read more

Reviewed 1 week ago
Dave B
Folly Beach, South Carolina
via mobile
GNV - Poor Communication and information with passengers

We have arrived in Napoli from Palermo this morning and have been waiting for over 1 1/2 hours to... read more

Reviewed 6 October 2018
Edinburgh, United Kingdom
via mobile
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Traveller Overview
  • Excellent2%
  • Very good8%
  • Average12%
  • Poor12%
  • Terrible66%
1 week ago
“Stay away!”
5 Oct 2018
“GNV - Poor Communication and information with passengers”
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1 - 10 of 11 reviews
Reviewed 1 week ago via mobile

I want to start with something positive. The Only good thing about this trip was the female bartender from the Philippines. She was very friendly and actually showed some interest in conversing with us. That’s where it ends. From the the moment we arrived at...More

Thank Dave B
Reviewed 6 October 2018 via mobile

We have arrived in Napoli from Palermo this morning and have been waiting for over 1 1/2 hours to disembark from the ferry despite being woken up at 6:40am. Trying to get information from staff about arrival times and when foot passengers can disembark has...More

Thank AmandaH081
Reviewed 6 October 2018 via mobile

How to find, check in and board Loads of people complaining and whinging but little info on how to drive here, check in and board, so... Driving from Amalfi it’s easy just follow port embarkation signs from the E45 and drive in to the centre...More

Thank Tim H
Reviewed 3 September 2018 via mobile

incredibly poor customer sevice. traveled with my wife and purchased a cabin x 4 seaview. seaview was almost non existant. cabin 6114 -ship Rhapsody. goa-Porto Torres. dinner taken at self service nothing exciting..minimum portions . announcements are extremely high volume and have already told staff...More

Thank 461enricop
Reviewed 2 August 2018

I booked 2 tickets for the Tunis-Palermo route. The ticket we bought was repeatedly stating that we had up until 4h before the ferry leaves to register otherwise, we may lose our ticket without refund. The departure was scheduled for 11pm. When we arrived there,...More

2  Thank A M
Reviewed 26 July 2018

We loved our ferry to Sicily. Met great people. Our room was small and neat and "ship shape". Very comfortable for sleeping! We had a drink the night before on the deck where we watched Naples fade into the darkness. Woke up to dawn on...More

Thank Karen S
Reviewed 6 July 2018 via mobile

Well, after experiencing a delightful Brittany ferries journey from England to Spain, driving down to Genoa to get the ferry to Palermo got to be the most heinous experience my husband and I have ever experienced. Having booked a suite on the ferry, a serious...More

4  Thank Dione S
Reviewed 12 June 2018

1. No hairdryer in cabin despite inclusion in advert. Cabin was grubby. 2. Told by waiter in restaurant to wait for it to open. Waited, and then welcomed in by same waiter with cigarette in hand. 3. Limited choice on menu- 3 choices, but one...More

1  Thank MandERees
Reviewed 27 March 2018

We (2 families) booked overnight rooms from Rome (Civitavecchia) to Palermo for the start of our Italy trip. We arrive at the ferry at the appointed time for boarding (5p) and was told the ferry left 8 hours earlier. WHAT??? This is an overnight ferry,...More

4  Thank Richard J
Reviewed 5 March 2018 via mobile

A total scum!! The ferry was delayed many times without any notice, the check in was at 7a.m. and the office opened at 8 a.m!!!there was no staff to attend the people waiting for any kind of information, no organization at all!! I will never...More

2  Thank Enrica C
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