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Office de Tourisme de Rouen

25 Place de la Cathedrale, 76000, Rouen, France
+33 2 32 08 32 40
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Rouen's Tourist Office is stragetically suituated facing Rouen's beautiful cathedral in the city... read more

Reviewed 18 September 2017
Roger-from-Sussex
,
East Sussex, UK
Mixed impressions

The Tourist information is very well located, in the Cathedral Square. Though, the signs in the... read more

Reviewed 23 August 2017
ADB0214
,
Bucharest, Romania
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You want information on Rouen and the Seine Valley, or to receive documentation? Created in 1908, the Rouen Normandy Tourism & Convention Office plays a leading role in the provision of information and promotion of the Rouen metropolitan region locally, nationally and internationally.
  • Excellent33%
  • Very good46%
  • Average12%
  • Poor4%
  • Terrible5%
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Hours
Hours Today: 9:30 am - 12:30 pm, 2:00 pm - 6:00 pm
Suggested Duration: < 1 hour
LOCATION
25 Place de la Cathedrale, 76000, Rouen, France
CONTACT
Website
+33 2 32 08 32 40
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"tourist office"
in 7 reviews
"tourist information"
in 2 reviews
"joan of arc"
in 2 reviews
"souvenirs"
in 3 reviews
"tours"
in 2 reviews
"shop"
in 2 reviews
"visitors"
in 2 reviews
"cathedral"
in 6 reviews
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1 - 10 of 28 reviews

Reviewed 18 September 2017

Rouen's Tourist Office is stragetically suituated facing Rouen's beautiful cathedral in the city centre and it offers all the usual services which you'd expect from a tourist office from assisting visiting tourists searching for hotel rooms to making suggestions regarding the various city attractions that...More

Thank Roger-from-Sussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 20 September 2017

Dear Roger, Thank you for your keen interest and feedback on Rouen and in particular the Tourist Office. It is true that you can get a range of touristic souvenirs at the Tourist office at different prices. Some might argue they are expensive, but we...More

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Reviewed 23 August 2017

The Tourist information is very well located, in the Cathedral Square. Though, the signs in the city are quite ambiguous, you risk to take a wrong way easily. So, ask locals if you feel confused. The experience with the staff was good and bad. Plus:...More

Thank ADB0214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 10 October 2017

Dear Sir Thank you for your feedback, on our city and our service, it is greatly appreciated and taken seriously - especially to train our apprentices and staff alike, to give a professional and reliable service. Looking forward to welcoming you back to Rouen. Kind...More

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Reviewed 23 August 2017

A quick stop at the TO will be a useful to get maps and ideas. Staff are multilingual and proved very helpful.

Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 10 October 2017

Thank you so much for your positive feedback on the Tourist Office. We hope to see you soon again in our beautiful city

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Reviewed 19 August 2017 via mobile

Located in the center where the tour of the city should start. Entering the office, you get information and brochures concerning the highlights of Rouen and the opening time of the most important attractions. Paying 5 Euro, if I well remember, you get an audioguide...More

Thank wienerwalzer80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 10 October 2017

Thank you for your feedback and we are delighted that you enjoyed the audio guided visit. It is a wonderful way to discover the city at your own rhythm. Looking forward having you back in Rouen

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Reviewed 6 July 2017

I visited here first. I got the historical tour (they said 1 hour) and Joan of Arc tour (they said 2 hours) guides - both were only 8 EURO (together). I was there for 5 hours and didn't finish both. I would set aside the...More

Thank JeffsWife2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 27 July 2017

Thank you so much for taking the time for your positive response. It is true that there is a wealth of information you can discover with our audio guides - may it be you want to discover the medieval downtown of Rouen, or following in...More

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Reviewed 13 June 2017

When I mentioned I would be accompanying a group, as travel director, this year to Rouen and would need information on the city, I got an unsatisfactory answer. The tourist office staff told me, I should get a guide, if I want information on the...More

Thank Maya_Travel_Director
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 16 June 2017

We are sincerely sorry for the inconvenience, it seems there was a misunderstanding. To resolve this issue, we would like to propose you a personalized phone call meeting in order to help you organize your trip in Rouen. To make an appointment, please contact me...More

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Reviewed 28 May 2017

Everyone was very nice and helpful. Great location right across form the Cathedral and easy to find.

Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 29 May 2017

Thany you so much for your post, it is with great pleasure that we welcome you and all our guests in Rouen.

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Reviewed 27 May 2017

The staff was very helpful with maps of the area. The Tourism office also houses several books about the history of Rouen and Normandy.

Thank KellyChastain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 29 May 2017

Thank's a lot for your positive response, we are always open and welcome to tourists from around the world - see you soon at Rouen !

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Reviewed 15 October 2016 via mobile

Heard great things about how helpful this place was so headed here straight from the train, stopping only for coffee by Maclou's church...a great stop...only to find the tourist office closed for lunch!!!! It was in agent spot and looked lovely through the window...

Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2016

Like any seasoned tourist, I chose to head for the tourist office first. This one did not disappoint. I way given a map of Rouen and told about 2 walking tours covering the churches and one covering the old town. Both walks are very interesting...More

Thank LockWell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
Dave K
23 June 2016|
AnswerShow all 2 answers
Response from GiselaLefebvreCabral | Reviewed this property |
Hi! I just loved Rouen and the food. I think the old town is the best area to go if you have limited time. You can take the train from the central train station or go walking until reach the Seine (I didn't see any boat for... More
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