Vélib' Métropole

Vélib' Métropole, Paris: Address, Phone Number, Vélib' Métropole Reviews: 2.5/5

Vélib' Métropole
2.5
About
Vélib' Métropole is the world's largest bicycle-sharing system with 30% of electric bikes. Discover the wonders of Paris and its region starting from 5 € a day (or 3,10 € per month for a 1 year-subscription). Feeling breezy ? Hope on one of our electric bikes and roam through Paris. Riding through the City of Lights has never been so fun !
Suggested duration
2-3 hours
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2.5
887 reviews
Excellent
179
Very good
115
Average
72
Poor
73
Terrible
448

Zied A
1 contribution
Dangerous bikes
Jun. 2021 • Friends
This service is joke , most of the station are offline or with dysfunctional locks. When you luckily get a bike many of theme have broken equipment ( brakes)
Written 16 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

jon s
1 contribution
Velib terrible service since 2018
May 2021
Dreadful. I'm not a tourist, I've lived in Paris for years, and the previous company was very good : 2007 - end of 2017. Then the idiots at the Marie de Paris gave the contract to a band o total incompetents and since then the service is terrible. Quite simply the bikes are falling apart and nothing works. I continue to use the "service" very often quite simply because I have no way to keep a bike in my very smaill flat, but it drives me mad. Today I went out and tried 4 or 5 bikes at Bastille before finding one that worked (it's always like this). After a few yards on the one that worked the handlebars turned upside-down and I nearly fell under a car. I pushed it to the next station and tried about 7 or 8 more ; none worked. To cut a long story short I tried about about 20 times over 6 different stations, and got 4 bikes all of which worked very badly. I did around 22 km on 4 different bikes over 2h45, and finished completely fed up and got the bus home.
You may strike lucky and get a bike that works first time , but overall the service is dreadful.
And if you look at the average score it may not seem too bad but if your look closer the good scores are before 2018
Good luck to all you bikers because seeing Paris by bike is very nice, but if you try this service you need to be very very patient. Try another service if possible.
As a tip, the river banks of the Seine, Place de la Bastille to Place de la Concorde (right bank) then left bank to Eiffel Tower are nice. Plus the Bois de Boulogne and the Bois de Vincennes have nice cycle tracks away from traffic.
Written 27 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Pablo
Madrid, Spain1 contribution
600€ for 24h
Apr. 2021 • Couples
The 600€ deposit was not refund. It doesn’t make sense to book 600€ for two bikes. We used the bike for 24 h, it didn’t worth...
Written 8 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

J_J
17 contributions
Never received the card and I can use the service
Apr. 2021
The worst service ever. I put correctly all my info and I’ve never received the card at my address. I called the customer service and most of them were really rude except for some exceptions. They told me that they can’t reactivate the code because it expired after 30 days and they don’t know what to do. They asked me to order the card again and ask for a refund. The card is expected to arrive after 2 weeks and I need it to move around paris and work. As a minimum they should give me the refund of all the cost of the metro that I’m going to pay for Velib’s fault. I’m waiting the velib’ card since february and I’ve really some doubts whether I’ll receive it. I have to pay for problems for which I am not accounted for and that should be Velib’ resposibility. Chapeau!
Written 6 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

JKed
2 contributions
Thiefs !!
Oct. 2020 • Solo
A shame! If you do not pay one month, they take you all the money for the whole year as soon as they can and without informing you. But the worst is that, after having taken the money, they suspend you subscription and you cannot use it even after having paid. So it’s pire stealing !!
Do not step into business with then, they are crooks!!
Written 17 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Geomitch
Dundee, UK29 contributions
Velib bikes like to rob you....
Aug. 2020 • Couples
PLEASE DO NOT GO NEAR THESE BIKES..
We spent a wonderful week in Paris back in Aug 2020..
In our stupidity we decided to use this awful company..
1st....The very first bike we hired actually locked the front wheel, whilst riding it...rendering it completely useless, it would obviously only steer straight ahead, proving to be very dangerous, so we then had to walk it back to the nearest docking station all the while having to lift the front wheel of a very heavy machine in 33 degrees heat as I walked..Once we reached the docking station and tried to dock it, it would not accept it...we had a funny feeling this may lead to issues, we actually emailed and called the company that very minute from the docking station but to no avail, so we took pictures as evidence, after some effort the bike finally docked, we then took another bike and away we went..happily...so we thought.
The next day we then received a email from Velib telling me my account was suspended due to the bike beening out on hire for over 24 hours..!!!!!! During our time in Paris, each morning was wasted trying to get thru to Velib to contest and or complain about our first bike..Nothing worked.
It is now the 24th Oct 2020 and we are still having random fees taken from our bank account....After calling and emailing this morning , to which no one replies I have turned to Trip advisor to share my frustration and anger with surely the worst company ever..
PLEASE STAY AWAY FROM THESE BIKES, JUST WALK EVERYWHERE.
YOU HAVE BEEN WARNED..

Geomitch.
Written 24 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Marie
2 contributions
HAWFUL DON'T USE VELIB.
Aug. 2020
HAWFUL DON'T USE VELIB.

I am just one of the many victims of this huge scam Velib. Classic story of being told that my bike hasn't been return properly (while i made sure i plugged it correctly because i actually read the reviews saying to be careful with that!) and now receiving a huuuuge unfair bill that they are able to take away because i had to give my banking infos. Things get even more worse when renting an electric bike. The low battery will just make the bike stop like that. I had to carry it by myself (super heavy) until the next return spot. As the bike was turned off, the machine wouldn't recognize it and kept counting minutes, considering i never gave it back the whole time it was off. The bill i received because of this enormous technical issue is just huuuuuge. The company denied the whole story and rudely told me that they won't do anything...
Written 22 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Kevin L
3 contributions
20 mins hire for 600 euros
Aug. 2020 • Family
This company actually ruined our 3 days in Paris. A warning to anyone not using a French card to pay!!! We hired two bikes for 20 mins. The receipt stated a pré authorisation of 600 euros would be taken but not actually debited from the account. Using a Monzo pré pay mastercard, the company did deduct 600 euros physically from the account although the footnote on the receipt stated otherwise. customer service was unhelpful when contacted and advised the amount was physically deducted due to it being a foreign card. We had saved and saved to visit Paris for three days. Velolib ruined our holiday and we will have to wait for more than seven days to get money returned. A bitter taste of Paris. A company that couldn't give a damn. Avoid. Hope this doesnt happen to anyone else.
Written 10 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

noelinemarieb
Quebec City, Canada16 contributions
Worst experience ever
Jul. 2020 • Couples
This is a nightmare, doesn’t work and worst customer service ever. Nothing like in the US, don’t do the same mistake, use a electric scooter.
Written 6 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

YASSINE M
Paris, France1 contribution
Service client absent
Jul. 2020 • Solo
Service client injoignable ni en anglais ni en français pass gratuit non fonctionnel, en gros je recommande pas trop.

Client service unreachable neither in French nor in English. I have received a confirmation for reservation to test the velib for free for 30 min. I got the codes and everything by email. It's a lie...

My personal experience? Pas top !
Written 8 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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