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Review Highlights
Busier everyday

I had a wonderful experience here before and that prompted my return after 8years. A bigger store... read more

Reviewed 21 October 2018
via mobile
Lovely store

The store was amazing, the staff were lovely and not condescending. There were a few rude... read more

Reviewed 19 October 2018
Ella J
Geneva, Switzerland
via mobile
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What Makes It Special
Visiting 31, rue Cambon is like stepping inside a fashion museum. Here you'll find all things Chanel, from clothing and shoes to sunglasses and fine jewelry. Cap your shopping with a sip of Champagne.
Traveller Overview
  • Excellent65%
  • Very good16%
  • Average8%
  • Poor4%
  • Terrible7%
Travellers talk about
“rue cambon”(39 reviews)
“flagship store”(20 reviews)
“sales associate”(17 reviews)
31 rue Cambon, 75001 Paris, France
Louvre / Palais-Royal
+33 1 42 86 28 00
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All reviews rue cambon flagship store sales associate famous staircase beautiful store great shopping experience vat form main store standing in line earrings boutique perfume salesperson sunglasses brooch montagne shoes
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1 - 10 of 193 reviews
Reviewed 21 October 2018 via mobile

I had a wonderful experience here before and that prompted my return after 8years. A bigger store and I had to wait for a while to get deserving attention. When I do get that, my SA is nice. Water/Juice served promptly. I came with an...More

Date of experience: October 2018
Thank AyaL176
Reviewed 19 October 2018 via mobile

The store was amazing, the staff were lovely and not condescending. There were a few rude customers but they can’t help that. Overall a lovely experience, however, would have been nice if I was offered a drink considering we spent a decent amount of money...More

Date of experience: October 2018
Thank Ella J
Reviewed 17 October 2018

We went in looking for a wallet on a chain in caviar. I had to queue for twenty minutes to be told that it was out of stock, the sales associate was very stuck up and when I asked if I could go to the...More

Date of experience: October 2018
2  Thank cazzzie987
Reviewed 14 October 2018 via mobile

There are many chanel boutiques all over Paris including inside departmental stores. However, this Chanel store is a little more special as it used to be Coco Chanel’s apartment. Similar to other Chanel stores, this store sells bags and accessories, shoes and make up and...More

Date of experience: September 2018
1  Thank JoeCool_KL
Reviewed 4 October 2018 via mobile

Ok for the shopper in you, stop by and i guarantee you will not leave empty handed. So many choices. Stop by and see it for yourself. Chanel is one of my favorites.

Date of experience: September 2018
1  Thank Neet201428
Reviewed 3 October 2018

I went to Chanel with my friend to buy handbags and we felt like we were in a real life fantasy. Being in the flagship store, seeing the famous stairs and being treated like queens drinking champagne! The sales associates are incredibly nice and helpful...More

Date of experience: September 2018
Thank LisaChicago_IL
Reviewed 6 September 2018

This flagship store of Chanel was everything the brand represents, elegance, polish, and style. It was big and had everything from handbags to makeup and everything in between. The service was attentive, polite without being pushy, I had a lovely experience.

Date of experience: September 2018
1  Thank JoanJh
Reviewed 6 September 2018

I went in to see the famous staircase but ended up drinking some champers and enjoyed browsing. This is a beautiful store and the staff were great.

Date of experience: August 2018
1  Thank Guinivea
Reviewed 12 August 2018 via mobile

Well planned out store. Most things were in stock. Customer service has to be top notch. Two floors. Level floor was bags and bottom were more bags with accessories . I might say the bathrooms are a beauty too ;)

Date of experience: September 2017
3  Thank vickintx
Reviewed 10 July 2018

This was one of the best customer service experiences I've ever had in ANY store. I got to the store about 2 hours before it was closing; By the time I got to speak with an associate, it was probably almost 7PM. The associate I...More

Date of experience: June 2018
15  Thank sophien
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Louvre / Palais-Royal
From the majestic Louvre to the regal Palais-Royal,
this neighbourhood oozes luxury. The grand arches
along Rue de Rivoli are shadowed by mosaics in front
of decorated vitrines and hotels. Place Vendôme is
lined with the world’s best jewelers and their
glittering window displays. Every other establishment
has someone to open the door for you or park your car.
You can spend hours gazing at its haute couture shops
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Questions & Answers
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28 October 2018|
AnswerShow all 3 answers
Response from JoeCool_KL | Reviewed this property |
I always stay at Champs Elysee area because I like the ability to walk out and shops and restaurants are nearby. Frasers Claridges is nice and conveniently located. If you want somewhere a little cheaper then Cristal Champs... More
28 September 2018|
AnswerShow all 2 answers
Response from sophien | Reviewed this property |
I thought that the selection in this particular location was not great. I am sure they have wallets on chain, but you got to get there earlier. Even if they don't have it there, they will call other stores for you. I got a... More