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Chanel

31 rue Cambon, 75001 Paris, France
+33 1 42 86 28 00
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Review Highlights
Best customer service

This was one of the best customer service experiences I've ever had in ANY store. I got to the... read more

Reviewed 1 week ago
sophien
,
San Francisco, CA
Coco

Bought a Coco here for my wife as we stayed a week in Paris for shopping spree and service is... read more

Reviewed 2 weeks ago
Jun J
,
New York City, New York
via mobile
Read all 267 reviews
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What Makes It Special
Visiting 31, rue Cambon is like stepping inside a fashion museum. Here you'll find all things Chanel, from clothing and shoes to sunglasses and fine jewelry. Cap your shopping with a sip of Champagne.
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LOCATION
31 rue Cambon, 75001 Paris, France
Louvre / Palais-Royal
CONTACT
Website
+33 1 42 86 28 00
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Write a ReviewReviews (267)
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All reviews
"rue cambon"
in 39 reviews
"flagship store"
in 18 reviews
"sales associate"
in 16 reviews
"famous staircase"
in 12 reviews
"black bag"
in 2 reviews
"pleasant shopping experience"
in 2 reviews
"main store"
in 2 reviews
"earrings"
in 16 reviews
"boutique"
in 18 reviews
"perfume"
in 15 reviews
"salesperson"
in 8 reviews
"sunglasses"
in 5 reviews
"montagne"
in 2 reviews
"shoes"
in 8 reviews
"champagne"
in 13 reviews
"apartment"
in 9 reviews
"shoppers"
in 4 reviews
Filter

1 - 10 of 184 reviews

Reviewed 1 week ago

This was one of the best customer service experiences I've ever had in ANY store. I got to the store about 2 hours before it was closing; By the time I got to speak with an associate, it was probably almost 7PM. The associate I...More

2  Thank sophien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Bought a Coco here for my wife as we stayed a week in Paris for shopping spree and service is excellent.

Thank Jun J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Yes Coco was amazing and the tradition continue. Its alway great to see runway handbag and accessories Super nice staff

Thank natms69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 June 2018 via mobile

All chanel boutiques in Paris provide amazing customer services. Very attentive and build rapport with clients. I cant find any fault! Highly recommended! Better than London boutiques! They offer holding bags for me and also are happy to give me a call when they receive...More

10  Thank Hosung J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Amman, Jordan
175
Reviewed 17 May 2018 via mobile

Extremely the best customer service , bought sunglasses in March 2018 and one of the pearl on the sunglasses fell in May 2018 , immediately it was exchanged with a complete new pair and to add to the amazing service which they did deliver it...More

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

Every Chanel store we went into in Paris (all of them) was absolutely delightful. The staff couldn't be more helpful. We made several purchases in a few stores. Every time the experience was perfect. A little wait time on a Saturday and a Sunday late...More

4  Thank skaras1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

Amazing had the most wonderful sales man his name is Bruno and work so hard to try to find me what I want it I Brought two magnificent handbags and it was a wonderful experience walked in sat my husband down and gave him champagne...More

2  Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

I came in with my husband and two kids. I asked the kids to have a seat while waiting for us. It wasn’t too busy so I was standing there with my husband. After a few minutes, a hostess approached us to ask what we...More

7  Thank ElleCee52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

If like me you are interested in Coco Chanel then a trip to Paris can mean only one thing - a visit to 31 Rue Cambon Paris . To visit the first shop of Coco Chanel for me was very exciting especially when I saw...More

2  Thank Dickboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

This review is for the Rue Saint Honore shop - for some reason it’s not listed on TA. Stopped by right before 10, but they weren’t quite open, so we browsed the store windows and the artists statues for the year of the dog in...More

1  Thank CarsonsMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Louvre / Palais-Royal
From the majestic Louvre to the regal Palais-Royal,
this neighbourhood oozes luxury. The grand arches
along Rue de Rivoli are shadowed by mosaics in front
of decorated vitrines and hotels. Place Vendôme is
lined with the world’s best jewelers and their
glittering window displays. Every other establishment
has someone to open the door for you or park your car.
You can spend hours gazing at its haute couture shops
...More
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Ask a question
Questions & Answers
inako214
5 July 2018|
Answer
Response from Dickboyd | Reviewed this property |
Morning! I don’t see why not - nothing in the Chanel shop would have fitted me anyway. I do use Chanel beauty products and did buy a lipstick. I found the staff very nice . Hope this helps
1
Vote
Donna G
29 May 2018|
AnswerShow all 2 answers
Response from Dickboyd | Reviewed this property |
Hello, Yes they do sell cosmetics and perfume and when I was there they had the latest spring 2018 collection , my cosmetics were lovely wrapped and put into the usual paper Chanel bag which to my delight has the address on... More
1
Vote
Lena M
20 May 2018|
AnswerShow all 2 answers
Response from Panchali D | Reviewed this property |
All credit cards are accepted. Plus you can get a VAT refund when leaving the country. Take your passport with you to the store.
0
Votes