Office de Tourisme de Reims
Office de Tourisme de Reims
4
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 5:00 PM
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4.0
552 reviews
Excellent
276
Very good
157
Average
60
Poor
35
Terrible
24
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Luseol@
Paris, France261 contributions
June 2024 • Family
Reims was a city where we came twice a year for a weekend of sightseeing and shopping
For us it will be the last time this year
Parking has become unbearable and far too expensive!!!
A palpable insecurity in the evening on the promenade
This is why people prefer shopping malls outside cities
Too bad for our small traders
For us it will be the last time this year
Parking has become unbearable and far too expensive!!!
A palpable insecurity in the evening on the promenade
This is why people prefer shopping malls outside cities
Too bad for our small traders
Automatically translated
Written 22 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour,
Nous sommes navrés d'apprendre que votre séjour ne s'est passé comme vous le souhaitiez dans notre jolie ville.
Cela dit, votre avis sur le stationnement concerne plutôt la voirie que notre établissement. Nous faisons suivre.
Dommage que ce souci technique soit devenu un frein à vos futures visites à Reims.
N'hésitez pas à nous contacter pour planifier votre prochain séjour et pour bénéficier de nos bons conseils concernant le stationnement ou tout autre sujet.
Written 25 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liesl
London, UK34 contributions
Feb 2023 • Friends
We had one day to spend in Reims. After visiting the cathedral, we went to the tourist info centre nearby. The staff were very friendly and helpful. Particular mention of Veronique in the gift shop.....she made a fabulous recommendation where to lunch. Thank you so much! It made our visit extra special!
Written 13 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello "meandering123", we are glad you enjoyed our city, its heritage and also its gastronomy! Your message was passed on to Veronique! We hope to see you again soon in Reims! Best regards. The Quality Manager
Written 15 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ultimatelime
Ascot, UK83 contributions
Aug 2022
Very informative staff who advise on best visits and ways to get there. Immaculate language speaking and so friendly and kind. The centre itself is well laid out and the gift shop has some great ideas and things to buy
Written 1 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear "Ultimatelime", thanks a lot for these comments. We do try our best and love sharing information and better yet, our good tips! See you again soon in Reims! Best regards. The Quality Manager
Written 13 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeffry b
Essendon, Australia13,657 contributions
Oct 2024 • Couples
Reims Cathedral is known for its history, which goes back to the Medieval era. It is known as Our Lady of Reims in English, and Notre Dame de Reims in French. It is known for the Carolingian era. The Cathedral commemorates the kings and emperors of France. The Cathedral was deliberately shelled by the Germans during World War I. It was repaired from 1919 to 1938. Reims Cathedral has featured as a site of peace between France and Germany. Entering of Reims Cathedral is quite stunning, the declarations are ancient.
Written 28 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lynn1950
Virginia Beach, VA613 contributions
July 2015 • Couples
The Reims tourist office is the center for tourist information. Not only did they provide useful assistance and a quick overview on the history of the city, but the clerk even phoned a taxi to help us make our way to a champagne cave. Their kind assistance was truly appreciated on a very wet day in July.
Written 8 November 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear "Lynn1950", we are glad we were like, kind of, sort of, your little ray of sunshine on that "wet day in July"! We're happy that you could enjoy your stay even with the bad weather. That's the spirit! Best regards. The Quality Manager
Written 1 December 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LauraElizabeth
Gettysburg, PA52 contributions
June 2018 • Couples
Good grief! I've sent several emails, and no one is responding. My husband I were in Reims. We purchased several tours, which were great, but the walking tour was canceled. We waited about half an hour for the tour guide to show up, and then finally canceled it. They would not refund our credit card, but told us to send a email to get the refund, which I have done. No response!
Written 7 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear "LauraElizabeth2010", we are truly sorry to hear that your visit in our tourist office was not pleasant. The refund was well taken into account and your account is going to be credited under 24 hours. I hope you enjoyed your stay in our beautiful city anyway. Best regards. The Quality Manager
Written 10 August 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tb0mb
Melbourne, Australia31 contributions
Dec 2017 • Couples
In our recent trip to Reims we found the staff at both the tourism centre near the station and the cathedral super helpful! They were able to point us in the direction of English speaking tours and audio guides, as well as providing very helpful directions! Reims is really well set up for tourists, definitely something we appreciated!
Written 5 December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear "tb0mb", thank you very much for your comment. It sounds like you enjoyed your stay in our city and this is really important for us. We hope to see you soon in Reims.
Best regards, the Quality Manager
Written 9 December 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JULIE R
Edinburgh, UK48 contributions
Sept 2014 • Couples
My husband and I decided to visit Reims and Epernay for our silver wedding We visited the champagne houses which was a great experience Ruinart being out of this world. To find out where we were and what things we could do we went to the tourist information office which is situated at the cathedral , the gentleman was very very unhelpful and he never acknowledged my existence. We promptly left and survived with free maps from the Hotel. We did however discover another tourist info office at the train station in Reims the girl in there was fantastic.
Written 21 September 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Anne M
17 contributions
Jan 2020 • Couples
This office is English friendly and full of staff who want you to enjoy their city. They were a great resource for making the most of our stay. The City Pass worked great at the museum. We didn’t have a chance to use it for the very extensive public transport trams, buses big and small.
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 724maryannem, thank you for your nice advice on our services . Indeed, the city pass is very great and helpful if you want to see several things in Reims. Hoping during your next stay in our beautiful city you will be able to do more visits and try our extensive public transport. Kind regards. The quality Manager.
Written 6 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wannabe21again
Peterborough, UK407 contributions
June 2019 • Couples
Just don’t book any tours through the Reims Tourist Office, we were ripped off by them when booking a Gourmet Walking Tour for €55 euros each but were given a historical tour which costs €9 euros and cheap plate of food in an English pub ranked 385 out of 405 on Tripadvisor!
I booked this as a surprise for my husband’s birthday, he trained as a chef at The Savoy in London and we love to try regional food when we travel.
When we expressed our concerns to the guide at the end of the tour - it was the final straw when we were taken to the English pub, she confirmed it was a historical tour that she had given, so certainly not matching the description which refers to a bilingual guided tour in English / French giving visitors the chance to discover the Reims food cluture along the streets and the stories.
It goes on to say that as well as champagne, you will get to know about the various delicacies the area has to offer from the in the Boulingrin district and the michelin-starred restaurants of the city which apparently Reims the place to be for food lovers and wine connoisseurs.
Saying that this is a mouthwatering tour is simply a lie the only true bit being the light lunch provided, most of which was generic French rather than local and served up in an English pub.
We complained by email and when we did not get a response we visited the tourist office to speak to manager who took our details, including our bank details for a potential refund. After nearly two weeks and no I complained on Facebook about the misleading description of the tour, poor service, poor customer service.
Their have responded saying that they do not accept any failure on their part as they offer a walking tour focused on the history of the gastronomy in Reims. As food was not mentioned at any point in the tour and the guide herself told us It was a purely historical tour and not a food tour this is incorrect.
They even defend their choice of restaurant by saying it was chosen due to it having plenty seating capacity on a Saturday, no doubt due to its poor reviews and lowly trip advisor rating. And they are also happy, apparently, with the quality of the local products prepared by its chef, rather strange that it has so few customers and not one of the people we spoke to at the tourist office had even heard of the pub!
They are therefore not prepared to offer a refund.
This tour was an Expensive mistake, with very poor service from the tourist office so we will book through Trip advisor in future, where, from our experience if things go wrong staff are available to discus the problems and try to resolve them as quickly as possible, and more importantly apologise for them going wrong in the first place.
I booked this as a surprise for my husband’s birthday, he trained as a chef at The Savoy in London and we love to try regional food when we travel.
When we expressed our concerns to the guide at the end of the tour - it was the final straw when we were taken to the English pub, she confirmed it was a historical tour that she had given, so certainly not matching the description which refers to a bilingual guided tour in English / French giving visitors the chance to discover the Reims food cluture along the streets and the stories.
It goes on to say that as well as champagne, you will get to know about the various delicacies the area has to offer from the in the Boulingrin district and the michelin-starred restaurants of the city which apparently Reims the place to be for food lovers and wine connoisseurs.
Saying that this is a mouthwatering tour is simply a lie the only true bit being the light lunch provided, most of which was generic French rather than local and served up in an English pub.
We complained by email and when we did not get a response we visited the tourist office to speak to manager who took our details, including our bank details for a potential refund. After nearly two weeks and no I complained on Facebook about the misleading description of the tour, poor service, poor customer service.
Their have responded saying that they do not accept any failure on their part as they offer a walking tour focused on the history of the gastronomy in Reims. As food was not mentioned at any point in the tour and the guide herself told us It was a purely historical tour and not a food tour this is incorrect.
They even defend their choice of restaurant by saying it was chosen due to it having plenty seating capacity on a Saturday, no doubt due to its poor reviews and lowly trip advisor rating. And they are also happy, apparently, with the quality of the local products prepared by its chef, rather strange that it has so few customers and not one of the people we spoke to at the tourist office had even heard of the pub!
They are therefore not prepared to offer a refund.
This tour was an Expensive mistake, with very poor service from the tourist office so we will book through Trip advisor in future, where, from our experience if things go wrong staff are available to discus the problems and try to resolve them as quickly as possible, and more importantly apologise for them going wrong in the first place.
Written 22 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is there a quick tour of town? We have a few hours and were hoping to get an overview. Perhaps a trolley or bus tour?
Written 20 September 2019
What time will start light show of Reims Cathedral in 2019? Will it be held in May 2019?
Written 21 January 2019
ReimsTourisme
Reims, France
Hello, The sound and light show of the Cathedral will start on the 24th of May 2019. We don't have more details for the moment, but normally it'll be on Friday, Saturday and Sunday at 10.00 or 10.30pm.
We'll put the information on line on our website as soon as we'll have the details.
Best regards,
The Quality Manager
Written 23 January 2019
Hello. Could you please advise if the Dream of Colours light show at the cathedral will be on Thurs 20th - Sat 22nd Sept? If it is, could you please let me know the performance times.
Thank you very much.
Written 10 September 2018
ReimsTourisme
Reims, France
Dear "Michelle G", the light show is unfortunately finished since the end of August. There will be a new projection for the Christmas market, in November-December...
Written 14 September 2018
lindancoleman
Melbourne, Australia
cost of visiting:
palace of TAU
Abbey of Sainr Remi
Reims Cathedral
Porte Mars
and the Mussee des Beaux - Arts.
Merci beaucoup.
Linda Coleman.
Written 22 March 2017
ReimsTourisme
Reims, France
Dear "lindancoleman", I will start with the Porte Mars. It cannot be seen, not even a little bit, it is still being refurbished, until end of 2017, and hidden by scaffoldings. There is no entrance fee for that monument that can only be seen from the outside.
About the Saint-Remi Abbey, there is the basilica, a church, no entrRegarding the Notre-Dame cathedral and Saint-Remi basilica, they are churches and there are no entrance fees.
The Saint-Remi museum and Fine-arts museum are municipal museums and cost 5 € per person. The Tau Palace is a national museum and the entrance fee is 8 € per person
Written 24 March 2017
Has anyone taken the Vineyard tour arranged by the Tourist Office (the one that leaves at 2:15pm)? It is at an awkward time and means deciding between touring another champagne house or seeing the vineyards...cost is about the same but I don't want to run all over town trying to fit it all in.
Written 28 June 2016
Hello, could you Kindly Tell me the timings of the light show at the reims cathedrale? We are planning a visit in August 2016.
Written 27 May 2016
ReimsTourisme
Reims, France
Dear "Sumera T", the "Rêve de Couleurs" show on the façade of the cathedral will start at 10:30pm from 2 to 18 August 2016 and at 10pm from 19 to 31 August 2016, everyday except Mondays. There will exceptionally be a show on Monday 15 August because it is a holiday.The show lasts 25 minutes, followed by a 10 minute break, followed by a second 25 minute show. It is free and no reservation is required. Do not hesitate to come and see us at the Tourist Office near the cathedral for any further information. Best regards. The Quality Manager
Written 28 May 2016
I understand that Taitingers doesn't need reservations for their tours, it that correct? I can't find any information on the times of their English speaking tours. Can you help me?
Written 26 August 2015
ReimsTourisme
Reims, France
Hello again "TennesseeTraveler60"! Taittinger does not accept reservations for groups under 10 people. Their tours in English are at 10.20am / 11.00am / 11.50am / 1.30pm / 2.20pm / 3.00pm / 4.00pm, 7 days a week. During the high season, on weekdays, you should go 20 to 30 minutes before the time of the tour. On weekends, more like 45 minutes to 1 hour. Do not hesitate to contact us again if you have any more questions. Best regards. The Quality Manager
Written 26 August 2015
Mary B
Terre Haute, Indiana
My daughter and I are coming to Reims by train, but will be touring 4 Champagne houses over 2 days. What is the best way to travel? Bus, taxi, or car? We have an international license.
Written 21 August 2015
ReimsTourisme
Reims, France
Dear "Mary B", many champagne houses are within walking distance from the railway station or the cathedral. It depends where your appointments are. There are very practical city busses and of course taxis that you can book and will take you from one champagne cellar to the other. There are also car rental companies with driver. Renting you own vehicle is also possible. There are many companies represented in Reims. The only possible problem is with the tastings. The person who will drive should be careful... please excuse my boldness in this matter! Best regards. The Quality Manager
Written 26 August 2015
Mary B
Terre Haute, Indiana
My daughter and I will be arriving to Reims by train. Is there a bus system for us to use to tour champagne houses? or should we rent a car? or taxi? We are getting an international license. We are looking for the most reasonable way to get around. Thank you.
Written 20 August 2015
Mary, The information is a bit hard to find on the Tourist Office website but there is a bus (lime green color). It makes a loop through the center of the city and gets close to Pommery, Taittinger, and Veuve. Mumm is not on the bus route but not a far walk.
Written 28 June 2016
I plan on coming to Reims on a day trip from Paris using the TGV. I have never used the TGV. Do I need to make reservations for the TGV, or can I just purchase a ticket when I get to the station? I would prefer the flexiblity of purchasing at the station, so that I arrive or depart Reims when I'm ready. Thank you.
Written 16 August 2015
ReimsTourisme
Reims, France
Dear "TennesseeTraveler60", it is totally possible to buy TGV tickets on the very day. But then, there is the question of availability. Also, there is the question of price: it is cheaper when you book ahead. I totally understand your preference for flexibility thus freedom but I'm sorry I can't help you much more then that in your choice. It is really up to you! Best regards. The Quality Manager
Written 26 August 2015
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