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House of Fraser

Open Now: 9:00 am - 5:30 pm
Open today: 9:00 am - 5:30 pm
Review Highlights
Quick coffee

Just a quick lunchtime coffee made a change from Costa or Starbucks but the difference in customer... read more

Reviewed 24 April 2018
Matt L
via mobile
Segafedo cafe

Jackie was the only one really keen member of staff who was Great, the other 2 lacked the urgency... read more

Reviewed 24 March 2018
via mobile
Read all 11 reviews
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Traveller Overview
  • Excellent37%
  • Very good27%
  • Average18%
  • Poor9%
  • Terrible9%
Travellers talk about
“john lewis”(2 reviews)
“concessions”(2 reviews)
“browse”(2 reviews)
Open Now
Hours Today: 9:00 am - 5:30 pm
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Suggested duration: 1-2 hours
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700 Warwick Road, Solihull B91 3DU, England
+44 345 602 1073
Reviews (11)
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All reviews john lewis concessions browse difference shop customers cafe
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1 - 10 of 11 reviews
Reviewed 21 June 2018

Joined 2 friends for lunch. The café is in a large open plan area on the 2nd floor. Mixture of informal and formal tabling with mixture of chairs. No character to the area at all, looked tired and down at heel. Kids area to one...More

Thank Topkoppite
Reviewed 24 April 2018 via mobile

Just a quick lunchtime coffee made a change from Costa or Starbucks but the difference in customer service they must train them well at HOF because every time i go hello sir are you well what can i do for you it just makes your...More

Thank Matt L
Reviewed 24 March 2018 via mobile

Jackie was the only one really keen member of staff who was Great, the other 2 lacked the urgency and customer focus needed to do the job.. Smoked salmon and cheese bagel was great though, and a good cup of tea.

Thank 65HappyCamper
Reviewed 24 March 2018 via mobile

I have been searching for a forum, any forum, where I could put some comments forward relating to an amazing shopping experience which was all down to one individual. I hope that this is the forum and that the person concerned gets to see just...More

1  Thank Nitin B
Reviewed 18 October 2017 via mobile

I am sad to say that the conditions were below what I expected for such a high end store. The food was extremely over priced and poor quality, for a tasteless toasty which was soggy, a small portion of chips and salad and a single...More

Thank meg b
Reviewed 28 July 2017 via mobile

Myself and wife popped into House of Fraser while having a day out in Birmingham so my wife could buy some new clothes. There's not really much to say about here bar it's a massive store with all sorts or different designers scattered over 3...More

Thank LeeDuncan1986
Reviewed 4 July 2017

I currently live in Solihull and have been a regular visitor to House of Fraiser and its previous incarnations. I must say that it is lovely to have a department store that gives you a feel of Grace Brothers! I do like to browse but...More

Thank MRB01
Reviewed 22 April 2017 via mobile

This is a Great Service you can order on line to house of Fraser up till Midnight and select your nearest store to Collect it next day after Mid-day or you can have it delivered to your home.The House of Fraser in Solihull West Midlands...More

Thank Patricia B
Reviewed 30 March 2017

My husband and I park at the House of Fraser because they have plenty of Blue Badge spaces which my husband needs because of his Parkinson's. It is also very convenient for Solihull Town Centre. Their cafe on the 1st Floor is lovely and overlooks...More

Thank Maureen C
Reviewed 19 February 2017

I love visiting House of Fraser. First starting going after using their Buy and Collect system. Ordered at 11pm and it was in store, post and packaging - free of charge, from their Warehouse the next day!! Couldn't believe it. Last time I did John...More

Thank mollychamber11
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