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Alexander House Utopia Spa

Turners Hill, Crawley RH10 4QD, England
+44 1342 714914
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Review Highlights
Morning Spa

Arrived 10 mins prior to our spa morning as requested on the booking confirmation. Was greeted by... read more

Reviewed 1 week ago
lauraturner11
,
West Sussex, United Kingdom
Basking in its former glory

We've visited numerous times over the last 6 years or so and the last couple of times have not been... read more

Reviewed 2 weeks ago
basstaverns
,
North London
via mobile
Read all 320 reviews
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Overview
  • Excellent56%
  • Very good20%
  • Average12%
  • Poor7%
  • Terrible5%
Travellers talk about
“afternoon tea” (28 reviews)
“hot tub” (20 reviews)
“champagne bar” (16 reviews)
LOCATION
Turners Hill, Crawley RH10 4QD, England
CONTACT
Website
+44 1342 714914
Write a ReviewReviews (320)
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All reviews
"afternoon tea"
in 28 reviews
"hot tub"
in 20 reviews
"champagne bar"
in 16 reviews
"full body massage"
in 17 reviews
"beautiful hotel"
in 12 reviews
"changing rooms"
in 19 reviews
"flip flops"
in 8 reviews
"outdoor jacuzzi"
in 9 reviews
"stayed here"
in 8 reviews
"steam room"
in 10 reviews
"relaxation room"
in 7 reviews
"food was lovely"
in 6 reviews
"room service"
in 5 reviews
"garden suite"
in 5 reviews
"on arrival"
in 16 reviews
"enjoyed our stay"
in 4 reviews
"special occasion"
in 4 reviews
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1 - 10 of 318 reviews

Reviewed 1 week ago

Arrived 10 mins prior to our spa morning as requested on the booking confirmation. Was greeted by the reception host who looked like she didn't want to be there. Asked to take a seat and was given the details of our spa morning, (treatment and...More

Thank lauraturner11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We've visited numerous times over the last 6 years or so and the last couple of times have not been as good. The place is looking tired - holes in walls, peeling paint, mouldy sealant, etc, pop up wherever you look. Also the staff don't...More

Thank basstaverns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sindarmy V, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded yesterday

Dear basstaverns, Thank you for taking the time to post a review on Tripadvisor following your recent day at Alexander House Hotel and Utopia Spa. I was disappointed to read that your last visit with us did not meet your expectations . Here at Alexander...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is a beautiful place. Great setting, great building, impressive, clean facilities. I arrived mid morning, got a nice welcome, then I was lead to some seats to fill out a couple of forms. I was told to help myself to hot drinks, and a...More

Thank Wes A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 weeks ago via mobile

My friend and I visited the spa as a day treat. We took advantage of the deal and paid extra for more expensive treatments. İn total £220 each! We were hoping for the most amazing two treatments. We had a facial treatment which was amazing....More

Thank Zal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Booked a two-night break for my mum’s 70th birthday. As it was a treat, I went for this hotel as it boasted a fantastic spa and it is 5*. The spa surely doesn’t disappoint. Our room, just a standard double, did. It was small, quite...More

Thank Irina-Woodford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018

Spa Lunch Package, my friends starter arrived within 10 minutes, mine however took another 10 minutes, I had to leave the table to ask why it hadn't arrived, hence my friend had to eat his starter cold. Main course was delivered both together this time,...More

Thank CK_FW_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018

Myself and my husband recently visited this hotel on a one night break. We had a really relaxing stay and I would say the following: Room - Lovely clean and spacious. Only down side and the reason I have given the hotel a 4* review...More

Thank Kireve89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

I went to Alexander house hotel for a spa afternoon with afternoon tea and a massage included. First impressions of the spa area were good. The receptionist was friendly and showed us around. The spa looked impressive, all low lighting and deep blues. The changing...More

Thank tpb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

I visited with my husband as a Valentine's treat. We hadn't booked any treatments but made use of the spa facilities. We were a little bit disappointed as everywhere was a bit cold. The indoor and outdoor Jacuzzis needed to be a few degrees warmer...More

Thank tizb85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

Only had the pedicure treatment as my feet were in dire need of special care. The treatment did not disappoint. The greeting on arrival was really warm and welcoming. The therapist introduced herself straight away and explained everything she was doing. She couldn’t do enough...More

Thank GinaG023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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