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Waterford Crystal

The Mall, Waterford Waterford, Ireland
+353 51 317 000
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USD 17.63*
and up
House of Waterford Crystal Guided Factory Tour
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USD 149.82*
and up
Waterford Crystal and Kilkenny Rail Trip from Dublin
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Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“factory tour” (230 reviews)
“whole process” (57 reviews)
“glass blowers” (49 reviews)
Open Now
Hours
Hours Today: 9:30 am - 5:00 pm
LOCATION
The Mall, Waterford Waterford, Ireland
CONTACT
Website
+353 51 317 000
Write a ReviewReviews (2,990)
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"factory tour"
in 230 reviews
"whole process"
in 57 reviews
"glass blowers"
in 49 reviews
"great tour"
in 196 reviews
"each piece"
in 87 reviews
"beautiful pieces"
in 85 reviews
"skilled craftsmen"
in 30 reviews
"working factory"
in 38 reviews
"for sale"
in 71 reviews
"informative tour"
in 81 reviews
"glass making"
in 30 reviews
"various stages"
in 29 reviews
"gift shop"
in 95 reviews
"tour takes"
in 34 reviews
"first hand"
in 32 reviews
"understand why"
in 30 reviews
"on display"
in 122 reviews
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1 - 10 of 2,904 reviews

Reviewed yesterday

We LOVED this tour of the factory! It was easy to navigate, the guide was willing to answer any questions we had and we were allowed to watch just meer inches away from the skillful crafters! I could have stood and watched them sculpt the...More

Thank tiggerrulz9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded today

Hi tiggerrulz9, Thank you for taking the time to review your visit with us here on tripadvisor. It really is amazing to watch our craftsmen at work, you really do get very close to the craftsmen as they create their pieces. We are very proud...More

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Reviewed 3 days ago

As the next tour wasn’t due to start for 40 minutes (you can’t prebook a time), this gave us enough time to browse the gift shop and have a cup of tea in the attached cafe. The tour was very interesting as we got to...More

Thank MarjofromBrissie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded yesterday

Hi Marjofrombrissie, Thank you for taking the time to review your visit with us here on tripadvisor, we are delighted that you found your tour through the factory interesting and you enjoyed getting up close to the craftsmen and seeing all the stages of our...More

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Reviewed 5 days ago via mobile

So interesting to see firsthand the meticulous process of making the stunningly beautiful Waterford vases, chandeliers, etc. Each station showcased the talented artisans who each have a specific part to play in this unique craft. It was especially interesting to see the variety of finished...More

Thank 651Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded today

Hi 651Scott, Thank you your lovely review of your tour with us here at the House of Waterford Crystal. We are very happy you enjoyed the tour of manufacturing and appreciated the craftsmanship it takes to make these incredible pieces. We hope to have the...More

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Reviewed 5 days ago

We visited the Waterford Crystal factory for a tour and it was a wonderful experience. Some 42 years ago, while in London, we purchased some Waterford Crystal goblets and wine glasses, so we were already fans of this great company. So, taking another look at...More

Thank Dave46033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded today

Hi Dave46033, We are delighted to read you enjoyed your visit. Thank you for taking the time to share your views about The House of Waterford Crystal. The tour of manufacturing is a great experience and you obviously enjoyed watching the craftsmen work very much....More

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Reviewed 5 days ago via mobile

Went on the guided tour, about 1 hour. I can't say enough about how fantastic from start to finish. Just amazing to see all that goes into making these beautiful bowls/ glasses etc. All of the people we met were just great..friendly and so willing...More

Thank IRL48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded today

Hi IRL48, Thank you for the lovely review of your tour through our factory, and for rating our tour" fascinating and educational". Our team will be delighted that you found them friendly and willing to share their knowledge, it is lovely to chat to our...More

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A TripAdvisor Member
199
Reviewed 6 days ago via mobile

It was an interesting tour and history lesson on the Waterford crystal company but nothing I would have signed up with on my own as I was part of a bigger tour. There was beautiful pieces and what my husband would call very expensive ‘dust...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 days ago

Thank you so much for taking the time to review your recent visit to The House of Waterford Crystal. We are glad you found the tour interesting, it is great to watch the craftsmen blowing and cutting the crystal and when you happen upon a...More

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Reviewed 1 week ago via mobile

Great tour guide, spoke well about the processes, customers etc. Enjoyed speaking to the craftsmen who were very friendly and allowed photographs of themselves and the things they were making. A good couple of hours spent in here.More

Thank callyisamermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 6 days ago

Hi Callyisamermaid, Thank you for your very nice review here on Tripadvisor, I will pass on your lovely comments to our team here at the House of Waterford Crystal. Our craftsmen are amazing and love to chat to our visitors as they go through the...More

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Reviewed 1 week ago via mobile

Very informative tour of the factory. We were all amazed at how close we got to each of the stations where they were actively working. A must see in waterford!More

Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 6 days ago

Hi Helen S, We are delighted your enjoyed your tour through the factory, our visitors are always amazed at the close proximately to our craftsmen as they go through the factory allowing great photo opportunities along the way. Thank you for taking the time to...More

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Reviewed 1 week ago via mobile

This is a must visit place if you’re a visitor to Waterford. The factory visit is really interesting and good to see the history of making crystal and how some of these amazing pieces are made. Lots to see and buy in the showroom after....More

Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Roger, Thank you for taking the time to review you visit to us, and for recommending us as a "must visit". We are delighted you enjoyed the tour of the factory watching some of our beautiful pieces being made. We are very proud of...More

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Reviewed 1 week ago

If you grew up wanting Waterford Crystal then go see this marvelous working museum. And try not to spend any money - I purchased the clover Christmas ornaments and everyone who received one said their luck changed for the better, what's better than that. My...More

Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBUR1, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Janet H, We are very pleased you made the decision to visit The House of Waterford Crystal and then write such a wonderful review. As you are obviously a lifelong Waterford Crystal fan, you would have really appreciated the ancient crafts of blowing, cutting,...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Carolyn P
27 December 2017|
AnswerShow all 6 answers
Response from David S | Reviewed this property |
Sorry not to pick up your message earlier but I would suggest that the prices are standard via shops or factory as they pride themselves on their craftsmanship and don't have anything called flawed pieces or seconds. I would... More
0
Votes
Jen D
19 August 2017|
AnswerShow all 2 answers
Response from Steve H | Reviewed this property |
Hi, Turn left when you get over the bridge, you will see large car parks either walk along the river side or cross the road and enjoy the shops etc.
1
Vote
K J
20 June 2017|
AnswerShow all 5 answers
Response from LBUR1 | Property representative |
Hi K J, Thank you for your recent question. The Princess Pacific will be docking at the Belview Port in Waterford city. There will be taxi's at the port and possibly shuttle buses. A taxi from the port to The House of... More
1
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