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Inverness VisitScotland iCentre

36 High Street, Inverness IV2 3BJ, Scotland
+44 1463 252401
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Review Highlights
Not what we expected of a Tourist Information Centre

We asked the girl at the desk if they did the Book-Ahead accommodation service and she said that we... read more

Reviewed 2 weeks ago
Janet C
Very helpful!

We wanted to find out how to take the bus to Culloden Battlefield and the lady at the iCentre gave... read more

Reviewed 3 June 2018
Sandie025
,
Winnipeg, Canada
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VisitScotland Information Centre based in the centre of Inverness. Let us inspire and inform you on places to visit, things to do and gifts to buy. We book accommodation, a wide range of tours and transport options, and have free wi-fi access.
  • Excellent64%
  • Very good29%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“helpful staff” (12 reviews)
“tourist info” (5 reviews)
Suggested Duration: < 1 hour
LOCATION
36 High Street, Inverness IV2 3BJ, Scotland
CONTACT
Website
+44 1463 252401
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Write a ReviewReviews (264)
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All reviews
"information centre"
in 18 reviews
"helpful staff"
in 12 reviews
"tourist info"
in 5 reviews
"visit scotland"
in 7 reviews
"great gifts"
in 2 reviews
"tourist office"
in 2 reviews
"departure point"
in 2 reviews
"loch ness"
in 12 reviews
"local area"
in 2 reviews
"day trip"
in 5 reviews
"culloden battlefield"
in 2 reviews
"tours"
in 20 reviews
"shop"
in 15 reviews
"souvenirs"
in 7 reviews
"lad"
in 2 reviews
"tourists"
in 6 reviews
"books"
in 5 reviews
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1 - 10 of 198 reviews

Reviewed 2 weeks ago

We asked the girl at the desk if they did the Book-Ahead accommodation service and she said that we should go to Waterstones!!! We then noticed the desks at the back and went to them asked the same question. The young lad there looked rather...More

1  Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 1 week ago

Hi Janet, Of course I'm disappointed to read a review where we failed to meet your expectations, but my first job is to thank you as your feedback is invaluable in finding ways to improve our service. I think one of the key issues that...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018

We wanted to find out how to take the bus to Culloden Battlefield and the lady at the iCentre gave us a map and explained where to catch the bus and the cost. We had no trouble going and from the Battlefield.

Thank Sandie025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Hi Sandie, I hope you had an enjoyable trip to Culloden and thanks for sharing your experience. Kind regards, Ranald Gilbert, Area Manager

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Reviewed 23 May 2018

As soon as I got out of hotel I visited the Inverness Visit Scotland iCentre. The girls there were very helpful and offers me tips and hints on things to see , how I d go to Culloden Moore and Clava Cairns and provided me...More

1  Thank nikofoivos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Thank you for leaving a review and it's always a pleasure to hear that the team have been able to help a visitor see what they want at the pace they choose. Clava Cairns is one of my favourite places to spend time so I...More

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Reviewed 22 May 2018

I went in to locate maps and find out about hiring a car for a day trip. I was serviced by a very courtises gentleman and he provided me with a full list of hire companies and email addresses. He gave me suggestions of places...More

Thank Gretta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Hi Gretta, Great to hear the gentleman on duty was able to give you the information you were looking for as well as some additional suggestions to get the most out of your trip. I hope you enjoyed your day! Kind regards, Ranald Gilbert, Area...More

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Reviewed 16 May 2018

We went there to gather some informations and the staff were amazing and very helpful in all our questions.

Thank Christos O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Hi Christos, Really all I can say is thank you - it's a pleasure to read such an amazing review! Kind regards, Ranald Gilbert, Area Manager

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Reviewed 14 May 2018

Excellent center to find tours, souvenirs, and lots of helpful suggestions from the staff. Be sure to ask questions!More

Thank Daphnepf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Hi Daphne, Thanks for the feedback - I'm sure the staff in the iCentre will particularly like the last line: partly because I know they love helping people find the answers and information to have the best trip possible, and partly because that's pretty much...More

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Reviewed 8 May 2018

After having our prepaid "Happy Tours" day tour cancelled the same morning we were to head out due to the guide claiming he could not take any less than 3 people out; we headed over the the Visitors center feeling very discouraged. The fellow on...More

Thank Melodie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Hi Melodie, I'm so pleased the team in Inverness were able to help you plan an alternative way to see the sites you wanted to get to. There's a list of three gentlemen who could have been the one in question, but since I could...More

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Reviewed 8 May 2018 via mobile

This was an amazing place to stay. Right in city center and close to restaurant and bars. Super friendly staff. Extremely clean rooms and wonderful breakfast!

Thank Carol O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

Good place to get general information on sightseeing and Inverness. Staff are friendly and very helpful.

Thank HFA078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

Thanks for taking the time to leave a review - I hope you had a great time in Inverness. Kind regards, Ranald Gilbert, Area Manager

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Reviewed 27 March 2018

Very helpful staff and gave us lots of suggestions of places to visit around Inverness also of possibilities by using the train network.

Thank scan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 18 April 2018

Lovely to hear that the staff were able to help you find places to visit using the train network - I hope you enjoyed both the journey and teh recommendations! Kind regards, Ranald Gilbert, Area Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
mandsdietz
10 May 2017|
AnswerShow all 2 answers
Response from Nigel B | Reviewed this property |
Normal shop hours as far as I remember. As for Taxis and busses, busses are normally much cheaper and you can do even better by getting special day and week tickets. Going by bus also gives you much better views as you... More
0
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mandsdietz
24 April 2017|
AnswerShow all 2 answers
Response from Alison M | Property representative |
Many thanks for your questions and for your feedback. For multiple day tours of Orkney, two companies offer multiple day tours from Inverness - Highland Experience and Rabbies. Highland Experience run on the second Friday... More
1
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