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Review Highlights
Really Helpful

Booked a number of tours here and the staff were extremely helpful. Try it out if you are in the... read more

Reviewed 1 week ago
ahlee
,
London
Very busy....and very helpful

The Information centre has relocated, and there are signs in the street pointing to the previous... read more

Reviewed 4 weeks ago
Doug C
,
Maidenhead, United Kingdom
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  • Excellent63%
  • Very good29%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
About
VisitScotland Information Centre based in the centre of Inverness. Let us inspire and inform you on places to visit, things to do and gifts to buy. We book accommodation, a wide range of tours and transport options, and have free wi-fi access.
Suggested duration: < 1 hour
Contact
36 High Street, Inverness IV2 3BJ, Scotland
Website
+44 1463 252401
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Reviews (269)
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All reviewsinformation centrehelpful staffgave us a maptourist infovisit scotlandgreat giftstourist officedeparture pointloch nesslocal areamember of staffday tripculloden battlefieldtoursshopsouvenirslad
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1 - 10 of 202 reviews
Reviewed 1 week ago

Booked a number of tours here and the staff were extremely helpful. Try it out if you are in the area needing tours.

Thank ahlee
Reviewed 1 week ago

Shame the inverinebriates weren't as helpful as are those therein, the Visit Scotland Centre, for all but everywhere, here inver{(lovely)drunken}MESS, everything is far to much trouble & effort... Who, Me, What, Why? There was an important job to be done and Everybody was sure that...More

Thank Andrew P K
Reviewed 4 weeks ago

The Information centre has relocated, and there are signs in the street pointing to the previous location. It is now opposite WH Smith newsagents. We called in twice with simple requests, and were helped after only a short wait.More

Thank Doug C
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 3 weeks ago

Hi Doug, Thank you for your comments - I'm sorry you found the signage misleading: we have sought to improve this following our relocation and will continue to raise the issue, meaning that feedback like yours is very helpful. I'm glad once you did get...More

Reviewed 4 weeks ago

Visitor's Centre provided us with a rang of options for hunting for Nessie ;) and booked our Loch Ness boat tours.

Thank InisFada
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to leave feedback on your experience... although the most important question is whether you succeeded in finding Nessie or not?!? ;-) Kind regards, Ranald Gilbert, Area Manager

Reviewed 28 June 2018

We asked the girl at the desk if they did the Book-Ahead accommodation service and she said that we should go to Waterstones!!! We then noticed the desks at the back and went to them asked the same question. The young lad there looked rather...More

1  Thank Janet C
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 4 July 2018

Hi Janet, Of course I'm disappointed to read a review where we failed to meet your expectations, but my first job is to thank you as your feedback is invaluable in finding ways to improve our service. I think one of the key issues that...More

Reviewed 3 June 2018

We wanted to find out how to take the bus to Culloden Battlefield and the lady at the iCentre gave us a map and explained where to catch the bus and the cost. We had no trouble going and from the Battlefield.

Thank Sandie025
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 13 June 2018

Hi Sandie, I hope you had an enjoyable trip to Culloden and thanks for sharing your experience. Kind regards, Ranald Gilbert, Area Manager

Reviewed 23 May 2018

As soon as I got out of hotel I visited the Inverness Visit Scotland iCentre. The girls there were very helpful and offers me tips and hints on things to see , how I d go to Culloden Moore and Clava Cairns and provided me...More

1  Thank nikofoivos
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 13 June 2018

Thank you for leaving a review and it's always a pleasure to hear that the team have been able to help a visitor see what they want at the pace they choose. Clava Cairns is one of my favourite places to spend time so I...More

Reviewed 22 May 2018

I went in to locate maps and find out about hiring a car for a day trip. I was serviced by a very courtises gentleman and he provided me with a full list of hire companies and email addresses. He gave me suggestions of places...More

Thank Gretta S
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 13 June 2018

Hi Gretta, Great to hear the gentleman on duty was able to give you the information you were looking for as well as some additional suggestions to get the most out of your trip. I hope you enjoyed your day! Kind regards, Ranald Gilbert, Area...More

Reviewed 16 May 2018

We went there to gather some informations and the staff were amazing and very helpful in all our questions.

Thank Christos O
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 13 June 2018

Hi Christos, Really all I can say is thank you - it's a pleasure to read such an amazing review! Kind regards, Ranald Gilbert, Area Manager

Reviewed 14 May 2018

Excellent center to find tours, souvenirs, and lots of helpful suggestions from the staff. Be sure to ask questions!More

Thank Daphnepf
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 13 June 2018

Hi Daphne, Thanks for the feedback - I'm sure the staff in the iCentre will particularly like the last line: partly because I know they love helping people find the answers and information to have the best trip possible, and partly because that's pretty much...More

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Questions & Answers
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mandsdietz
10 May 2017|
AnswerShow all 2 answers
Response from Nigel B | Reviewed this property |
Normal shop hours as far as I remember. As for Taxis and busses, busses are normally much cheaper and you can do even better by getting special day and week tickets. Going by bus also gives you much better views as you... More
0
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mandsdietz
24 April 2017|
AnswerShow all 2 answers
Response from Alison M | Property representative |
Many thanks for your questions and for your feedback. For multiple day tours of Orkney, two companies offer multiple day tours from Inverness - Highland Experience and Rabbies. Highland Experience run on the second Friday... More
1
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