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The Balmoral Spa

Certificate of Excellence
Neighbourhood:
Princes Street and Gardens
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Address: 1 Princes Street | Balmoral Hotel, Edinburgh EH2 2EQ, Scotland
Phone Number:
+44 131 622 8880
Website
Today
06:30 - 22:00
Open now
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Hours:
Sun - Sat 06:30 - 22:00
Description:

The Balmoral Spa is the ultimate urban spa experience. A retreat in the...

The Balmoral Spa is the ultimate urban spa experience. A retreat in the heart of the city, The Balmoral Spa offers a sanctuary of personal comfort and total escapism, with the highest levels of personalised service.

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TripAdvisor Reviewer Highlights

Read all 81 reviews
Visitor rating
  • 61
    Excellent
  • 8
    Very good
  • 5
    Average
  • 3
    Poor
  • 2
    Terrible
Relaxing Afternoon

Further to a previous disappointing trip to the spa, I was pleased that the Balmoral Spa were able to restore my faith in them again. Despite some confusion at booking, my... read more

Reviewed 18 April 2017
Spaceface14
,
Dundee, United Kingdom
via mobile
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81 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Dundee, United Kingdom
Level Contributor
50 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 18 April 2017 via mobile

Further to a previous disappointing trip to the spa, I was pleased that the Balmoral Spa were able to restore my faith in them again. Despite some confusion at booking, my friend and I enjoyed a relaxing afternoon at the spa last weekend. My massage with Kim was superb, and would definitely recommend the Swedish Massage. My friend's experience, while... More 

Helpful?
Thank Spaceface14
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear Spaceface14 A sincere thank you for taking the time to review your experience at The Balmoral Spa. I am delighted to read that you and your friend enjoyed a relaxing afternoon and I am especially pleased to hear about your service experience. We appreciate your valuable and constructive feedback. We hope to welcome you back to the spa in... More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 14 April 2017 via mobile

I've booked a full body massage for me and my boyfriend ,it was a gift for our 2 years anniversary. I have paid 180.00 pounds for nothing. The first day to our appointment my boyfriend was sick in the morning so I've called the Spa and explained the problem and I've scheduled for the next Sunday morning.That day my boyfriend... More 

Helpful?
Thank Piera B
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear Piera B It is always disappointing to learn that a guest has left feeling less than completely satisfied and I am truly sorry. I would be most grateful if you were able to contact me on the number below at your earliest convenience to discuss your experience personally. Kind Regards Christelle Stockdale Spa Manager +44 (0) 131 556 2414 More 

Level Contributor
8 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 5 March 2017

Went to Balmoral for a splurge and booked a few treatments along with a friend. When we arrived, the informed us that they had overbooked and we would have to stagger our treatments. I had booked a pedicure and was taken to a tiny room where one other person was having a foot-bath pedi. I however, was seated at a... More 

Helpful?
1 Thank Erin M
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear Erin M Thank you for your review of The Balmoral Spa. I am are truly sorry to read that you left feeling disappointed with your spa experience overall. I would welcome the opportunity to discuss your feedback personally and can be contacted on the number below at your earliest convenience. I look forward to hearing from you. Kind Regards... More 

Edinburgh, Scotland, United Kingdom
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 11 January 2017

Unfortunately, It is often only when something is terrible that we take notice and feel the need to comment on our disappointment. My experience at the Balmoral Spa yesterday was quite different - it was such a delight that I have to share it with you. Nicola greeted me with a lovely warm and cheerful manner but she also projected... More 

Helpful?
Thank LuceScillitoe
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear LuceScillitoe It is an absolute pleasure to read your generous feedback. Thank you for taking the time to write such a kind review following your recent visit to The Balmoral Spa. I am delighted to read that you enjoyed your experience. Your feedback regarding the lovely service you received from my colleague Nicola is very much appreciated. I do... More 

Port Glasgow, United Kingdom
Level Contributor
28 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 5 January 2017

Was treated to a spa day and afternoon tea here from my boyfriend and wasn't disappointed. The spa area was lovely, spotless and relaxing. Afternoon tea served by the pool, lots of choice. My treatment was really lovely too - again lots of choice to pick from. Will visit again, lovely day out.

Helpful?
Thank Rebecca_Paul21
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear Rebecca_Paul21 Thank you very much for your lovely review of The Balmoral Spa and Afternoon Tea. I am very pleased to hear that you had a lovely experience. We appreciate your extremely kind words and I will be sure to share your generous feedback with our spa team. We look forward to having the pleasure of welcoming you back... More 

huddersfield
Level Contributor
46 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
Reviewed 17 December 2016 via mobile

I booked in for a 110 minute hot stones and facial. You get free use of the spa with the treatment. I had booked for the first weekend in December. Amazingly the spa was pretty empty only 4 other people in the pool area which was fab. Lovely sauna and steam room and good sized pool. No jacuzzi which was... More 

Helpful?
Thank heaton45
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear heaton45 Thank you for taking the time to write such a kind review following your recent visit to The Balmoral Spa. I am delighted to read that you enjoyed your experience. Your feedback regarding the lovely service you received from my colleagues is very much appreciated. I do hope that we will have the pleasure of welcoming you back... More 

Edinburgh, United Kingdom
Level Contributor
70 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
Reviewed 4 September 2016

I took out a membership last year, but recently gave it up to join a different Edinburgh spa. I was finding my visits more stressed me out than relaxing. Families are allowed in the pool at all times, many a time that I saw the pool area clear with the arrival of noisy children accompanied by parents who wanted to... More 

Helpful?
Thank hate-popups
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear hate-popups Please accept my sincere apologies in regards to your experience at The Balmoral Spa. I would like to thank you for bringing your concerns to my attention as this gives us an opportunity to improve our services to our valued guests. Kindly know that your review is being shared and investigated with the respective departments. I would welcome... More 

Aberdeen, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 1 September 2016

I recently visited the Balmoral Spa for one of its spa day packages. I was really looking forward to the experience having never been inside The Balmoral Hotel yet being aware of its reputation as a first class establishment. I have to say that the experience was very underwhelming. Whilst the beauty treatment I received was good and the lunch... More 

Helpful?
Thank Laura M
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear Laura M Thank you for your review of The Balmoral Spa. I am pleased to learn that you enjoyed both your treatment and lunch during your visit. However, we are truly sorry to read that you left feeling disappointed with your spa experience overall. I would welcome the opportunity to discuss your feedback personally and can be contacted on... More 

Edinburgh
Level Contributor
19 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 26 August 2016 via mobile

I treated myself to a trip to the spa and was not disappointed. Absolutely gorgeous setting, the staff were just lovely, and my massage was fantastic. I was very impressed with their gym facilities too and had a good workout. Would absolutely recommend if you're looking for a lovely oasis in a busy city.

Helpful?
1 Thank 17appletree
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this review

Dear 17appletree Thank you very much for your lovely review and recommendation of The Balmoral Spa. I am very pleased to hear that you were impressed with your experience. We appreciate your extremely kind words and I will be sure to share your generous feedback with our spa team. We hope to have the pleasure of welcoming you back again... More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 21 August 2016

Had a wonderful day for my Mum's birthday. Went with Mum, a sister, a daughter and two nieces. So relaxing, there is a lovely pool and everything is provided you only need swimsuit. All our treatments were great. Finished off with afternoon tea in the Palm Court in the hotel. We arrived at 9.00 and left at 17.45 A great... More 

Helpful?
1 Thank Carole B

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Staying in Princes Street and Gardens

Neighbourhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
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