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Review Highlights
Spa day

Firstly when we arrived at reception the lady was very friendly and talkative. She gave us a seat... read more

Reviewed 19 April 2016
juanita1991
,
Alnwick, United Kingdom
via mobile
Great!

Got a great deal with Groupon staff were all lovely & friendly, decor great, had a choice of two... read more

Reviewed 10 March 2016
nickyWashington
,
washington, england
via mobile
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Traveller Overview
  • Excellent20%
  • Very good30%
  • Average10%
  • Poor40%
  • Terrible0%
5 Aug 2016
“Friendly village”
19 Apr 2016
“Spa day”
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Contact
Cobalt Business Park | West Allotment, Newcastle NE27 0BY, Northern Ireland
Website
+44 871 222 4600
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1 - 10 of 10 reviews
Reviewed 5 August 2016 via mobile

Excellent stay as usual. Excellent spa and excellent facilities. Special mention to Micheal on reception (5/8/16) who ran about looking for and found a lost bag of mine, he was very helpful had an excellent manner and is an asset to he hotel. Also Vicki...More

Date of experience: August 2016
Thank Ropsyd
Reviewed 19 April 2016 via mobile

Firstly when we arrived at reception the lady was very friendly and talkative. She gave us a seat, filled out consultation cards and discussed treatments. We then ordered lunch which we were disappointed to realise we were ordering from the bar menu and not getting...More

Date of experience: April 2016
Thank juanita1991
Reviewed 2 April 2016 via mobile

Have just visited the Viva Urban Spa Decided to treat myself but felt a bit apprehensive as I was visiting by myself. Would just like to say how fantastic all of the staff were. I was treat like the queen with staff actually showing me...More

Date of experience: April 2016
Thank Ebonymur
Reviewed 10 March 2016 via mobile

Got a great deal with Groupon staff were all lovely & friendly, decor great, had a choice of two treatments chose a massage & manicure had a fab therapist Gemma for both, had use of sauna, jacuzzis & pool (although aerobics on when we were...More

Date of experience: March 2016
1  Thank nickyWashington
Reviewed 24 August 2015

Spa treat for my girlfriend. Spa girls were chatty n friendly. Allowed use of the leisure facilities. WOW! the gym is fab, poolside is sooo relaxing. All staff very very friendly, pool staff, Jeff & Terry were very polite, explained rules, no phones ect, they...More

Thank Daniel H
Reviewed 24 August 2015

Visited with a friend on a Groupon deal, unlimited access to the sauna, steam room and pool. Swift check-in helpful receptionist, pleasant attitude, completed health questionnaires (not too sure why as they were not referred to at all). Receptionist took us through to the changing...More

Date of experience: August 2015
Thank SharonJT67
Reviewed 27 July 2015 via mobile

Rushed treatment that lasted 15 mins not 25, extremely poor afternoon tea that was not worth money, and tiles falling off walls in steam room, very dissapointed felt it was expensive as didn't have a discount voucher.

Date of experience: July 2015
Thank sara13eck
Reviewed 10 May 2015

Went here for a Spa day with friends, disappointed initially that to hire robes and a towel cost £5, which I assumed was a refundable deposit, but apparently not, £5 is extreme. Also had to sit out of the Jacuzzi when the filtration system kicked...More

Thank Glenda J
Reviewed 16 February 2015 via mobile

I visited the urban day spa for a spa package with my boyfriend as a gift , I was impressed with the spa itself and the receptionist was lovely!Our treatments were booked in for 1pm, we arrived at 12.45 we did not get taken through...More

2  Thank LouLou2500
Reviewed 11 February 2015

I visited the urban day spa for a spa package with my boyfriend as a gift , I was impressed with the spa itself and the receptionist was lovely!Our treatments were booked in for 1pm, we arrived at 12.45 we did not get taken through...More

Thank LouLou2500
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