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Cardiff Tourist Information Centre

The Old Library The Hayes, Cardiff CF10 1AH, Wales
+44 29 2087 3573
Review Highlights
Excellent and Informative

This review relates to the Tourist Information Centre located in The Hayes in the same building... read more

Reviewed 30 May 2017
Dubai, United Arab Emirates
via mobile
A disgrace!!!!!!

The tourist information centre is not in the old library and moved some time ago to the docks... read more

Reviewed 24 May 2017
Paul T
Liverpool, United Kingdom
Read all 52 reviews
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The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.
  • Excellent32%
  • Very good42%
  • Average13%
  • Poor0%
  • Terrible13%
30 May 2017
“Excellent and Informative ”
24 May 2017
“A disgrace!!!!!!”
The Old Library The Hayes, Cardiff CF10 1AH, Wales
+44 29 2087 3573
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Reviews (52)
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1 - 10 of 38 reviews

Reviewed 30 May 2017 via mobile

This review relates to the Tourist Information Centre located in The Hayes in the same building housing the Cardiff Story Museum. I wish to commend Gareth, a Project Manager with the Centre, for his excellent assistance in giving us a feel for Cardiff and for...More

Thank AshleyAzavedo
Reviewed 24 May 2017

The tourist information centre is not in the old library and moved some time ago to the docks development. I wrote a full, scathing review of this facility a few weeks ago but it was not published by tripadvisor. This is just a muted summary....More

4  Thank Paul T
Reviewed 6 May 2017

Nice set-up in the Millennium Center, good place to buy souvenirs without all the honky-tonk. And you can collect information to educate your visit.

Thank Thomas V
Reviewed 25 April 2017

Unfortunately we could not find the TI as the information given as to the location (old library) is incorrect - this is now a gift shop. We needed a map and tourist information. Given link to website is also broken. Love Cardiff but TI needs...More

Thank denver60
Reviewed 6 April 2017

Just popped in to get a street map, local bus and train services to places of interest in and around Cardiff. I found a very expensive gift shop?? Come on Cardiff let's see these items ready available to tourists

Thank stoke-ken
Reviewed 26 March 2017

I love Cardiff but : The info on the location of the Old Library is incorrect. The Tourist office is now in the Bay, worth a visit but not convenient for visitors who would like to stay in the city. The Civic Centre, Museum, University,...More

Thank helenmaryelizabeth
Reviewed 11 October 2016

This site lists the Cardiff Tourist Information Centre as being in the Old Library, but unless it is well hidden in the building, did not see it on a recent visit. I did visit the tourist centre at Cardiff Bay, but it would have been...More

Thank yankeefan730
Reviewed 16 June 2016

The staff were extremely helpful when I called regarding transport services within the city they went the extra mile to give me the details i needed

Thank Glynis H
Reviewed 2 March 2016

I popped in to the centre when I came for the rugby and it is so clean and friendly. The staff are really welcoming and nothing is too much trouble. So helpful to your needs. Well done.

1  Thank chris504019
Reviewed 30 December 2015

People working at the Tourist Information Centre were really kind and helpful. You can take free maps of the city there. Also, they suggest buying a Cardiff Visitor card that gives you discounts at some cafes and places. Also, there's a good choice of souvenirs...More

1  Thank Victoria S
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Questions & Answers
1 April 2015|
AnswerShow all 2 answers
Response from helenmaryelizabeth | Reviewed this property |
I'm amazed that only other person has complained about the Tourism office being in the Bay, there AHOULD be one in Cardiff Centre!!
2 February 2015|
Response from colour_kid |
I do 5 different walking tours in and around Cardiff. With a drive to Caerphilly Castle and Castell Coch. What dates?