We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Visitor Centre - Caerphilly

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: Caerphilly Visitor Centre The Twyn, Caerphilly CF83 1JL, Wales
Phone Number:
+44 29 2088 0011
Today
10:00 - 17:30
Closed now
See all hours
Hours:
Sun - Sat 10:00 - 17:30
Description:

The friendly and welcoming staff at Visit Caerphilly are on hand to ensure...

The friendly and welcoming staff at Visit Caerphilly are on hand to ensure that you get the very most from your visit to the area.Visit Caerphilly offers independent advice with the planning of routes & the booking of accommodation, whilst the centre is also full of information on places to visit.The centre also houses an impressive gift shop showcasing locally made quality crafts The centre is also home to the Castle Coffee Lounge where you can take time to relax and take in the impressive views overlooking Caerphilly Castle

read more

TripAdvisor Reviewer Highlights

Read all 145 reviews
Visitor rating
  • 78
    Excellent
  • 42
    Very good
  • 15
    Average
  • 5
    Poor
  • 0
    Terrible
Clean, friendly staff

Came for a hot drink and a snack, service was quick, establishment clean, staff friendly, the view of the castle is nice on a clear day whilst sipping on your beverage

Reviewed 1 week ago
neath07
,
Cardiff, United Kingdom
Add Photo Write a Review

145 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 140: English reviews
Cardiff, United Kingdom
2 reviews
Reviewed 1 week ago

Came for a hot drink and a snack, service was quick, establishment clean, staff friendly, the view of the castle is nice on a clear day whilst sipping on your beverage

Helpful?
Thank neath07
Tadworth, United Kingdom
Level Contributor
394 reviews
143 attraction reviews
common_n_attraction_reviews_1bd8 139 helpful votes
Reviewed 1 week ago via mobile

Popped in here for a coffee as we were early for an appointment we had in town. The weather was quite miserable as it had been raining most of the morning but the staff were very friendly and the coffee was great.

Helpful?
Thank Peter F
Bridgnorth, United Kingdom
Level Contributor
245 reviews
72 attraction reviews
common_n_attraction_reviews_1bd8 231 helpful votes
Reviewed 3 weeks ago

Lovely visitor centre, staff were very friendly and helpful with our Enquires , there is a nice cafe there also if you'd like a light lunch or tea. Dogs welcome

Helpful?
Thank WoodyWoodwood
Reading, United Kingdom
Level Contributor
206 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 96 helpful votes
Reviewed 3 weeks ago via mobile

After trailing round the castle on Easter Monday we looked for somewhere to eat or a shop to buy a picnic -- Caerphilly closes on Easter Monday and with the exception of Greggs the Visitor Centre seemed to be the only place open. They have a limited range of sandwiches of the usual types, decent home made cakes and sausage... More 

Helpful?
Thank arborfieldman
Caerphilly, United Kingdom
Level Contributor
17 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago via mobile

A friend and I visited for a coffee. Ended up having lunch because it looked so nice. I had a salad, jasmine tea, and a cream tea. All lovely. She had a panini, coffee and scone, again great! Great views. Friendly service. Also sells some really thoughtful gifts and cards. Definitely recommended. Why not five stars? Well, salad selection was... More 

Helpful?
Thank Genevieve_Emma
Chessington, United Kingdom
Level Contributor
502 reviews
67 attraction reviews
common_n_attraction_reviews_1bd8 184 helpful votes
Reviewed 4 weeks ago

This is opposite the castle, so has great views. We enjoyed good coffees and Welsh cakes and there is a small shop as well.

Helpful?
Thank PotterMoose
Caerphilly, United Kingdom
Level Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 22 April 2017 via mobile

We recently visited this fab visitor centre, not for the first time as we live in Caerphilly, but I felt the need to review this time. Firstly I have to commend the staff for being so friendly and polite, all the ladies and the gent that served us were excellent and couldn't do enough for us. We had a coffee... More 

Helpful?
Thank Wyn H
Llantwit Fardre
Level Contributor
81 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
Reviewed 11 April 2017

Could call this my local coffee shop as work very nearby & if my husband & I are in Caerphilly we usually pick this place for our coffee. The service has improved somewhat from my last visit it’s a lot quicker now. Hence, writing another review to be far to the place. Coffee is always great, staff friendly & food... More 

Helpful?
Thank tourist25
Caerphilly, United Kingdom
Level Contributor
52 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 30 March 2017

The Visitor Centre in Caerphilly is well worth a visit. It is clean, reasonably priced and always very friendly. It also benefits from a great view of Caerphilly Castle.

Helpful?
Thank Caerphillyshepherd
Wales
Level Contributor
61 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
Reviewed 30 March 2017

This is a nice place you can have a big to eat & drink looking at the castle. There is visitor information there and a selection of gifts. Personally I would prefer it to concentrate more on what's on in Caerphilly and the town's around there is not enough information to view of what was a heavily mined valley. I... More 

Helpful?
Thank swinkle

Travellers who viewed The Visitor Centre - Caerphilly also viewed

Caerphilly, Caerphilly County
Caerphilly, Caerphilly County
 
Caerphilly, Caerphilly County
 

Been to The Visitor Centre - Caerphilly? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Visitor Centre - Caerphilly and other visitors
1 question
Ask a question

See all questions (1)

Questions? Get answers from The Visitor Centre - Caerphilly staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?