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I was surprised at how big the station looked. It was however easy to navigate and the information superb. I didn’t like the people shoving going on at the concourse tv areas, some people have no manners. The staff were extremely helpful so no problem.
Travelled up from Birmingham to Leeds and the journey itself was pleasant and the station was as well. You have to pay to use the toilet which I find a bit annoying as I was waiting for a friend in the station and had to...More
A very busy station with lots of information monitors available which are continually updated. It would however be beneficial if there were more seats available, especially if you have a long wait. On many occasions commuters are having to sit on the floor which isn't...More
The station layout is antiquated, this causes problems and confusion in busy periods. The whole station layout may have been fine a few decades ago but it is just not adequate for today’s volume of passengers.
A major problem is the staircases connecting platforms, these...More
We couldn't get accommodation in York for their two day meeting ,13th,14th July and so we stayed in Leeds for the weekend and travelled to York both days from this station.
Station was nice,modern with helpful staff,trains on time albeit a little crowded but it...More
A massive thank you to Andy on the information desk who went out of his way to meet the train that my friend left their bag with credit cards, money and passport in it. We can’t thank him enough . Had it not been for...More
Two recent incidents have confirmed comments that this is one of the worst U.K. rail stations for the treatment of passengers.
1. I was travelling to Manchester airport and was instructed to get on a train( two weeks ago) as mine was supposedly concelled. we...More
Not sure why there is a customer service help desk when they cannot give correct information.
I booked tickets in advance for a train going to Liverpool from Leeds. When we arrived in Leeds there was no information available regarding trains to Liverpool.