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Madame Koo

32 Collingwood Street, Newcastle upon Tyne NE1 1JF, England
+44 191 261 8271
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Review Highlights
Can’t leave no stars unfortunately

We’ve been to Madame koos in the past and always had a good night. This time round was a different... read more

Reviewed 12 March 2018
Maren J
via mobile
Appalling treatment from door start and management

Only getting one star because I can’t give none! What had been an enjoyable weekend in Newcastle... read more

Reviewed 12 February 2018
Ceola N
via mobile
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Overview
  • Excellent63%
  • Very good22%
  • Average10%
  • Poor0%
  • Terrible5%
Travellers talk about
Suggested Duration: 2-3 hours
LOCATION
32 Collingwood Street, Newcastle upon Tyne NE1 1JF, England
CONTACT
Website
+44 191 261 8271
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Write a ReviewReviews (40)
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"cocktail making"
in 6 reviews
"hen party"
in 6 reviews
"staff were excellent"
in 2 reviews
"great fun"
in 4 reviews
"cocktails"
in 10 reviews
"club"
in 7 reviews
"venue"
in 5 reviews
"newcastle"
in 8 reviews
"bars"
in 3 reviews
"queue"
in 2 reviews
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1 - 10 of 39 reviews

Reviewed 12 March 2018 via mobile

We’ve been to Madame koos in the past and always had a good night. This time round was a different story. My friend was attacked by another girl. There was no bouncer in site, the bar staff didn’t try to help. I asked the photographer...More

2  Thank Maren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie M, Manager at Madame Koo, responded to this reviewResponded 19 March 2018

Hi Maren, Thank you for taking the time to leave us some feedback. As a company that works hard to deliver great customer service we are always grateful to hear of our guest experiences (the good and the bad) to help us grow, and I...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018 via mobile

Only getting one star because I can’t give none! What had been an enjoyable weekend in Newcastle was short lived when we went to this venue. When we arrived downstairs we asked a security man where the bathrooms were( a frequent and straight forward question...More

1  Thank Ceola N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie M, Manager at Madame Koo, responded to this reviewResponded 21 February 2018

Hello, I am sorry to hear that you were left disappointed with your recent visit to Madame Koo- but thank you for getting in touch to let us know. We are a company that work hard to deliver exceptional service standards, so every bit of...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018

Visited Madame Koo for a Hen Party, where we had booked with a third party to attend and we were not disappointed. We had an amazing booth in an area with other groups that had also booked booths and it was so much fun. The...More

1  Thank Dominique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie M, Manager at Madame Koo, responded to this reviewResponded 1 February 2018

Hello Dominique, Thank you for taking the time to leave us some love on Trip Advisor! As a company that strives to deliver exceptional service and a great night out it is amazing to read that this time we got it right. I hope your...More

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Reviewed 29 November 2017

Great music and wonderful atmosphere. We hired a booth to seat 8 and our party was a group of 7, we felt it a bit on the small side to sit comfortably. Bar service was great as was our table service.More

1  Thank gayle778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie M, Manager at Madame Koo, responded to this reviewResponded 30 January 2018

Hello! Thank you for taking the time to leave us some love on Trip Advisor. We value every comment left by our customers to ensure we are providing the best service we can, and it seems for the most this time we got it right!...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Very accommodating and well organised. This venue turned out to be a great choice. They helped out with making sure everything ran smoothly, they were happy to accommodate some entertainment. We had our own area in the early part of the evening and a couple...More

Thank GenestealerUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HouseofSmith, Manager at Madame Koo, responded to this reviewResponded 10 October 2017

Hello! Thank you for leaving us such a positive review, a little bit of love goes along way these days, and we will certainly be passing along your kind words to the staff involved in making your visit such a positive one. We work hard...More

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Reviewed 23 September 2017

Visited here on a weekend away in Newcastle, the club is large so not everyone is squeezed on one tiny dance floor and they serve great cocktails for a club. I would return if ever in NewcastleMore

Thank Olivia644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HouseofSmith, Manager at Madame Koo, responded to this reviewResponded 10 October 2017

Hi Olivia, Thank you for leaving us such nice feedback! A little bit of love goes a long way, and we will be passing along your kind words to the bartenders behind those tasty cocktails. As a company that works hard to deliver great customer...More

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Reviewed 25 June 2017 via mobile

We had to arrive before 11 as it was part of a package, there were no drinks included and the music was so loud you couldn't hear yourself think. There were photographers circulating taking pictures all the time and they kept disturbing us by taking...More

Thank Kat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenueManager, Guest Relations Manager at Madame Koo, responded to this reviewResponded 9 July 2017

Hi, Thank you for taking the time to review your visit to Madame Koo's. I am sorry to hear you were disappointed with your visit, your comments have been passed on to management. If you are able to take the time to email me any...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2017 via mobile

Absolutely excellent time at cocktail making. Chris and John were excellent bartenders, entertaining and taught us cocktails too! Definitely recommend this for anyone looking for something different but fun for a hen party or any event.More

Thank Hazel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenueManager, Venue Manager at Madame Koo, responded to this reviewResponded 22 June 2017

Hi, I'm so glad to hear that you had such an amazing time at your cocktail class. I will make sure that Chris and John get your positive feedback, i'm sure that it will be much appreciated. As a company it is our priority to...More

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Reviewed 4 June 2017 via mobile

17 of us did the cocktail making for my friends hen party. I would highly recommend. Special mention for Joe and George they were great. Enjoyed by all of us, the cocktails were amazing.More

Thank Louise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenueManager, Front Office Manager at Madame Koo, responded to this reviewResponded 22 June 2017

Hi, Thanks for taking your time to leave such a positive, its much appreciated. I will make sure that Joe and George get your feedback. As a company our priority is to make sure our customers have the best possible service and are left with...More

Report response as inappropriate
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Reviewed 9 May 2017

Great music (just a little bit too loud) . Drink were tasty and looked so nice. Make an impression. Would like to recommend it !

Thank MagdaPiotr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenueManager, Public Relations Manager at Madame Koo, responded to this reviewResponded 11 May 2017

Thank you for taking the time to leave us a review! It is always lovely to hear that you enjoyed your night with us and I am glad you enjoyed our selection of drinks! We hope to see you again soon! Thank you Gemma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Shelleyb23
6 September 2017|
AnswerShow all 2 answers
Response from Katie M | Property representative |
Typical age range is 20-50, we are frequented by a wide range of ages, stags, hens, and various other celebratory nights! A venue for everyone, and where anything goes, Katie JO
0
Votes
Mia M
15 July 2017|
Answer
Response from Katie M | Property representative |
It is free entry before 10pm, £6pp 10-11pm increasing as the night goes on! You can always jump on the guestlist making it a little cheaper by ringing the events team 01912618271 Katie Jo
0
Votes