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Review Highlights
Need to organise themselves

Have used this company three times and experience deteriorated each time. On the last occasion the... read more

Reviewed yesterday
Dublin, Ireland
Read the small print

Airport transfer form Heathrow: The driver was punctual at the airport, but our bags took 90 min to... read more

Reviewed 1 week ago
London, United Kingdom
Read all 295 reviews
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Traveller Overview
  • Excellent24%
  • Very good6%
  • Average2%
  • Poor6%
  • Terrible62%
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Cheddar, England
+44 20 3478 8892
Reviews (295)
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All reviewsbirmingham airportlocal companiesafter reading some of the reviewsreturn flight was delayedtransfer servicejourney homepunctual
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1 - 10 of 277 reviews
Reviewed today

They were tremendous help with last minute booking. I had a family of 3 arriving off an international flight at Heathrow and needed a meet and greet and quick transfer to Henley-on-Thames to attend a graduation the same morning. Communication was easy and they answered...More

Thank MoJenkins
Reviewed yesterday

Have used this company three times and experience deteriorated each time. On the last occasion the driver did not turn up for meet and greet for 45 minutes. He rang but dropped the call so I had to ring him back. Then tried to get...More

Thank fms33
Reviewed 3 days ago via mobile

There is a reason companies get so many 1 Star ratings, it is because they consistently let their customers down. We booked a car to pick us up from Heathrow at 7:40pm. At 6:15pm they tried to call us to say they were cancelling becuae...More

Thank pwaniazizi
Reviewed 3 days ago

You need to know that this company works very well but how they do their business is book you transfer and the put it out for bidding. All this means is that it will not be their signed vehicle that shows up to pick you...More

Thank dcoull
Reviewed 3 days ago via mobile

The booking went smooth. We arrived early however driver tracked our flight so we didnt wait too long. Driver although polite rushed us toooooooooo fast to the car park. The CAR! OMG A battered box of steel with dirty inside. Told my kids not to...More

Thank Rachel B
Reviewed 6 days ago via mobile

Booked transport to and from airport two months ago and driver confirmed day before. On day I phoned number given to check on time and was told yes driver will be there in two mins. Phoned again ten mins later to be told will get...More

1  Thank jackie h
Reviewed 1 week ago

Return transport from Cardiff suburb to Wales International Airport and back after 1 week holiday. Booking accepted and paid for in advance. Telephoned day prior to travel to say that they could not find a driver and both journeys had been cancelled! Not good enough....More

Thank Emyr J
Reviewed 1 week ago via mobile

Absolutely terrible, DO NOT USE. The driver has taken the longest route to drive me to the airport because the “system” limits your mileage route once you book. Note- you don’t actually have the option to select an alternative route. I’ve been driven all through...More

Thank Bubbly J
Reviewed 1 week ago

I booked this and then saw the negative reviews so I was a little concerned. I needn't have been. We were picked up by a great guy in a very spacious and clean estate car. He even gave us a bit of an orientation tour...More

1  Thank Barry R
Reviewed 1 week ago

Airport transfer form Heathrow: The driver was punctual at the airport, but our bags took 90 min to come through. OTS Ltd allows 60min waiting time from the time the aircraft lands, following which you have to pay 'additional waiting time' at £20/hour thereafter. The...More

Thank 676jacko
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Questions & Answers
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Andrea R
1 November 2017|
AnswerShow all 6 answers
Response from Aine M | Reviewed this property |
I’ve used OTS twice in the last year - both times a very excellent service. The first time the taxi was late due to traffic bit I had no problems contacting the office and spoke with a most respectful gentleman. Drivers were... More