Definitely worth the que and all the staff were lovely apart from one who served us at the till, once purchasing the ghost I said to my friend “oh I’m spending too much money today” to be met buy from the male member of staff are your poor? Which completely startled me! He then produced to inform me I must have grown up poor and that’s why I was talking about spending money. Kind of ruined the experience if I’m honest. The team outside entertaining the que were great just let down by one member of staff which is a shame. But if you visiting the ghosts are definitely worth a purchase!

Very busy, but that makes Christmas market in York so good. The park and ride is a must, avoids all that anguish. A really good atmosphere at anytime of the year, but Christmas is the best. If you havnt been, it def needs to be on your list, you wont be dissapointed. The only negative is that the number of Christmas stalls that are now just basically food outlets has increased quite a bit, rather than the artisan gift outlets, which is sorry to see. However, a good time will certainly be had by all.

I love this place , I have visited and brought a Christmas one a few years ago , the staff are fantastic and friendly. My son now lives in York and brought me another one for this Christmas. They are a small independent shop selling an individual item, that is very reasonable priced, yes they did have to queue, but it is so worth it. This type of shop helps make York the fantastic city it is, and is a great place for young and old.

The York Ghost Merchants is located in the Shambles which is an old street in the city of York. You cannot just walk into the shop as they limit the amount of people who are allowed in the shop. It opens at 10am and I arrived a few minutes after opening time and there was already a queue of about 15 people waiting to get in. Unfortunately my time in the city was limited so was not able to spend time queuing to have a look in a shop I may or may not buy something in so decided to give it a miss.

Waiting in the line today was made easier by the kind and informative company of Mr Cherry. He was very helpful and extremely polite, and he made us laugh the whole time we waited to get into the shop. We also met Miss Blythe, who was also extremely kind and helpful. The staff were the highlight of our experience today and we look forward to coming again very soon.

I have been going to the York Ghost Merchants for just under a year now and I love it every time. Despite the long queue, it's always a fun experience and the staff just make everything that much better! My partner and I always love having a laugh with Mr Appleyard and seeing Ms Ambrose and Mr Cherry always brightens our day. We loved it so much that we even got engaged outside the shop and each staff member couldn't be more excited over it- we will always come back here with fond memories

Really enjoyed my visit today with my husband we joined the que which took us about an hour 15, we’ll worth the wait. The staff are lovely and very happy and chirpy and interact with all the people waiting which is lovely! The shop is small but it’s amazing the ghosts wow! I went with the intention of buying one large and one small ended up with 6 large and one small haha I’ll definitely be back now we’re going to be collecting these! They’re so cool!

On our trip to York, this was the one thing I wanted to do. I was determined to get a York Ghost. We were turned away in the morning as they already had their quota for the queue and as they explained politely, it is a very cold day and they wouldn’t want us to wait around. We came back later and JUST made it to the end of the queue before they closed it for the day (2.30pm). It was estimated that it would be a 3 hour wait. This is a massive ask for children but mine wanted to go in! The staff are lovely. Very chatty and in character. The queue really did take almost 3 hours which can be difficult with children and the need for the toilet. The shop has to be seen as an experience as it is really hands on once you get inside. You are encouraged to take photos of your ghosts in a little street set up. I went with the intention of buying one maybe two ghosts… this was not the case! The only reason that I did not award 5 stars is purely because of the queuing. I understand that it is to give people the chance to browse and choose their ghost which I admit was lovely to do without the shop being packed but there was a person in there that was in there for a LONG, LONG time! This holds up the queue which makes it longer to get in. Take a hot drink, have a wee before you join, don’t have ANY other plans until you’re out and enjoy the experience!

Arrived at 8am and was third in queue (opens at 10am) and I would advise turning up early for this reason. However, with a couple of podcasts and a hot tea the wait was absolutely fine. This was in half term and the only time I could get here so I knew it would be busy. Lovely ghosts purchased. When I left the queue looked to be a couple of hours long but moving frequently.

The York Ghost Merchant is a must when visiting the city as a tourist. There will usually be a very long queue (for us it was 2.5 hours after arriving at 10:30am; only 30 minutes after the shop opened). The staff were mostly friendly and chatty during the wait. The shop itself is great and the ghosts are so well made! They’re a bit pricey for what they are but I would say it’s worth it for the experience. I think one aspect the shop could improve on would be the rules for people in the queue. Whilst stood in the queue my partner and I heard three different explanations from 3 different shop workers regarding how people could leave the queue and rejoin if someone from the party was still there. I think this is a bit unfair and caused, us as witnesses to these explanations, feeling confused by the rules of the queue. I think clarity and consensus amongst employees for the rules of leaving and rejoining the queue would help. Overall, great experience :)