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Twelve Transfers

London IG11 8BB, England
+44 20 3479 5700
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Review Highlights
Great service from Twelve!

Choose them based on online feedback for my parents arriving in London for their first visit and... read more

Reviewed yesterday
Antonia M
Good option if you need it

We used this on our last trip. Our driver was courteous and very helpful. He wasn't there when we... read more

Reviewed 2 days ago
Bgjenkins
Read all 866 reviews
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Traveller Overview
  • Excellent89%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible2%
Travellers talk about
About
London airport taxi transfers, cruise taxi transfers and much more! Twelve is not your regular taxi, minicab, shuttle, airport transfer ... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating...more
Open Now
Hours Today: 3:00 am - 11:00 pm
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Suggested duration: 1-2 hours
Contact
London IG11 8BB, England
Website
+44 20 3479 5700
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Write a ReviewReviews (866)
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All reviews
"heathrow airport"
in 38 reviews
"reliable service"
in 17 reviews
"transfer service"
in 16 reviews
"online chat"
in 13 reviews
"great communication"
in 10 reviews
"professional driver"
in 9 reviews
"comfortable car"
in 9 reviews
"london hotel"
in 13 reviews
"highly recommend this company"
in 12 reviews
"great driver"
in 10 reviews
"return journey"
in 14 reviews
"vehicle"
in 75 reviews
"cars"
in 76 reviews
"customs"
in 14 reviews
"companies"
in 12 reviews
"pounds"
in 10 reviews
"tube"
in 13 reviews
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1 - 10 of 800 reviews

Reviewed yesterday

Choose them based on online feedback for my parents arriving in London for their first visit and was not dissapointed. From booking, confirmations were received instantly with clear info as to what to expect, and how the transfer would unfold. Was in contact with support...More

Thank Antonia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago

We used this on our last trip. Our driver was courteous and very helpful. He wasn't there when we arrived at the pickup location, but in fairness we moved through passport control much quicker than I think he anticipated. Good experience and if we travel...More

Thank Bgjenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

Because of the enthusiastic customer reports here, I selected Twelve Transfers last summer to get from Heathrow to our hotel in Bloomsbury. I'm prepared to believe that the general tenor of reviews is correct, and that we just had an anomalous experience, but I would...More

Thank Thorgils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twelve L, General Manager at Twelve Transfers, responded to this reviewResponded 2 days ago

Dear Sir, Thank you for your feedback. I must express that we are somewhat surprised to see that you have only decided to leave your review the year after your actual transfer with ourselves, and not closer to the transfer itself. We are also unsure...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 4 days ago

Pros: Everything - the driver was punctual & courteous. He communicated well with us about where to meet up. He drove the correct size comfortable car. Pro tip: don’t forget to confirm your reservation by replying to their email a few days before the journey...More

Thank roobix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago via mobile

Had two 50 mile transfers with this company today. Found them through trip advisor & from initial inquiry months ago, till service delivery their office have been quick to reply to emails & have kept me informed via email or text. The drivers Ismail &...More

Thank barbara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago

I cannot say how impressed I was with this company. Absolutely first class all the way. We used them three times, airport pick, transfer to Southampton and cruise port pickup with a country side tour back to our hotel in London. Communication timely, through all...More

Thank Jim d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I've booked a pick-up at Heathrow. My flight was due to arrive at 22:55 and I thought that booking for 23:20 would give enough time to be picked. In reality, my experience of flying in at that hour (little happens at that time) is that...More

1  Thank Paulo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twelve L, General Manager at Twelve Transfers, responded to this reviewResponded 1 week ago

Hi Paulo, Thank you for the feedback provided. I am sorry to hear a delay was experienced on your recent journey and do apologies for any inconveniences created. Our goal has always been to assist our customers with a reliable service and do regret this...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Firstly, I am not for leaving negative reviews and would always attempt to remedy issues with business providers. I have sent 2 emails to Twelve Transfers and it has been 3 days and no reply. I suppose since the ride has been completed it was...More

1  Thank Pigletz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twelve L, General Manager at Twelve Transfers, responded to this reviewResponded 1 week ago

Hi Min, Please note you have been provided with an answer already, and a response was forwarded to yourself back on Monday; we are unsure why you are suggesting we did not reply to yourself when in fact we did. We must express our sincere...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Excellent service. Efficient, courteous, comfortable car, pleasant driver, very smooth transfer. Highly recommended.

Review collected in partnership with this attraction
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Good drivers and clean cars, but very rude, argumentative and unaccommodating office staff. As a long time customer, I'm very disappointed. Will not be using their services again.More

1  Thank Mandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twelve L, General Manager at Twelve Transfers, responded to this reviewResponded 1 week ago

Hi Mandy, Thank you for your feedback. Let me begin by expressing my sincere disappointment at your lack of honesty regarding this situation. Unfortunately, you processed your own booking incorrectly, which resulted in one of our drivers waiting for over 1 hour at the airport;...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Vicki N
23 April 2018|
AnswerShow all 3 answers
Response from Twelve L | Property representative |
Hi Vicki, Regarding your enquiry, please note that the price can vary depending on the exact date and time of travel, but for reference, a saloon car would be approx. £56.00. Please visit our website or email us at... More
0
Votes
973Susan
23 March 2018|
Answer
Response from Twelve L | Property representative |
Hi Susan, Regarding your enquiry, please note that we cover all UK area as long as pickup/dropoff is from the London area or from either of the London Airports. The price can vary depending on the exact date and time of... More
1
Vote
Shelley M
21 March 2018|
AnswerShow all 2 answers
Response from Twelve-Transfers | Property representative |
Hi Shelley, Regarding your enquiry, please note the price can vary depending on the exact number of passengers and luggage. For reference, a saloon car would be approx. £62.00, but please visit our website or email us at... More
0
Votes
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