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Review Highlights
Car Crash & Left To Walk To Waterloo!!!!

Well I don’t know what to write really.....,so since AL were recommended to me back in 2016 I have... read more

Reviewed yesterday
places2seeplaces2go
,
Bournemouth, United Kingdom
via mobile
Great Service but often hard to get a car quickly

Recently I've started using Addison Lee in the Central London area. When they're good their... read more

Reviewed 2 weeks ago
womblelina
,
London
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Traveller Overview
  • Excellent28%
  • Very good8%
  • Average3%
  • Poor7%
  • Terrible54%
yesterday
“Car Crash & Left To Walk To Waterloo!!!!”
2 weeks ago
“Great Service but often hard to get a car quickly”
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1 - 10 of 317 reviews
Reviewed yesterday via mobile

Well I don’t know what to write really.....,so since AL were recommended to me back in 2016 I have used them in a regular basis. I like that you can order via your App & that you know how much the journey will cost, even...More

Date of experience: January 2019
Thank places2seeplaces2go
Reviewed 1 week ago via mobile

I used this firm as I previously did two years ago at Luton airport. On that occasion I had not pre booked so used the office there and was directed to a vehicle parked outside. I was surprised therefore on this occasion to have to...More

Date of experience: January 2019
Thank HolidayFoodie4875
Reviewed 1 week ago via mobile

I pre-booked a car to collect me from doctor's surgery. I was very ill and customer services seemed to enjoy telling me I could not have a car for hours. 10.40 am Monday is hardly the busiest time

Date of experience: January 2019
Thank Pamhibb
Reviewed 1 week ago

Ordered a coach and a six seater car for transport to and from our daughter’s wedding on 4th January 2019. The coach and taxi arrived in excellent time. Drivers were patient and polite. Excellent service.

Date of experience: January 2019
Thank Berniesuffolk52
Reviewed 2 weeks ago

Recently I've started using Addison Lee in the Central London area. When they're good their excellent but on many occasions I've often struggled to get a booking in the rush hour, even though I've tried pre-booking my car the day before. The drivers are more...More

Date of experience: December 2018
Thank womblelina
Reviewed 2 weeks ago via mobile

I’ve been using Addison Lee for many years now and have to say I would recommend them to anybody . They are always on time safe reliable and very pleasant drivers

Date of experience: January 2019
Thank Robert C
Reviewed 2 weeks ago

Booked an Addison Lee taxi by phone giving all details of the visit and waiting times and confirmation was received from them by email. However, the charge quoted by the girl at their offices seemed to differ quite a lot from what the driver quoted....More

Date of experience: December 2018
1  Thank 632debjanib
Reviewed 3 weeks ago

There is a reason why this company is only rated 2.5 stars on Tripadvisor. Realistically I personally tried to leave the rating area blank so as to show 0 stars! We were picked up at Heathrow for our journey to Covent Garden as arranged by...More

Date of experience: October 2018
3  Thank SEJK2017
Reviewed 3 weeks ago via mobile

I have had my family driven around by Addison Lee a few times in my recent visit to London and have found them reliable. Their pick up spots aren’t always spot on but they will be present and get you to where you need to...More

Date of experience: December 2018
Thank Stanley A
Reviewed 4 weeks ago via mobile

I called in several times ahead of my booking as I couldn't afford to be late to my destination. I was assured by customer services that the booking was going ahead and everything was confirmed with no expected delays. On the day of the booking...More

Date of experience: December 2018
1  Thank genageo
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Questions & Answers
Ask a question
Peter_K_B_Toronto
24 April 2016|
AnswerShow all 2 answers
Response from sjjb2017 | Reviewed this property |
Exactly, assuming they bother to turn up is the main issue. Expensive, unreliable and cavalier attitude.
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