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Laura Ashley

W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
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Review Highlights
Rubbish Mattress & Poor Customer Service

I bought a Super King Queensbury mattress from Laura Ashley which was great at the start but we... read more

Reviewed 2 weeks ago
jparmar76
,
Milton Keynes, United Kingdom
Terrible customer service

I bought 3 rolls of expensive wallpaper, bought thinking i was buying a premium brand, all 3 rolls... read more

Reviewed 4 weeks ago
Daisy071085
via mobile
Read all 64 reviews
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Overview
  • Excellent1%
  • Very good1%
  • Average3%
  • Poor3%
  • Terrible92%
2 weeks ago
“Rubbish Mattress & Poor Customer Service”
4 weeks ago
“Terrible customer service”
LOCATION
W1 256 Regent Street, London W1B 3AF, England
Soho
CONTACT
Website
+44 20 7437 9760
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Reviews (64)
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1 - 10 of 61 reviews

Reviewed 2 weeks ago

I bought a Super King Queensbury mattress from Laura Ashley which was great at the start but we started to notice that it started to dip where we slept and living with it for a year I decided to call Laura Ashley Customer Services who...More

1  Thank jparmar76
Reviewed 4 weeks ago via mobile

I bought 3 rolls of expensive wallpaper, bought thinking i was buying a premium brand, all 3 rolls had defects, headoffice have been contacted via email and over the phone, refused a refund and told someone would ring me back witihin 48 hours, suprise suprise...More

Thank Daisy071085
Reviewed 13 October 2017 via mobile

I spent over £3,000 on a sofa, 2 chairs and a foot stall. Any spillage on the material results in a pink stain. It looks horrendous. Laura Ashley don't want to know. They work on the premise that customers are wrong and they are right....More

Thank JoJoSurbiton
Reviewed 9 September 2017

What an appalling company to deal with. I ordered some soft furnishings that I was told would arrive within 5 days. Over a week later and having heard nothing I contacted their so called Customer Services Department and after several days waiting for a response...More

1  Thank XTrueX
Reviewed 6 September 2017

The worst customer service I have experienced in a very long time. They put you on hold for 10 minutes, then cut you off. You call back and hear a message saying there's a queue in front of you and they shut at 6pm so...More

2  Thank jayney054
Reviewed 12 July 2017

This is the second time I have purchased furniture from the same range. Each time some of the items that have been delivered are damaged. Getting a replacement is a nightmare!

1  Thank Mrs_G_10101
Reviewed 20 March 2017

Booked design service on advise of LA in Amersham. Booked a specific person by name, on recommendation of LA in Amersham. She turned up nearly 2 hours late, consequently the time I had allocated to this ran into family arriving for visit. The design ended...More

3  Thank JJJar
Reviewed 10 March 2017 via mobile

Purchased bed from Laura Ashley mattress so bad could feel springs on top and wire all around bed Laura Ashley see a Fira inspector who said in his report it met the mattresses requirements but when asked would he sleep on it he said no....More

2  Thank Ell1963
Reviewed 9 March 2017

I would have scored zero if this was possible. I purchased a lamp last week in my local store and made a special trip to another store to source a suitable lamp shade. When I arrived home with the shade, it slipped right over the...More

3  Thank an0n777
Reviewed 8 March 2017

I bought four cushions just over a year ago. They have split at the seams and have tears in the fabric. When I contacted customer services, they simply said that the law wa that they didn't have to replace anything over a year old, even...More

5  Thank Andrew B
Nearby
Soho
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
...More
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