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Lulu Guinness

66 Ledbury Road, London W11 2AJ, England
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Iconic British Company...made in China

I've been tempted for a long time and finally purchased a Nancy in Sage..very classy. But after a... read more

Reviewed 1 week ago
DEBORAH M M
,
Worcester, United Kingdom
via mobile
Worst experience EVER!

Ive been looking at Lulu Guinness items for sometime, decided to place an order..my first order... read more

Reviewed 2 March 2018
specialk1707
via mobile
Read all 20 reviews
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  • Excellent15%
  • Very good5%
  • Average10%
  • Poor5%
  • Terrible65%
6 Dec 2017
“Poor staff knowledge”
1 week ago
“Iconic British Company...made in China ”
Closed Now
Hours
Hours Today: 10:00 am - 6:00 pm
LOCATION
66 Ledbury Road, London W11 2AJ, England
Notting Hill
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1 - 10 of 18 reviews

Reviewed 1 week ago via mobile

I've been tempted for a long time and finally purchased a Nancy in Sage..very classy. But after a handful of uses 1 of the lip logos fell off. Emptying it ready for return the label states Made in China! So whilst Lulu basks in the...More

Thank DEBORAH M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2018 via mobile

Ive been looking at Lulu Guinness items for sometime, decided to place an order..my first order (and my last!). Ordered 5 items online, all arrived fairly promptly. However to my liking, so requested a returns authorisation number etc. Received that quickly. Posted all items back...More

Thank specialk1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018

I have used the Lulu Guinness website in the past, the last time 4 years ago, and had kept my previous purchases so had never dealt with customer services. In January I ordered quite a few items from the online website. I wanted to take...More

Thank Annie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 February 2018

Like all the reviews here, the customer service is non existent. The first pair of shoes I ordered were damaged in transit so I refused to accept the delivery. This completely confused LG. I ordered a second pair before receiving a refund, that when arrived...More

Thank Valiantsat43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

I have several Lulu bags and I have to say the quality is variable. I ordered two pairs of shoes (same shoes different sizes) on line in the sale. I was a way for a couple of weeks and missed the delivery. I had always...More

Thank dreamdancer96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

I would never deal with this company ever again, they failed to deliver the items. The refund was treated as a return and not a item not received, has to dispute the payment to get a refund. DO NOT USE THIS COMPANY

1  Thank RICHCOX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2017

I purchased a Red patent leather clutch bag via a major department store as a Christmas present for my daughter, the bag had a perspex lipstick zip pull. Because of it's vibrant colour the bag is only used occasionally and when not in use it...More

1  Thank dligirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

Went to Lulu guiness store Covent Garden yesterday to have a look at the new items listed on the internet. Very surprised that staff had no idea of any new listed items. Don't they look at the website? Another customer also came in to the...More

Thank roxyrandwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2017

Great shopping experience for special women bag and more items! I adore its design! A little bit expensive but on sales season affordable

Thank lawyer933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2017

Purchased a purse from Lulu Guinness online. I do own quite a few Lulu bags some I have ordered and returned as I think the quality is variable. This purse was delivered quickly, opened to find a broken fastening, obviously hadn't been checked before sending,...More

1  Thank Judith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Notting Hill
As West London's friskiest corner, Notting Hill more
than manages to retain plenty of the same appeal
that's brought the affluent area so much worldwide
attention. In this attractive cobblestoned
neighbourhood, a delectable variety of eateries,
independent shops, galleries and street vendors offer
a delightful window into how to live the good life in
London, with each presenting visitors with an
...More
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