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Lulu Guinness

#671 of 892 Shopping in London
Open Now: 10:00 am - 6:00 pm
Open today: 10:00 am - 6:00 pm
Review Highlights

Customer service non existent. Placed an order for 620 pounds at midnight. Realised first thing the... read more

Reviewed 6 days ago
Poor service

Customer service is non-existent he's items that these people sell aren't worth it the absolutely... read more

Reviewed 24 August 2018
Tommy L
via mobile
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Traveller Overview
  • Excellent12%
  • Very good4%
  • Average8%
  • Poor4%
  • Terrible72%
6 Dec 2017
“Poor staff knowledge”
6 days ago
Open Now
Hours Today: 10:00 am - 6:00 pm
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66 Ledbury Road, London W11 2AJ, England
Notting Hill
Top Selling Tours & Activities in and around London
from USD 35.30
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from USD 36.60
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from USD 73.53
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Reviews (25)
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1 - 10 of 23 reviews
Reviewed 6 days ago

Customer service non existent. Placed an order for 620 pounds at midnight. Realised first thing the next morning the size of shoes and bag were not correct. I live in Barcelona. They replied to my email at 09.46 am in the morning. The order was...More

Thank Resort201984
Reviewed 24 August 2018 via mobile

Customer service is non-existent he's items that these people sell aren't worth it the absolutely disregard you want to receive your money beware

1  Thank Tommy L
Reviewed 13 August 2018

Buyer beware: Although their products are nice, their customer service is horrible. If you buy an item you best be sure that you want it because they do not offer refunds. They are highly irresponsible and do not bother to make sure you are happy....More

1  Thank Ilya B
Reviewed 7 August 2018

They do not deserve a rating for their online customer service. I have been emailing them for a month now and I still not had a proper response to my complaint. Now I absolutely love lulu Guinness designs but the customer service is appalling. I...More

4  Thank violetjones374
Reviewed 13 July 2018 via mobile

Awful customer service, bag made in China. Doubtful quality. Returns and refunds policy out dated and purposely complicated

2  Thank Samamage
Reviewed 17 May 2018 via mobile

I've been tempted for a long time and finally purchased a Nancy in Sage..very classy. But after a handful of uses 1 of the lip logos fell off. Emptying it ready for return the label states Made in China! So whilst Lulu basks in the...More

4  Thank DEBORAH M M
Reviewed 2 March 2018 via mobile

Ive been looking at Lulu Guinness items for sometime, decided to place an order..my first order (and my last!). Ordered 5 items online, all arrived fairly promptly. However to my liking, so requested a returns authorisation number etc. Received that quickly. Posted all items back...More

5  Thank LoveTravel810749
Reviewed 24 February 2018

I have used the Lulu Guinness website in the past, the last time 4 years ago, and had kept my previous purchases so had never dealt with customer services. In January I ordered quite a few items from the online website. I wanted to take...More

4  Thank Annie W
Reviewed 13 February 2018

Like all the reviews here, the customer service is non existent. The first pair of shoes I ordered were damaged in transit so I refused to accept the delivery. This completely confused LG. I ordered a second pair before receiving a refund, that when arrived...More

5  Thank Valiantsat43
Reviewed 20 January 2018

I have several Lulu bags and I have to say the quality is variable. I ordered two pairs of shoes (same shoes different sizes) on line in the sale. I was a way for a couple of weeks and missed the delivery. I had always...More

5  Thank dreamdancer96
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Notting Hill
As West London's friskiest corner, Notting Hill more
than manages to retain plenty of the same appeal
that's brought the affluent area so much worldwide
attention. In this attractive cobblestoned
neighbourhood, a delectable variety of eateries,
independent shops, galleries and street vendors offer
a delightful window into how to live the good life in
London, with each presenting visitors with an
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