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The East India Company

7-8 Conduit Street, London W1S 2XF, England
+44 20 3205 3395
Review Highlights
Disgusting manager - should be sacked

I would call myself a regular customer and make purchases 5+ times per annum at the Conduit store... read more

Reviewed 4 October 2017
Crawley, West Sussex
via mobile
Fantastic Shop for Teas and Chocolates

We stopped here on our last day in London. We took tube to Piccadilly Square and walked past all... read more

Reviewed 14 February 2017
Read all 41 reviews
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The East India Company's flagship store is a must-visit destination, filled with discovery of the finest foods and flavours from around the world. This enchanting gateway to rare teas, gourmet coffees, chocolates, jams, and many more luxurious food gifts connects food enthusiasts from around the world with the Company's remarkable heritage.
  • Excellent67%
  • Very good26%
  • Average0%
  • Poor0%
  • Terrible7%
13 Feb 2017
“Fantastic Shop for Teas and Chocolates”
7 Feb 2017
“Nice tea selection”
Open Now
All hours
Hours Today: 11:00 am - 5:00 am
7-8 Conduit Street, London W1S 2XF, England
7-8 Conduit Street, London W1S 2XF, England
+44 20 3205 3395
Write a ReviewReviews (41)
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1 - 10 of 23 reviews

Reviewed 4 October 2017 via mobile

I would call myself a regular customer and make purchases 5+ times per annum at the Conduit store and Harrods but not after the disgusting treatment today by someone who I presume feels he owns the store. I entered the store and tasted one of...More

1  Thank jabdool
Management response:Responded 9 October 2017

Dear Jabdool, Thank you for taking the time to share your feedback and apologies for your recent experience. We do take all feedback, whether negative or positive, very seriously, and want to assure you that we are investigating the issues you have bought to our...More

Reviewed 14 February 2017

We stopped here on our last day in London. We took tube to Piccadilly Square and walked past all the designer shops a 5-10 minute walk. We were greeted with a lovely, quaint store that really makes you forget the bustle of the city. There...More

1  Thank SavyTravlerWA
Reviewed 8 February 2017

You can enjoy wide variety of tea with good quality. Staff are there to help you, so don't hesitate to ask them questions and advices.

Thank tkame
Reviewed 18 September 2016 via mobile

Nice tea outlet Very nice with service indoor & outdoor I like the Assam tea here Bought some and drink in Pricey With a friendly staff

2  Thank bnghanem
Reviewed 27 July 2016 via mobile

Had to buy something here to satisfy my inner history nerd. Not as expensive as expected. Cool gift ideas.

Thank StevenPJ
Reviewed 30 June 2016

One is not only spoilt for choice in this elegant shop, one can taste various offeris (teas, chocolate creations, cheese biscuits) before making purchases. Service is warm and helpful. Furthermore, packaging makes the souvenir items wonderful presents to family members and friends or colleagues. The...More

Thank YubaPrincess
Reviewed 15 October 2015

As per another review, the store manager is unwelcoming and downright rude. I recommend going to Harrods for your gift shopping (as I did). I set aside a whole work lunch break to go browse the lovely teas and treats during my business trip. After...More

7  Thank Courtney B
Reviewed 24 September 2015

In a quiet square within a short walk of Picadilly and Pall Mall. Absolute elegance and comfortable rooms. One does not need to wear a tie and jacket to go back and forth to your rooms and the street, but you do for using the...More

Thank Michael K
Reviewed 30 March 2015 via mobile

So glad I stopped here. The service was great and they had some wonderful samples. A great selection of teas, herbal teas and high quality treats. I purchased several tea blends and the chocolate covered ginger. The sales girl was very helpful and friendly. I...More

1  Thank 64familyfun
Reviewed 15 February 2015

This is a nice store which would only worth a visit if they fired their store manager. I've never experienced such atrocious customer service in my entire life. I witnessed him accosting at a perfectly nice group of people today just because they were in...More

19  Thank Kirsty R
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
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