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Urban Outfitters

Neighbourhood: Earls Court
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Address: Kensington High St., London, England
10:00 - 21:00
Open now
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Sun 11:00 - 19:00
Mon - Sat 10:00 - 21:00

TripAdvisor Reviewer Highlights

Read all 37 reviews
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  • 28
Avoid Urban Outfitters!!!!

I spent 2 days trying to place an order - everything on the website was supposedly out of stock - even the oddest sizes and products labelled "new in". Then the site constantly... read more

1 of 5 bubblesReviewed 28 November 2016
Bob S
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37 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 28 November 2016

I spent 2 days trying to place an order - everything on the website was supposedly out of stock - even the oddest sizes and products labelled "new in". Then the site constantly forgets my password so have to request a new one each time (4 times now). No telephone number and when I tried to send a help request... More 

Thank Bob S
London, United Kingdom
Level Contributor
44 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 6 November 2016 via mobile

Urban outfitters Oxford street - the one near Bond Street- whilst picking up a gift - queue to pay over 10 people queuing - 1 person serving- very slowly. Midday on a Saturday !!! For example the one person on the tills spending ages on a non working Walkie talkie Not trying to get extra staff to serve but something... More 

1 Thank bunny98765
London, United Kingdom
Level Contributor
164 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
1 of 5 bubbles Reviewed 20 September 2016 via mobile

I ordered two big orders and they messed both up. One thy delivered half a dress and the other they sent a completely different order. When I called up to complain no one cared or helped me. I was spending a lot of money. They also refused to deliver on order because of my credit card that I had already... More 

Thank brittany s
1 review
1 of 5 bubbles Reviewed 15 September 2016

First and last time using Urban Outfitter's online service. I'm a UK resident but at the time I was ordering I was abroad. So I go to order a jacket that was in the sale and it was at a very good price and I had been following it for a long time. Every time I ordered, I received an... More 

Thank Molly W
1 review
1 of 5 bubbles Reviewed 6 September 2016

Paid 36 £ for underwear that should have costed 20 £ because of an error made by the cassier. When i noticed it at home when I looked at the receipt, I contacted them right away but they didn't want to help me.

Thank Svante B
Surrey, United Kingdom
1 review
1 of 5 bubbles Reviewed 8 August 2016 via mobile

I have never written a review on anything however I feel so annoyed that I have to. I made a online order in a bit of a rush. I made the order and upon receiving the receipt on email realise it going to a wrong address (my fault, I accept) I call urban outfitter to have some guy keep quoting... More 

Thank JD4922
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 2 August 2016 via mobile

Email customer services to ask if I could return 2 items for my daughter 2days late explains that our family has been going through a difficult time and it was an oversight on my behalf that the parcel was late. They replied saying I could not return them because it was late return . Company policy so I email them... More 

Thank airlings
Level Contributor
86 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
1 of 5 bubbles Reviewed 2 August 2016 via mobile

Ordered an item in-store for home delivery in time for a holiday a week away. Ordered Friday, assured "next day delivery" by Tues at the latest. Received email Sat advising 4-5 day delivery, so called to confirm everything was OK with the order and that it would definitely arrive by Tues. Was told everything was fine and to wait. Tues,... More 

Thank ShionaMac
1 review
1 of 5 bubbles Reviewed 28 July 2016

Waiting for refund of £90. Urban Outfitters admit they have received items but after numerous calls 08453301288 /emails they say they are having problems with their Payment Provider. Taking to small claims court .Urban Outfitters address: 1 Spire Road, Ruston, Northhamptonshire NN100FN Terrible service Will never purchase from these again!!

Thank skylight11
Level Contributor
24 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 26 July 2016

If i had read the reviews online before i wouldn't have been in this situation. I returned goods at the shop and never received the refund, many calls later and many different lies i still have no refund. Its over 4 weeks and there is no end in sight.

Thank HettaLincolnshire

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