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Urban Outfitters

#695 of 917 Shopping in London
Closed Now: 10:00 am - 9:00 pm
Open today: 10:00 am - 9:00 pm
Review Highlights

I ordered chairs for my apartment from Urban Outfitters online. When I got them they didn't work so... read more

Reviewed 29 January 2019
Megan O
Dont buy from Urban Outfitters online

Dreadful service! I ordered a radio (£100) from UO on Dec 13th for Xmas. I got nothing. I have... read more

Reviewed 9 January 2019
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  • Excellent5%
  • Very good9%
  • Average6%
  • Poor0%
  • Terrible80%
28 Jan 2019
“Still No Refund. UNACCEPTABLE”
8 Jan 2019
“Dont buy from Urban Outfitters online”
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Hours Today: 10:00 am - 9:00 pm
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Kensington High St., London, England
Earls Court
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1 - 10 of 58 reviews
Reviewed 29 January 2019

I ordered chairs for my apartment from Urban Outfitters online. When I got them they didn't work so I reached out to customer service and they said to package them back up and they would be picked up. There is no option to return in...More

Date of experience: December 2018
1  Thank Megan O
Reviewed 9 January 2019

Dreadful service! I ordered a radio (£100) from UO on Dec 13th for Xmas. I got nothing. I have complained on twitter and have been told twice that they had no stock and had to reorder my radio. This i understand. Very very annoying and...More

Date of experience: December 2018
Thank BethSussex
Reviewed 22 November 2018

I made a purchase on the 4th October 2018,i haven't received the item or my money back and no reply to email,avoid!!!

Date of experience: October 2018
Thank sofiarock
Reviewed 19 October 2018 via mobile

Honestly the worst place to shop especially online. I ordered in advance to receive for specific date and they shipped it to the wrong facility TWICE!! It took about week before Anyone could really help To make a long story short I never got my...More

Date of experience: August 2018
2  Thank Passenger825813
Reviewed 11 October 2018 via mobile

I ordered a crosley record player that my wife really wanted for our anniversary that showed in stock and paid for 2day shipping since I was going to be out of town for business on out actual anniversary date. Order showed that it would arrive...More

Date of experience: October 2018
4  Thank U9495BNpeter
Reviewed 18 September 2018

Urban Outfitters gives you a shipment arrive date but it means nothing. Warehouse doesn't work on weekends and also takes several days to process before it even ships which they don't state. They do not state "expected arrive date between x - x", instead they...More

Date of experience: September 2018
1  Thank Nancy C
Reviewed 4 September 2018

I think it is really important that we vote with our feet. These companies hide themselves away behind an on line wall and it is impossible to speak to anyone when your delivery does not turn up. This has happened to me on a regular...More

Date of experience: September 2018
1  Thank 443fiona
Reviewed 10 August 2018

bad management. unethical. defective item sent and won't return or replace!! buyer beware. i'm reporting them as well.

Date of experience: August 2018
2  Thank ringo a
Reviewed 31 July 2018

Have never been more annoyed . After waiting for a month (when international orders are suppose to be 1-2 weeks according to their site) plus a $30 international shipping fee I was disappointed to find out that the wrong item was shipped. I e-mailed their...More

Date of experience: July 2018
3  Thank Catherine G
Reviewed 12 July 2018

Literally the WORST customer service ever. I keep telling you guys I don't live in the US and cannot call as it's very expensive. But 6 emails with you guys later, you're STILL telling me to call, it's like no one is reading my emails...More

Date of experience: May 2018
2  Thank nunv
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