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Lock & Co. Hatters

London, England
+44 20 7930 8874
Website
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Review Highlights
Undoubtedly the best hat shop in London, possibly the world

I first heard of this shop during a tour of Mayfair, where the guide announced it as 'the finest... read more

Reviewed 30 June 2017
Paul S
Top Hat

I waited since dinosaurs roamed the earth to get myself a Homburg from Lock and Co. It cost me more... read more

Reviewed 29 May 2017
Donald R
,
Waynesboro, Virginia
Read all 31 reviews
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Find a custom-made hat and up-scale accessories at this fine specialty shop.
  • Excellent63%
  • Very good9%
  • Average0%
  • Poor12%
  • Terrible16%
30 Jun 2017
“Undoubtedly the best hat shop in London, possibly the world”
28 May 2017
“Top Hat”
Open Now
All hours
Hours Today: 09:00 - 17:30
LOCATION
London, England
St. James's
CONTACT
Website
+44 20 7930 8874
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Reviews (31)
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1 - 10 of 30 reviews

Reviewed 30 June 2017

I first heard of this shop during a tour of Mayfair, where the guide announced it as 'the finest and oldest hat shop in London and well worth a visit'. I have to admit that it isn't a disappointment to visit this shop, the service...More

Thank Paul S
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 3 July 2017

Dear Paul Thank you so much for your kind words and taking the time to share your thoughts. It is always fantastic to hear that people enjoy their visit to Locks. We try each and every time to make every visit memorable and I'm glad...More

Reviewed 29 May 2017

I waited since dinosaurs roamed the earth to get myself a Homburg from Lock and Co. It cost me more than my car and it is worth every penny. I love it. The quality is simply peerless. It is huge, as I have a big...More

Thank Donald R
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 31 May 2017

Dear Donald Thank you for taking the time to comment on your visit. I'm so pleased you love your new Homburg. It truly is a great hat! Don't forget we are always here to offer advice on your hat and if you are passing we...More

Reviewed 20 May 2017

Lock & Co has been in St.James for longer than any other hat shop in the world. The family run company was established in 1676 and it is decidedly old fashioned in the sense that it provides a traditional service of personal fitting and advice....More

Thank Mark D
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 22 May 2017

Dear Mark Thank you for taking the time to leave your thoughts. I am very happy that you enjoyed your visit to Lock & Co! It's always good to hear when our customers have had a memorable experience. I hope that it won't be too...More

Reviewed 13 May 2017 via mobile

Sadly this is a spot that is both overpriced and lacks customer service skills. I go to London 5-6 times a year and know the city and its merchants quite well. Lock and Hatter failed to meet even my most basic expectations. I was ignored...More

Thank Douglas A
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 15 May 2017

Dear Sir, Thank you for taking the time to leave your thoughts. At Lock's we always strive to ensure that all customers have a memorable experience. If this was not the case on your visit then please accept my apologies. You may, of course, contact...More

Reviewed 26 March 2017 via mobile

I would recommend a trip to this store while visiting London. The staff were very knowledgeable and friendly. It was a neat experience overall.

Thank Macy C
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 15 May 2017

Dear Macy It always nice to know that our customers enjoy their visits to Locks. We hope to see you again! Regards Michael Hagon Retail Manager

Reviewed 7 February 2017

I needed a straw sun hat for my unfeasibly large head and was so pampered and pleased by the most helpful lady that I am still smiling from the lovely experience! We were offered a visit to the hat museum which was actually the hi-light...More

Thank the finlays f
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 8 March 2017

Dear Finlays F Thank you for your kind review. I am very happy that you enjoyed your visit! we always strive to provide a memorable experience. I look forward to your next visit. Best Regards.

Reviewed 18 January 2017

I ordered a size 57 Vienna Fedora online and when the hat arrived I realized it was too late. I immediately returned it and applied for an exchange with a size 56. The hat was on sale so I asked customer service to save a...More

Thank Claudio O
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 18 January 2017

Dear Claudio Thank you for taking the time to leave a review. I am sorry to hear about your online order experience. Unfortunately, the sale has proved very popular and as the website transacts 24 hours a day globally hats are always selling. Due to...More

Reviewed 5 January 2017 via mobile

Elegant & gentlemanly place with qualified staff, were you can find the real gentelman's hats ready to wear or custom tailored for you - the Place of tailored hats.

Thank SebastianLiviuCiorba
LockHatters, Manager at Lock & Co. Hatters, responded to this reviewResponded 8 March 2017

Dear Sebastian Thank you for your kind words. I am glad that you enjoyed your visit to Locks! We look forward to welcoming you again! Regards

Reviewed 13 November 2016 via mobile

A beautiful hat shop going back for decades . All hand made . Go have a look and a warm welcome from the owners . If you ask about the price you probably can't afford it!

Thank Gidons51
Reviewed 20 July 2016

Have ( up to now ) added 4 hats from Lock to my collection using their online service Hats are perfect and fit spot on. Have 2 caps, a trilby and just taken delivery of a traditional homburg..with my initials added to the internal leather...More

Thank Michael S
Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
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