We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Liverpool John Lennon Airport Information Desk

Review Highlights
In transit

Our first time to Liverpool Airport. The price of drink and food is very high and only average... read more

Reviewed 1 week ago
London, United Kingdom
via mobile
Zero autism awareness. Rude staff!

Shocked when I was asked to leave special assistant when I’d pre booked two special... read more

Reviewed yesterday
via mobile
Read all 236 reviews
All photos (92)
Full view
Traveller Overview
  • Excellent26%
  • Very good13%
  • Average14%
  • Poor11%
  • Terrible36%
Travellers talk about
the friendly and knowledgable team can assist with accommodation bookings Onward travel information and bookings local tours and attraction bookings great range of Liverpool merchandise and much more open 7 days a week, 08:00 - 18:00
Suggested duration: < 1 hour
South Terminal Speke Hall Avenue, Liverpool L24 1YD, England
+44 151 233 2008
Top Selling Tours & Activities in and around Liverpool
from USD 22.10
More Info
from USD 22.68
More Info
from USD 26.80
More Info
from USD 28.80
More Info
Reviews (236)
Filter reviews
229 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews small airport terminal building airport staff restricted mobility wh smith usual shops from manchester food outlets multi storey toilet facilities ryanair airside ian
Updating list...
1 - 10 of 229 reviews
Reviewed yesterday via mobile

Shocked when I was asked to leave special assistant when I’d pre booked two special assistants. Staff were rude and unpleasant! Spoke over the top of customers and gave zero effort. Emailed complaining and had no feedback! Will fly to Manchester and train it to...More

Thank KatieMac89
Reviewed 2 days ago

LJLA is a great airport to travel through. Staff are friendly and helpful. So easy and very quick to get from checking in, to being in the departure lounge. Security staff are thorough whith their searching, but also quick. Frankie & Benny's or Joe's coffe...More

Thank Sugarpuff1961
Reviewed 1 week ago via mobile

Our first time to Liverpool Airport. The price of drink and food is very high and only average. Meal Deals are on offer in Smith’s and Boots. Two halves of lager. £7-10. Chicken burger and chips £16. There is not much seating other than in...More

Thank Enzo652
Reviewed 1 week ago via mobile

booked liverpool lounge for thursday 4th as we always use the manchester one and have never had a problem, well what a disappointment nothing at all like manchester. at to wait at bar for drinks cause the was always a que food wasn’t replenished regular...More

Thank kidswick
Reviewed 1 week ago via mobile

After paying for the lounge then reading the reviews I wasn't expecting it to be as nice as it was there was mac n cheese pasta or chilli con carne to choose from also soup plus plenty of cold snacks and the alcohol was named...More

1  Thank Louise D
Reviewed 1 week ago via mobile

Collected our daughter and her boyfriend from the airport. No problems, found a disabled bay took our blue badge to the kiosk. Got our ticket , away in 20 minutes and no parking charge. Excellent.

Thank graham198
Reviewed 2 weeks ago via mobile

Apparently recently refurbished but more like a canteen. 3 staff trying to do everything. Difficult to get a drink when no staff at bar ! Managed one G+T and that wasn't even served nicely. Bits of food on server , looked like scraps of leftovers....More

Thank ruthy56
Reviewed 2 weeks ago via mobile

It’s not the best airport and the staff a little grumpy. I will be using Manchester for any further business trips to the North West. A better experience and selection of flights.

Thank davefromlondon2018
Reviewed 2 weeks ago

(Since there is no specific feedback site for the Aspire Lounge I've added it here) We used the "refurbished" Aspire lounge at Liverpool last week & found it to be more like a cafe/canteen rather than a comfortable lounge. The tables for 2 were squashed...More

2  Thank TheDogsDooDahs
Reviewed 3 weeks ago via mobile

My daughter and myself stayed here again for one night on 17.9. 18 as my daughter was due to attend hospital again to have bandages removed from previous surgeries. Another great night. Spacious, clean room. It's handy to the airport which is fantastic. Hotel seemed...More

Thank nicolahG3009GU
View more reviews
Nearby HotelsSee all 98 nearby hotels
Hampton by Hilton Liverpool/John Lennon Airport
2,646 reviews
.44 km away
Premier Inn Liverpool John Lennon Airport Hotel
1,655 reviews
.72 km away
Travelodge Liverpool John Lennon Airport
196 reviews
1.34 km away
Crowne Plaza Liverpool - John Lennon Airport
1,473 reviews
1.82 km away
Nearby RestaurantsSee all 1,955 nearby restaurants
The Stable Tea Room - Speke Hall
48 reviews
.72 km away
Home Farm Restaurant
35 reviews
.72 km away
36 reviews
.80 km away
Dobbies Garden Centre Liverpool
363 reviews
1.39 km away
Nearby AttractionsSee all 665 nearby attractions
20 Forthlin Road - McCartney Home
931 reviews
4.46 km away
Speke Hall
1,232 reviews
.91 km away
Speke Hall Liverpool
228 reviews
2.06 km away
St. Peter's Church
78 reviews
4.43 km away
Questions & Answers
Ask a question
6 June 2018|
AnswerShow all 6 answers
Response from X9576VBkarenm | Reviewed this property |
Departures are upstairs but sorry I didn’t see any smoking areas.
16 May 2018|
AnswerShow all 6 answers
Response from timmm_11 | Reviewed this property |
If she needs a meal, I would recommend not to use the lounge and just buy a meal at one of the restaurants there.
Robert M
11 March 2018|
AnswerShow all 2 answers
Response from Teyrn | Reviewed this property |
Seemed to be a few car hire desks