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Walked into the bar, i am of asian background the guy at the bar said i can not serve you today and asked me to leave. For no reason did not have any drinks no trouble and just walked in he Is Racist i did...More
decided to pop in here for a drink after some shopping at the TESCOS store nearby. Big mistake as it seemed like a brothel with some middle-aged women with skirts like curtain pelmets showing all they have right next to us bending over and being...More
First visit - and last! Waited 40 mins for meal to arrive and it was cold and unappetising. Hunters Chicken, very little barbecue sauce, chicken cold and chewy. Chips appeared to have been standing for some time as cold and hard.
Staff were unhelpful upon...More
Went for a lunch here in-between shopping on a Sunday. None of the table menus mentioned a presence of a traditional Sunday lunch. I ordered two mains from the main menu. The female waitress first greeted us by placing the cutlery and condiments on the...More
Date of experience: October 2017
Thank PAUL J
keepers l, Manager at Keepers Lodge, responded to this reviewResponded 31 October 2017
hi im sorry that your meal wasn't to your satisfaction. we try and ensure that checkbacks are done on every table and will be retraining the staff on this. we hope to see you again very soon and your experience of the keepers lodge will...More
Ordered a burger and chips. First I noticed that the chips were practically raw. When I told the staff the chips were under-done, I was asked, and I quote: "what do you mean?"
I asked the lady if she would take them back to be...More
Amazing service. Very friendly staff. Food was fantastic. The management and staff were very understanding of my daughter who has autism as she is very funny with food and don't like loud place but they got us a quite area so we could enjoy our...More
terrible service, terrible food, terrible beer - when I went to complain I got an argument. not what I call customer service but I will not blame the staff as the management are responsible for the level of service. obviously they are totally out of...More
Date of experience: June 2017
keepers l, Manager at Keepers Lodge, responded to this reviewResponded 2 July 2017
im sorry that you felt that your visit wasn't good enough for you and you felt you were treated badly as a result of your complaint. if you would like to come in and talk to me in regards to this matter I will...More