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Waterfront Spa

Waterloo Crescent | BEST WESTERN PLUS Dover Marina Hotel & Spa, Dover CT17 9BP, England
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Review Highlights
STAFF WERE UNFRIENDLY AND RUDE

When we were suppose to get our massage they mistakenly put us in separate rooms rather than a... read more

Reviewed 25 April 2018
faith r
Would recommend!

Friend and I came along to check out the newly renovated facilities and had a great time! Lovely... read more

Reviewed 5 April 2018
vickicv1
,
kent
via mobile
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Overview
  • Excellent26%
  • Very good25%
  • Average16%
  • Poor8%
  • Terrible25%
26 Sep 2017
“Mmmmm”
24 Apr 2018
“STAFF WERE UNFRIENDLY AND RUDE”
LOCATION
Waterloo Crescent | BEST WESTERN PLUS Dover Marina Hotel & Spa, Dover CT17 9BP, England
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1 - 10 of 12 reviews

Reviewed 25 April 2018

When we were suppose to get our massage they mistakenly put us in separate rooms rather than a couple's room. When we mentioned it, they told us if we change to a couple's room then we will only have 30mins massage though we booked 1...More

Thank faith r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Friend and I came along to check out the newly renovated facilities and had a great time! Lovely massages and pedicure by Katie! Spa areas are clean and comfortable. We had a lovely 2 course lunch in the restaurant. Food was hot & tasty! We...More

Thank vickicv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Booked an overnight couple's break at the Dover Marina hotel, which included a 30mins treatment each. The Waterfront spa is newly refurbished from mid Feb and we enjoyed wonderful massages and the spa facilities. The changing area was clean. Enjoyed the steam room, sauna and...More

Thank hellobayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 February 2018 via mobile

My girlfriend booked a spa day for her and a friend. It was terrible - the staff couldn't find the booking, were completely disorganised, had no robes available (!), food was poor and service pretty terrible. So much so that she wrote to complain and...More

Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

Booked in for a spa day and lunch on sept 24th. Spa treatments atmosphere and staff were very good. The package also included lunch and this is were it fell down. Lunch was booked for 12 we were on time shoved into a back room...More

Thank alastair1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2017

I visited the spa as a Groupon offer with friends. I agree with some of the other comments, this isn't a spa...There are treatment rooms and a lovely waiting/relaxation room. The only problem I could find with the relaxation room was the size, as a...More

Thank perilouspea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2016 via mobile

Booked a Groupon deal for spa and afternoon tea with a mini treatment. Very poor indeed. The spa area is in the basement which consists of a waiting room a gym and the treatment rooms. The mini treatment was fine but the surroundings were dank...More

Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2016 via mobile

My daughter and I visited today, 15/03/16 for a spa/afternoon tea treat from Groupon. On arrival, I was given a Parking permit for my car and shown where to park. Very pleased with that, as we planned to stay longer than the free or paid...More

Thank ladybird659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2015 via mobile

I visited the Waterfront Spa today with my daughter 8/2/15 we were supposed to visit last week but it was cancelled the afternoon before as a therapist was ill . It was a Christmas present from my daughter ,she had bought it from Groupon ...we...More

5  Thank Debby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

Thought we'd try out this recently refurbished spa for a friends 50th. There seems to be a little confusion re the parking arrangements (we found out the hotel would give you free parking in DeBradlei carpark after we'd paid!) but couldn't fault the spa or...More

1  Thank MrsBSandwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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