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Review Highlights
Unclean 😞

The stairs down from the members changing area to the pool are always filthy so despite showering... read more

Reviewed 29 July 2018
Caroline B
via mobile
Diabolical communication

I don’t know how this leisure centre is actually functioning! Their ability to communicate is less... read more

Reviewed yesterday
Neil S
via mobile
Read all 30 reviews
4
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Traveller Overview
  • Excellent10%
  • Very good30%
  • Average6%
  • Poor16%
  • Terrible38%
29 Jul 2018
“Unclean ”
yesterday
“Diabolical communication ”
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Contact
Twyford Avenue | Alexandra Park, Portsmouth PO2 9QA, England
Website
+44 23 9320 0401
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Top Selling Tours & Activities in and around Portsmouth
from USD 42.70
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from USD 13.20
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from USD 45.40
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Reviews (30)
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1 - 10 of 30 reviews
Reviewed yesterday via mobile

I don’t know how this leisure centre is actually functioning! Their ability to communicate is less than useless! The website is rarely functional and trying to book classes online is always an issue and as for attempting to phone is concerned- it always takes at...More

Thank Neil S
Reviewed 2 weeks ago via mobile

So I’ve been a member here for 3 years. Since the change to bhliveactive I find it increasingly more difficult to lane swim. Availability is much more limited. I concidered this the best pool in Portsmouth but now I am thinking to cancel my swim...More

Thank Freckle79
Reviewed 3 weeks ago via mobile

First visit with my two young children.. had a quick snack in the cafe on arrival..friendly staff and enjoyed a fresh sandwich. The changing rooms could be a bit cleaner.. but the signs politely asking visitors not to wear outdoor footwear through the changing rooms...More

Thank Hannah L
Reviewed 3 weeks ago

Helpful staff, safe environment and plenty of activities to participate in from diving upwards to much to do on the water

Thank saunderslizzie
Reviewed 9 August 2018 via mobile

Great gym, always busy. New structure gives members/clients varying options and wide variety of equipment. The classes I've attended are amazing all the trainers generate energy and keep you focused. There are running tracks outside badminton courts in the centre and even rooms where you...More

Thank Felicty G
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 5 weeks ago

Thanks for your super review and I am so pleased you think the gym at Mountbatten is great. I am also delighted you like our pricing options, think the classes are amazing, trainers motivating and have even checked out our new clip ‘n climb facility....More

Reviewed 31 July 2018 via mobile

I have been a member of the gym for around 7 years. Things were getting a bit tired and I looked forward to the recent refurbishment. But post “refurb” the state of the changing rooms and the facilities in the gym has never been worse....More

3  Thank andrewdeans3
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 9 August 2018

Thank you for your review although I am really sorry to read your comments. Regarding the shower area, I agree there is still some additional work to be done and we, as the venue operators, are liaising with our partners, Portsmouth City Council to get...More

Reviewed 29 July 2018 via mobile

The stairs down from the members changing area to the pool are always filthy so despite showering poolside you’re still likely to transfer the dirt to the pool. The showers only stay on for a few seconds at a time so you’re constantly restarting the...More

1  Thank Caroline B
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 8 August 2018

Hello Caroline, thank you for posting a review and I am glad you think Mountbatten has some good facilities. I am really sorry though to read your other comments and these will be raised with the team to see where improvements can be made. A....More

Reviewed 19 July 2018

Please do not join this place. They simply do not care. The mens changing rooms were recently closed for refurb, in actuality, they just changed the flooring. They did not bother doing anything about the depth of mould and filth that lines the walls, ceiling...More

1  Thank Shareef86
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 27 July 2018

Thank you for posting a review although I am very sorry to read your comments. Please can you email me at anthony.richards@bhlive.org.uk with your contact details and I’ll get in touch to go through your feedback. I can also look into the points you have...More

Reviewed 17 July 2018 via mobile

I took my grandchildren, aged three and nine, for a swim. The eldest ( a fairly good swimmer) was keen to swim in the main pool. I was advised that I couldn’t take the little one in that pool as only the deep end was...More

1  Thank OnAir564424
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 27 July 2018

Thank you for your 5* review and fantastic comments about our lifeguard. This will be shared with the team and we look forward to welcoming you back to the centre soon. A. Richards, Operations Manager

Reviewed 11 July 2018

Today I came to the restaurant at the Mountbatten Centre with my Daughter and we ordered scampi chips and peas after I had paid I was told they had no peas.... Salad added instead! When I bit into my scampi I found that it was...More

2  Thank _nvscott1
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 27 July 2018

Thank you for taking the time to leave a review about your recent experience. I am sorry to read through that you didn’t enjoy the meal and your feedback could've been handled better. If you are open to discussing your visit with us, please can...More

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Questions & Answers
Ask a question
Phillip-198
17 March 2017|
Answer
Response from BHLive | Property representative |
Hi, there is a car park and it is free for customers to use.
0
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