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Forest Cycle Hire Ltd-Day Bike Tours

Exeter, United Kingdom
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Forest Cycle Hire Ltd-Day Bike Tours
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Alice M wrote a review Oct. 2020
2 contributions
The team at Forest Cycle are efficient and friendly but most important the bikes are fantastic and well maintained so we were able to have a great adventure in a glorious setting.
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Date of experience: October 2020
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robynexeter wrote a review Feb. 2020
exeter26 contributions9 helpful votes
We hired as a large group of family and friends. The children ranged from 8 to 16. What a fantastic day, everyone had a great time. I cannot fault the friendly service or the quality of the bikes. One of our group made use of the range of electric bikes (the centre also has a range of trikes and low-down easy rider bikes). Nothing was too much trouble for the staff including providing us with advice on which trails were best for different members of the group. The scenery was breathtaking. So, for a fun, family day out, and an excellent way of getting those teenagers to join in too. We would highly recommend and will be back 👍
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Date of experience: February 2020
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Stewy76 wrote a review Jan. 2020
1 contribution
Arrived today with my son and some friends. No sooner had I unloaded his bike we were in the need of assistance after a pedal decided to detach itself from the crank. Decided to try the bike shop for assistance, my faith in humanity restored. What a helpful guy/team. Nothing in it for them, but they could not do enough to get us back track. Not only did they fix the cross threaded pedal (short term), they insisted we return after a short trail ride to make sure it was still holding together. Thanks to them we had a blast, opposed to a wasted 50 mile trip. There are good people still out there!!!!
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Date of experience: January 2020
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PeteJT12345 wrote a review Jan. 2020
Exeter, United Kingdom5 contributions
Just read previous review - hilarious! I’ve hired from here several times and had my family’s bikes serviced/fixed loads of times - sometimes free of charge! The bikes and staff are fantastic - nothing is too much trouble for them.
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Date of experience: January 2020
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Shane wrote a review Jan. 2020
Port St Johns, South Africa3 contributions
Faluty, unprepared or broken bikes provided (resulting in harm n us walking) when reported. We where met with false allegations from 1 staff member how last told false tailes amongst the group and other staff members.
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Date of experience: January 2020
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Response from ForestCycleHireLtd, Manager at Forest Cycle Hire Ltd-Day Bike Tours
Responded 6 Jan. 2020
A customer displaying aggressive behaviour in front of staff and customers demanded a refund for a hire after several hours of use. The trike in question is regularly serviced and was checked before hire and immediately after and found to be in perfect working order. Two members of the same group returned and were also aggressive to staff. They were politely asked to leave and hire elsewhere in future. We, like most businesses, have a zero tolerance to threatening or abusive behaviour towards members of staff in the workplace and policies are in place to deal with this accordingly. One member of the group asked us if we would be pressing charges so clearly they were aware their behaviour was unacceptable. Very surprised to see this comment as the service provided was faultless.
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