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This is such a lovely shop, and beautiful pieces of jewellery. I have visited for the past couple of years whilst on holiday in Cornwall, and always purchase a present or two! The items are well made and I have had no problems at all....More
Make a point of visiting this shop every year when I’m on holiday. Love the uniqueness of the designs and how beautiful all of the jewellery is, as well as the quality being of a really high standard. Customer service is incredible; very personable and...More
Purchased items on few occasions on holiday
Fault on loop earings pin detached
Been in today met a lady who told me to go to the coop to get them repaired . Wouldn't exchange because I didn't have my receipt. Terrible customer service
1 Thank Deborah A
Ruth N, Owner at Pure Silver Design, responded to this reviewResponded 30 July 2018
We're sorry that you're not happy with advice to have the item repaired. The hoop earrings were purchased a year ago, had no receipt and no packaging. The staff in question is always polite to customers and I'm sure she would have been with you...More
I had bought a set of jewellery as a gift from a lovely lady with great customer service, however, when trying to return said gift I experienced a different side to the company. Firstly, you cannot get a refund. The reason for this, I was...More
1 Thank drhill-plym
Ruth N, Owner at Pure Silver Design, responded to this reviewResponded 26 January 2018
Our returns policy is very clear in stating that we offer an exchange or a credit note, for any unworn item, up to 28 days on production of a valid receipt. Earrings are exempt from this policy as they pass through the skin. This is...More
There were lots of unique and interesting designs to be found in this jewellers.
Some really beautiful pieces.
It was my birthday and I brought some really wonderful earrings here, so much choice.
The lady in the shop was very helpful and friendly.
It is not often that I am drawn to enter a jewellery shop but the interesting designs in the window drew me in and I was pleasantly surprised to find some even nicer things inside. I have spotted something I like? Just need to revisit...More
My wife and I visited Pure Silver Design in St Ives and she saw a ring that she liked. Unfortunately, they did not have the correct size. A couple of days later she found the ring that she wanted in their Truro shop. When we...More