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Schiphol Experience
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Traveller Overview
  • Excellent24%
  • Very good30%
  • Average17%
  • Poor16%
  • Terrible13%
Travellers talk about
“nice tour”(2 reviews)
“baggage”(3 reviews)
“airport”(29 reviews)
About
Let us take you behind the scenes of the biggest airport of the Netherlands. The Schiphol Experience is a bus tour that shows you all the secrets of the airport. How does the fire department operate? What does a hangar look like from up close? What...more
Contact
Vertrekpassage 259 | The bus departs from platform 15 outside of Schiphol Plaza. The driver picks everyone up from the check-in counter., 1118 AW Schiphol, The Netherlands
Website
+31 20 530 1090
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Reviews (236)
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1 - 10 of 46 reviews
Reviewed 18 June 2018

It’s a big airport, takes ages to get to your next flight if you have a connection so leave at least an hour in between flights. Not much of a bus tour, just drives round airport.More

Thank SaraLovesTravel
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 18 June 2018

Dear SaraLovesTravel, Thank you for your review. We are sorry to hear you have mixed feelings regarding the Schiphol Behind the Scenes Tour, we will take your feedback into account to try and improve our products. Did you know that Schiphol Airport is an important...More

Reviewed 9 May 2018

Being an aviation enthusiast I was looking forward to this Behind the Scenes tour and expected to see some real "behind the scenes" action :( What we got during the one hour bus tour was a static "front scene" tour where the bus took mostly...More

Thank Andrea B
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 9 May 2018

Dear Ajka94, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear the Schiphol Behind the Scenes tour did not meet your expectations. On this tour, you get to see a lot concerning the intern world of...More

Reviewed 2 March 2018

You will see the supporting building services. 30m of the tour is reaching the buildings. And yes, you wil see one airplane parked. The driver was funny!More

Thank Ibrahem N
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 3 March 2018

Dear Ibrahem N, Thank you for taking the time to share your experience. It is a pity to see that you did not like the tour. Regardless, we are pleased to hear that the driver made the tour more enjoyable and we hope to be...More

Reviewed 18 February 2018 via mobile

Schiphol Behind the Scenes doesn't exactly take you behind the scenes. It takes you on a drive on public access roads around the airport and mainly features a canned video with a presenter pointing out buildings and telling you that there are probably interesting things...More

Thank djJazzyKerry
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 18 February 2018

Dear djJazzyKerry, Thank you for your honest review. We are sorry to read that we could not meet your expectations on the tour. On this tour, you get to know a lot concerning the intern world of Schiphol International Airport, but of course, there are...More

Reviewed 1 November 2017

This was certainly NOT what I was expecting. The tour was mainly following public accessible roads what I can /have done myself by car, only a small part of the tour was in a restricted area. The video played onbaird he bus and story telling...More

Thank Chris100200
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 2 November 2017

Dear Chris100200, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear the Schiphol Behind the Scenes tour did not meet your expectations. On this tour, you get to know a lot concerning the intern world of...More

Reviewed 1 October 2017

What a disappointment. It sounds very promising, "experiencing" Schiphol from close by, but in fact you are just sitting in a bus for and hour while watching a video of what's going on in the buildings around you. I actually hoped to see some buildings...More

1  Thank Bellinis
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 3 October 2017

Dear Bellinis, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear the Schiphol Behind the Scenes tour did not meet your expectations. On this tour, you get to know a lot concerning the intern world of...More

Reviewed 27 September 2017 via mobile

Think that lokers is a bit expencive but its good to leave baggage and explore amsterdam before flight

Thank Toni G
Reviewed 27 August 2017 via mobile

Well linked to the downtown and to the other cities but unfortunately very dirty because umpolite passeggers but even to the loss of cleaners.

Thank MAUROMILANO58
Reviewed 24 August 2017

For a price of 15 euro you expect to see really something morge of Schiphol. But no, you sit for an hour in a bus that drives around Schiphol. On a screen in the bus you are informed what is happening inside the several buildings....More

2  Thank hansvink
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 27 August 2017

Dear hansvink, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear the Schiphol Behind the Scenes tour did not meet your expectations. On this tour, you get to know a lot concerning the intern world of...More

Reviewed 31 July 2017

To start out vacation , we did the behind the scenes tour, it was nice , good info, on some spots enough time to take some photo's, we even saw the U2 private jet, this a great tour for all ages

Thank DiabloDesigns v
Mike B, Guest Relations Manager at Schiphol Experience, responded to this reviewResponded 1 August 2017

Dear DiabloDesigns v, Thank you for your positive review. We are happy to hear you enjoyed the overall experience and information provided on the tour. Thank you for recommending us to future visitors! Have a great day!

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