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Plaza Premium Lounge

Closed Now: 6:00 am - 10:00 pm
Open today: 6:00 am - 10:00 pm
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Traveller Overview
  • Excellent28%
  • Very good33%
  • Average20%
  • Poor11%
  • Terrible8%
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About
Our new lounge has now opened near Gate B15 with a whole new ambience, bringing guests enjoyable airport experience at Vancouver International Airport’s new domestic departures terminal. A comfortable and intimate space, the lounge provides all the...more
Closed Now
Hours Today: 6:00 am - 10:00 pm
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Contact
3211 Grant McConachie Way | Level 3, Near Gate B15, Richmond, British Columbia V7B 0A4, Canada
This attraction is at Vancouver Intl Airport
Website
+1 604-276-0082
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from USD 106.00
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from USD 48.39
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Reviews (60)
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1 - 10 of 54 reviews
Reviewed 5 days ago via mobile

Our flight was delayed and we decided to spend some time in this lounge. Very comfortable with a good selection of hot and cold food items.

Date of experience: December 2018
Thank GaleAS
Reviewed 2 weeks ago via mobile

We have traveled through Vancouver and used the Plaza Premium Lounge on the Canadian side several times this year. We have also been in several other lounges across the county. This lounge continues to be our favorite. The staff is attentive and quick with service....More

Date of experience: November 2018
Thank JerryB644
Reviewed 4 weeks ago

Visited on a Monday evening flying with my family. The lounge is split up oddly with the bar by the stairs and elevator and the seating food on the other side of the elevator. The open roof out to the terminal provides nice light and...More

Date of experience: November 2018
1  Thank Jesse T
Reviewed 4 weeks ago via mobile

We went to this lounge because it was recommended on our flight. We showed our pass and MasterCard. The hostess said our visit would be free, because we are allowed one free visit. But she would have to swipe my MC, then showed us a...More

Date of experience: November 2018
3  Thank willy d
Reviewed 22 October 2018

The food provided is excellent, I like the Green Thai Curry Chicken and the a la carte service. The mini hot dogs are cute and tasty.More

Date of experience: October 2018
Thank alicehP549GY
CanadaPPG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 weeks ago

Dear Alice H, Thank you for your kind words in regards to your recent experience with us. I am glad you enjoyed our food and beverage offerings. Please be assured I will pass your kind words to our culinary team and we will continually improve...More

Reviewed 19 October 2018

smallish in size can get crowded -0 but food is goof and they keep refreshing supplies - ultra convenient when traveling domestically to get a quick refreshment before flightMore

Date of experience: October 2018
Thank TRBone
CanadaPPG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 weeks ago

Dear TRBone, Thank you for your kind words in regards to your recent experience with us. We will continue to work with the airport authorities to ensure future developments would take into account the overcrowding issues. We will also look into introducing more seating so...More

Reviewed 10 September 2018

Second time enjoying this well equipped lounge at Gate B. Especially awesome when arriving early for flights with an empty stomach! Polite staff, comfortable chairs, good food and privacy cubicles (there’s even a shower).More

Date of experience: September 2018
1  Thank SMGMA
CanadaPPG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 weeks ago

Dear SMGMA, Thank you for your kind words in regards to your recent experience with us. I would like to thank you for your continued support as our repeat guest. Please do not hesitate to let us know should we fall short of your expectations....More

Reviewed 6 September 2018

Having used these lounges in Canada, Asia, the Middle East and Europe for more that 6 years, I am almost addicted. As arriving early for int'l flights is almost obligatory, these lounges help prepare one for a long flight [especially TransPacific and Asia to the...More

Date of experience: August 2018
2  Thank Mark D
CanadaPPG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 weeks ago

Dear Mark D, Thank you for your kind words in regards to your recent experience with us. It is my honour to know that our service delivery exceeded your expectations. Indeed, we are here to enhance your travelling experience and proper training and attention to...More

Reviewed 13 August 2018

Gate C lounge is very small with limited refreshments. We had a long layover and i opted for B not realizing how far it was from C.Major, major, problem is a language barrier. English is not the first language for the staff. The staff at...More

Date of experience: August 2018
Thank Susan C
CanadaPPG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 weeks ago

Dear Susan C, Thank you for your valuable feedback. We fully appreciate the insights you offered. Rest assured that we have resolved most of the issues you've mentioned. We do take your feedback seriously and will continue to train our team members and also work...More

Reviewed 7 August 2018

I have used this lounge several times for business and leisure travel. The lounge is always busy. Minimal food choices, and only one type of white/IPA style beer on tap. There is no comparison with most of it's European counterparts. This lounge is in dire...More

Date of experience: August 2018
1  Thank GinnyKelowna
CanadaPPG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 weeks ago

Dear GinnyKelowna, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please be assured that we are currently working with our culinary team in developing a new menu that will provide a much improved food and beverage offering. We will certainly...More

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Questions & Answers
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franang
17 May 2018|
AnswerShow all 2 answers
Response from CanadaPPG | Property representative |
Thank you for your inquiry. A standard lounge use purchase includes food&beverages, all the facilities and amenities available at Plaza Premium Lounge in Canada. So alcohol & liquors are inclusive in the lounge use... More
0
Votes
mikeellis100156
24 March 2018|
AnswerShow all 2 answers
Response from CanadaPPG | Property representative |
We have 2 lounges in domestic departures at Vancouver International Airport. One is located near Gate B15, we have private areas with recliners and separate shower rooms in the lounge . The other lounge is located at one... More
0
Votes