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Plaza Premium Lounge

3211 Grant McConachie Way | Level 3, Near Gate B15, Richmond, British Columbia V7B 0A4, Canada
+1 604-276-0082
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Our new lounge has now opened near Gate B15 with a whole new ambience, bringing guests enjoyable airport experience at Vancouver International Airport’s new domestic departures terminal. A comfortable and intimate space, the lounge provides all the amenities for which we are renowned. Enjoy a variety of hot and cold meals from the lounge including our signature clubhouse sandwich, mini-burgers, or pulled pork sliders as well as live cooking pasta stands with different choices of pasta sauces and Canadian famous poutine with confit meat. A varied selection of specialty coffees, teas, juices and alcoholic beverages are offered at the lounge, and for guests who want to enjoy a drink or two at the lounge, we serve alcohol after 11am. The lounge is Wi-Fi enabled and has a business centre with 4 computer workstations and telephones, to make sure that guests are able to work when on the road. Private resting areas and separate shower rooms with amenities are also available for those to enjoy and relax before a long journey.
  • Excellent26%
  • Very good32%
  • Average22%
  • Poor12%
  • Terrible8%
Travellers talk about
“seating area” (5 reviews)
“priority pass” (4 reviews)
“soups” (3 reviews)
Open Now
Hours
Hours Today: 6:00 am - 10:00 pm
LOCATION
3211 Grant McConachie Way | Level 3, Near Gate B15, Richmond, British Columbia V7B 0A4, Canada
This attraction is at Vancouver Intl Airport (after security)
CONTACT
Website
+1 604-276-0082
Write a ReviewReviews (49)
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All reviews
"seating area"
in 5 reviews
"priority pass"
in 4 reviews
"soups"
in 3 reviews
"red eye"
in 2 reviews
"flight was delayed"
in 2 reviews
"hot food"
in 3 reviews
"international flight"
in 2 reviews
"panini"
in 2 reviews
"airport lounge"
in 2 reviews
"domestic"
in 9 reviews
"loungers"
in 9 reviews
"armchairs"
in 2 reviews
"condiments"
in 2 reviews
"television"
in 2 reviews
"westjet"
in 2 reviews
"hairdryer"
in 2 reviews
"nap"
in 2 reviews
Filter

1 - 10 of 43 reviews

Reviewed 6 days ago

We visited this lounge in a short connection. It was quiet and relaxing, and the food options were basic + (not more than that). We entered as part of our Priority Pass (for free) and stayed there for 10 minutes. If you can get in...More

Thank shlomoschwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

We spent our 9 hour layover at the Plaza Premium Lounge at the Transborder Departure Terminal (Gate E86) on our way to Hawaii. We used our Priority Pass (one of the benefits of a Bank of Montreal World Elite Mastercard) to access this lounge. While...More

Thank luvtotravel057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Travelling back to the USA we paid for an upgrade with BA and got access to this lounge. We found a comfortable seating area and my wife went to what we thought was the only serving area to get some drinks. She asked for a...More

Thank LoopyBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear LoopyBob, Thank you for choosing Plaza Premium Lounge, Vancouver and for taking the time to review us. I am sorry to read your review and would like to extend my sincere apology for your less than satisfactory experience. We value your feedback and please...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 4 weeks ago

We had booked the Lounge prior to leaving Australia and, as we had 6 hours to wait before our flight departed Vancouver for home after a long tour, it was comforting to know that we had a place to wait other than in the busy...More

Thank sueaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear Sueaussie, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please rest assured your feedback will be channeled to our relevant departments and we will certainly strive to improve our service standards. We will review the menu and will look...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

Nice to relax here. Good showers with soap and hairdryers. Food selection was limited but tasty, Thai chicken and rice, salads, 2 soups, Tina melts and pasta. Tiny cupcakes were very good. Very quiet and comfortable made the long wait more bearable.More

Thank Lesterbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear Lesterbeach, Thank you for choosing Plaza Premium Lounge, Vancouver and for taking the time to review us. I am glad to know that our service delivery met your expectations. Please be assured I will pass your kind words to our team and we will...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

There are two premium plaza lounge in domestic departure gate. Pls try the departure gate nearby Gate 15. It is bigger than the one at Gate C ( after the security check ) and more relaxing.More

Thank Terrencechen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear Terrencechen, Thank you for choosing Plaza Premium Lounge, Vancouver and for taking the time to review us. I am glad to know that our service delivery met your expectations. Please be assured I will pass your kind words to our team and we will...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

If you visit often you will get bored by the food, it is usually pretty much the same, but its not too bad. Decent selection of booze, but only one choice for beer. Service can be a little hit and miss, but patience and a...More

1  Thank ytranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear Ytranger, Thank you for your valuable feedback. We fully appreciate the insights you offered. Please rest assured your feedback will be channeled to our relevant departments and we will certainly strive to improve our service standards. We hope you will visit us again to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018 via mobile

Had been to the lounge for many times, however this time was the worst ever! The front desk lady call “Na.cy” has the worst attitude ever! No basic service and handling skills! Because of a policy problem in different locations, instead of calling the manger...More

Thank Lin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear Lin L, Thank you for choosing Plaza Premium Lounge, Vancouver and for taking the time to review us. I am sorry to read your review and would like to extend my sincere apology for your less than satisfactory experience. As per our email reply...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

Arrived the requisite 3 hours early for an international flight only to be informed that our flight was delayed for another 3 hours. Thankfully we had already planned on visiting the plaza lounge so it made the extra time pass quickly in comfort and with...More

1  Thank geocam2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear geocam2015, Thank you for choosing Plaza Premium Lounge, Vancouver and for taking the time to review us. I am glad to know that our service delivery exceeded your expectations. Please be assured I will pass your kind words to our team and we will...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

Returning from a wedding weekend, my wife and I arrived a tad early for our flight so made our way to the lounge. Check in was quick and we stepped off the elevator at the 4 th floor into the lounge. Penne with Red sauce...More

1  Thank djk1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomson T, Manager at Plaza Premium Lounge, responded to this reviewResponded 3 weeks ago

Dear djk1951, Thank you for choosing Plaza Premium Lounge, Vancouver and for taking the time to review us. I am glad to know that our service delivery exceeded your expectations. Please be assured I will pass your kind words to our team and we will...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
franang
17 May 2018|
AnswerShow all 2 answers
Response from Amlyn T | Property representative |
Thank you for your inquiry. A standard lounge use purchase includes food&beverages, all the facilities and amenities available at Plaza Premium Lounge in Canada. So alcohol & liquors are inclusive in the lounge use... More
0
Votes
mikeellis100156
24 March 2018|
AnswerShow all 2 answers
Response from Amlyn T | Property representative |
We have 2 lounges in domestic departures at Vancouver International Airport. One is located near Gate B15, we have private areas with recliners and separate shower rooms in the lounge . The other lounge is located at one... More
0
Votes