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Review Highlights
Wonderful spa day with my daughter

We had a lovely time here - booked through spa breaks - a day with a couple of treatments and... read more

Reviewed 2 weeks ago
Louise N
,
London, United Kingdom
Average because it’s convenient

I joined before it was opened and, like most if not all members, have been saddened by its decline... read more

Reviewed 3 weeks ago
Simon S
Read all 122 reviews
61
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Certificate of Excellence
Traveller Overview
  • Excellent50%
  • Very good22%
  • Average15%
  • Poor4%
  • Terrible9%
Travellers talk about
“afternoon tea”(30 reviews)
“steam room”(16 reviews)
“lovely spa”(9 reviews)
About
Suggested duration: More than 3 hours
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Contact
Borough Green TN15 8PB, England
Website
+44 1322 522209
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Reviews (122)
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58
27
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LanguageEnglish
58
27
19
6
12
Show reviews that mention
All reviews afternoon tea steam room lovely spa changing rooms hydrotherapy pool spa facilities pool area heated loungers dressing gowns staff were attentive cream tea a bit off putting water fountain hot beds my mum head massage facilities are great
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1 - 10 of 122 reviews
Reviewed 2 weeks ago

We had a lovely time here - booked through spa breaks - a day with a couple of treatments and afternoon tea. The spa rang in the morning to say the swimming pool was broken but we decided to go anyway. The afternoon tea was...More

1  Thank Louise N
Reviewed 2 weeks ago

Staff are lovely, treatments were fantastic. However, the pool look like a duck pond, the foot spas were broken, the steam room smells like drains, got a splinter from the sauna. The hydrotherapy pool was shut, the place was filthy. Management were no where to...More

1  Thank janesmith65
Reviewed 3 weeks ago via mobile

I am a regular visitor of the Retreat and recently decided come here with friends hoping to get some lunch, only to be told there isn’t any food being served today as there’s “no chef”. This has happened multiple times. No sign of any management...More

1  Thank harriet74galbraith
Reviewed 3 weeks ago via mobile

My wife has been a member here since it opened. It has steadily declined in quality of service and facilities and recently they have really surpassed themselves.. My wife has newly born twins - she wants to go there to use the facilities and generally...More

Thank Rob567895
Reviewed 3 weeks ago

I joined before it was opened and, like most if not all members, have been saddened by its decline and lack of any real effort to arrests it. Poor maintenance , even worse cleaning of pretty much all areas but especially the cardio area and...More

Thank Simon S
Reviewed 6 September 2018 via mobile

We went for a spa day for my mother in laws 60th at the weekend. The decor is beautiful but there are serious issues with the spa and the the way It is run. The beauty treatments were running late and felt very rushed as...More

Thank Nicki F
Reviewed 2 September 2018 via mobile

We went here on a day pass last weekend, as we’re looking to join a gym with swimming pool locally... and it wasn’t great at all. The changing rooms were loud with music (a lady on a spa day said the music was also loud...More

4  Thank Katie7S
Reviewed 4 August 2018 via mobile

This is an overpriced, unfriendly health spa. The membership is to expensive and you receive no service, the equipment is poor and the pool and changing rooms are dirty. It’s not worth the money shame reallyMore

6  Thank Haylz P
RRetreat, Manager at Reynolds Retreat, responded to this reviewResponded 4 August 2018

Hi Haylz P, we are terribly sorry that you feel this way. Could you email info@reynoldsgroup.co.uk with a detailed description as to why you feel this way as we'd like to get this rectified. We pride ourselves on friendly staff with great customer service so...More

Reviewed 16 July 2018

We booked directly with the retreat after I saw a special offer online the booking process was very easy and the ladies were helpful, we all booked a treatment aswell. We arrived at 9.30 and greeted with a friendly lady who talked through our forms...More

2  Thank Vicster2dogs
Reviewed 26 June 2018

Came here for my Mother in-laws 70th treatments were great treated with care and very friendly - very clean and relaxing spa - food excellent will definitely come again

1  Thank joanne k
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Questions & Answers
Ask a question
Honestly76
2 July 2018|
AnswerShow all 4 answers
Response from Annabelle F | Reviewed this property |
Swimwear is pretty much it! You get a terry robe, slippers and towel. Hair dryers are in the changing rooms. There's a bar so might want to bring some money too if you haven't bought a package. (Both card + cash accepted)
0
Votes
bunny5770
23 January 2018|
AnswerShow all 2 answers
Response from 348tracyannw | Reviewed this property |
Yes you can. We stayed in our swimming costumes with robes over.
1
Vote
Stickyfingers12
18 November 2017|
AnswerShow all 6 answers
Response from RRetreat | Property representative |
Hi, We charge £5.00 for use of our spa bags, which includes robe, towels and slippers.
0
Votes