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Review Highlights
Comfortable and efficient

Though I still think they could likely mark things a bit better for tourists (I saw a lot of fairly... read more

Reviewed 1 week ago
Brooke S
Efficient until we reached Stansted

The train ride was on time and perfect, however when we arrived at Stansted there was a huge delay... read more

Reviewed 1 week ago
Caroline G
Sudbury, United Kingdom
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Traveller Overview
  • Excellent36%
  • Very good22%
  • Average14%
  • Poor7%
  • Terrible21%
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Suggested duration: < 1 hour
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| Stansted Airport, Stansted Mountfitchet, England
+44 345 600 7245
Reviews (275)
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All reviewsliverpool street stationtrain servicealways on timecost effective waysmooth journeynational expressregular servicecomfortable journeyvictoria lineplenty of spacevalue for moneyticketingescalatoreasyjetpunctual
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1 - 10 of 136 reviews
Reviewed 2 days ago via mobile

Terrible. An old Greater Anglia train that is decades old. "We apologize for the delay. This is due to a slow train ahead." Bad enough that you pay through the nose for this journey without excuses for why it creeps along at a snail's pace....More

Thank 391
Reviewed 1 week ago

Though I still think they could likely mark things a bit better for tourists (I saw a lot of fairly lost people wandering) the train is convenient, clean and comfortable. The staff was very helpful to us for saving us $$ when purchasing our tickets...More

Thank Brooke S
Reviewed 1 week ago

30+ people waiting outside Liverpool street wondering why they can't get into the station. Not realising that the first train is not until 4:40. If that many people have bought tickets for a train that isn't running, the app is certainly not clear enough. Its...More

Thank thisnow
Reviewed 1 week ago

The train ride was on time and perfect, however when we arrived at Stansted there was a huge delay with a ticket inspection at the escalator, really was that necessary, could you not do it on the train, we were in a rush to check...More

Thank Caroline G
Reviewed 3 weeks ago via mobile

Having paid £29 for a return ticket, I was expecting something for the word 'Express'! The trains are not fit for purpose. They are old, small, hot, with vastly insufficient luggage space. Customers are having to stand when they've paid for a seat because of...More

Thank sianigee
Reviewed 3 weeks ago

Had a short stay at London Stansted and needed to visit central London. Options were to take the coaches or the Stanstead express. The trains run roughly ever 15 min and take under and hour to get to Liverpool Street station. From there you have...More

Thank Maqsood S
Reviewed 3 weeks ago via mobile

Incredibly expensive. Slow beyond belief. The express is not only an exaggeration it’s just a plain lie. Old tracks, old network. Constant issues, blocked trains, signal problems. You name it. And for a price that just astronomical. You just better off sharing a car with...More

Thank Adventurer370985
Reviewed 4 weeks ago via mobile

Took a trip from Liverpool St Station to Stansted Airport station in July, a nice summer day about 30+ degree. Train is very new and moden but no aircon, it was so hot inside, unbearable, all windows are sealed, train was full. Passenger tried to...More

Thank Luckyhh
Reviewed 4 weeks ago via mobile

A regular user of this service, never fails to impress. Caught this at Tottenham Hale, having got the tube across London and two stops and i arrived at the airport. Clean, quick and always get a seat - even if the travel is a little...More

Thank Tony952
Reviewed 12 August 2018 via mobile

Used the service again after a gap of a few years. While the service has always been overpriced due to lack of options (unless you would like to miss your flight while on a bus stuck in traffic or use a taxi / limo but...More

1  Thank marepacificum
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Questions & Answers
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erol d
9 August 2018|
AnswerShow all 2 answers
Response from Donna G | Reviewed this property |
At that time of day, you should have no problems. We traveled on a Sunday afternoon and everything was like clockwork. The airport is small and manageable.
28 June 2018|
AnswerShow all 2 answers
Response from Charlie C | Reviewed this property |
Michelle S
26 November 2017|
Response from DublinWelcomesAll | Reviewed this property |
If you cannot get a response raise a complaint with ORR - the Office of Road and Rail, the regulator for trains.