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VIA Rail Canada

VIA Rail Canada
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Traveller Overview
  • Excellent37%
  • Very good27%
  • Average11%
  • Poor9%
  • Terrible16%
Travellers talk about
“business class”(226 reviews)
“dining car”(205 reviews)
“dome car”(157 reviews)
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Quebec, Canada
+1 514-871-6000
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Reviews (1,908)
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All reviews business class dining car dome car train trip prestige class union station rocky mountaineer quebec city sleeper class bunk beds canadian train sleeper cabin lunch and dinner return trip business lounge top bunk canadian rockies
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1 - 10 of 1,770 reviews
Reviewed yesterday

The itinerary was fantastic. Seeing the plains and Rockies of Canada was great. Train service of the dining room wait staff and the room steward were great. They were very friendly and provided timely excellent service. Good food. The problem are the numerous delays outside...More

Date of experience: October 2018
Thank ORtravels
Reviewed yesterday

I travelled across the Rockies from the West Coast to Jasper in September. This service does not have sleepers so you have to get off the train in the middle of the trip and stay in a hotel overnight. The Observation car gave great views...More

Date of experience: September 2018
Thank Tony G
Reviewed yesterday

On 2 separate occasions I bought a Business Class Plus ticket for the Ottawa-Toronto trip. Both times the Business Class car was just an economy car. When I complained to Via, no compensation was offered and was told "we should have new cars by 2022"....More

Date of experience: December 2018
Thank Dom999999
Reviewed 6 days ago via mobile

The service Sucks..very disrespectful to the passengers. They act like its a privelidge. The staff is very rude If you are a smoker..good luck. If your lucky every 10 hrs you get 5 min. They have 1 passenger car and kram every 1 in. Meanwhile...More

Date of experience: December 2018
Thank Psalm N
Reviewed 1 week ago

We booked VIA Rail Canada's "The Canadian" from Vancouver to Toronto, departing in late April, 2018. My husband and I have ridden many trains in North American and Europe and had always wanted to ride "The Canadian," based on stories we had heard about the...More

Date of experience: April 2018
3  Thank ElizabethBorden
Reviewed 1 week ago

I travelled twice on this train in late November 2018. Once from Vancouver to Edmonton and then two days later from Edmonton back to Vancouver. I had booked an economy reclining seat as I was doing this on a budget and trying to save money....More

Date of experience: November 2018
3  Thank 618boba
Reviewed 2 weeks ago

My wife and I travelled recently on the Via Rail train from Toronto to Vancouver. It was very much a trip of a lifetime for us and many others on the train. The good bits were the luggage staff at Toronto, excellent, the food on...More

Date of experience: October 2018
1  Thank MatureTraveller60
Reviewed 2 weeks ago via mobile

So this is the second time I used via rail, first trip was from Montreal to Toronto and the return was delayed for more than 4 hours. They were nice enough to give credit, which led to my 2nd trip, that was a disaster, you'd...More

Date of experience: November 2018
Thank Henrrietta N
Reviewed 2 weeks ago

Booked into the Canadian in Vancouver. Was in Prestige class, so was led to my room by Kevin. And was shown around the cabin by Marty. Nice, cheerful and friendly chaps. Took good care of me till Winnipeg, where crew changes. The Prestige coaches are...More

Date of experience: November 2018
1  Thank WayneCorp
Reviewed 2 weeks ago via mobile

Took train 622 from Montreal to QC for the weekend - There seem to be a lot of complainers here in the reviews but my trip was on time and absolutely comfortable and lovely.

Date of experience: November 2018
Thank KarenKJP
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Questions & Answers
Ask a question
2 October 2018|
AnswerShow all 3 answers
Response from toddm717 | Reviewed this property |
Check with Via Rail online or by phone 1888-VIA-RAIL , enjoy your travels
27 September 2018|
AnswerShow all 3 answers
Response from 728shelleym | Reviewed this property |
Zero room for storage Via recommends a small carry on for prestige cabin and check larger luggage. This is good advice. Dress is very casual.
Jennie F
23 September 2018|
AnswerShow all 2 answers
Response from sammyEU | Reviewed this property |
We travelled from Vancouver to Toronto in July. First couple of days after leaving Vancouver we felt a bit chilly during the day as the air con was set fairly high but it got warmer once we were further into the journey. We... More