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Summerhill Spa

154 Cumberland St, Toronto, Ontario M5R 1A8, Canada
+1 416-924-0531
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Review Highlights
Very rude staff

When I tried to confirm my appointment with the owner, she was incredibly rude. She told me that my... read more

Reviewed 23 March 2016
rgonzalez_88
,
Toronto, Canada
Horrific customer service

Summerhill Spa's customer service representatives were rude. They cancel appointments with very... read more

Reviewed 18 March 2016
johniaboni
,
Toronto, Canada
Read all 8 reviews
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Overview
  • Excellent0%
  • Very good12%
  • Average0%
  • Poor25%
  • Terrible62%
22 Mar 2016
“Very rude staff”
17 Mar 2016
“Horrific customer service”
Closed Now
All hours
Hours Today: 10:00 - 20:00
LOCATION
154 Cumberland St, Toronto, Ontario M5R 1A8, Canada
Midtown
CONTACT
Website
+1 416-924-0531
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Reviews (8)
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Reviewed 23 March 2016

When I tried to confirm my appointment with the owner, she was incredibly rude. She told me that my appointment may be available, but that they were thinking of cancelling. That's pretty atrocious customs service.

Thank rgonzalez_88
Reviewed 18 March 2016

Summerhill Spa's customer service representatives were rude. They cancel appointments with very little notice as they did in my experience (less than 20 hours to be precise).

Thank johniaboni
Reviewed 18 March 2016

I booked a three-hour couple's treatment months before my anniversary with my girlfriend. I called to confirm our booking twice. Less than 24 hours before our appointment, I received a text message from the spa telling me that they could not honour it. When I...More

Thank Jacob R
Reviewed 25 January 2016

Walked in for a two hour appointment and no one seemed to know I was coming. I have been to this spa four or five times and had really good experiences. This last time probably will be the last time. Hot stone massage was the...More

2  Thank Molly J
Reviewed 22 January 2016

One of the worst waxing service ever seen. After few minutes, like 30% done, i have been asked to leave because the estetician was busy. I refused, they kept me there 2 hours. In which they complained and when i got home, i realized i...More

2  Thank zz z
Reviewed 11 June 2015

As a dual birthday celebration, my boyfriend and myself went for a couples massage and pedicure. Although the pedicure was relaxing (lying down on massage tables) both our heels could have used alot more attention than what they received. I got the polish and my...More

Thank Denise M
Reviewed 3 July 2014

We have been to Summerhill twice for couples massages. The first time I found that although the massages were really good, I found the spa was very modest in decor and offerings. I did, however, love the hours and ease of booking. My boyfriend was...More

Thank Lisa B
Reviewed 12 July 2013

Purchased: mani pedi, reflexology Head massage Massage: Paid for 1 hour reflexology , recieved an elbow massage on my calves. The entire massage was with elbows . Not relaxing. Mani pedi: Nail polish -old crusty bottles no colours . Manicure was very good, pedicure was...More

3  Thank ChristyUs
Nearby
Midtown
Midtown is a dynamic part of Toronto with some of its
most stylish high-rise residences and heritage
buildings. The area sees busy shoppers with bag-laden
arms balancing lattes in paper cups as they travel
from one luxury brand to the next, taking advantage of
the proximity of high-end shops. The reflecting pools,
jogging trails, and nature treks of the Rosehill
Revision are always a hub of outdoor activity, and
...More
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